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Hotel Concierge Flor y Canto

Top rated by guests

Patio, Garden, Swimming pool, Swimming pool

Patio, Garden, Pool view, Swimming pool, Swimming pool, Entertainment

Property building, Pool view, Swimming pool, Swimming pool

Hotel Concierge Flor y Canto Hotel in Tepoztlan

Property building, Garden, Area and facilities

9.1Outstanding

(171 Ratings)

"Everything about this place was great and the staff were so exceptionally friendly and helpful. The beds are so comfortable you won't want to get out of them, the breakfast is delicious, and the hotel..."

Verified guest

Don't miss out! Price and availability may change

9.1 / 10.0

Outstanding(171 Ratings)

Hotel in Tepoztlan

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Located in Tepoztlán, 16 miles from Robert Brady Museum, Hotel Concierge Flor y Canto has accommodations with an outdoor swimming pool, free private parking, a garden and a terrace.

Amenities at Hotel Concierge Flor y Canto

Pool

Air conditioner

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

TV

Garden

Free parking

Map of Tepoztlan

city location on map

Nearby attractions

Museo Nacional de Antropología

Six Flags México

Estadio Olímpico Universitario

Estadio Alfredo Harp Helú

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Top rated by guests

9.1Outstanding

(171 Ratings)

"Everything about this place was great and the staff were so exceptionally friendly and helpful. The beds are so comfortable you won't want to get out of them, the breakfast is delicious, and the hotel..."

Verified guest

Don't miss out! Price and availability may change

$$$$

9.1 / 10.0

Outstanding(171 Ratings)

Hotel in Tepoztlan

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Tepoztlan

city location on map

Nearby attractions

Museo Nacional de Antropología

Six Flags México

Estadio Olímpico Universitario

Estadio Alfredo Harp Helú

Available Rooms

About this hotel

Located in Tepoztlán, 16 miles from Robert Brady Museum, Hotel Concierge Flor y Canto has accommodations with an outdoor swimming pool, free private parking, a garden and a terrace.

Amenities

Pool

Air conditioner

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

TV

Garden

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

9.1 / 10.0

Outstanding(171 Ratings)

100% verified reviews

5.0 / 10.0

If we weren’t going for a wedding, there’s no reason to go to that town again unless you want to go to the weekend marke

Pretty, great staff

Air conditioning not used, no restaurant or bar

10.0 / 10.0

Our new favorite place

Everything about this place was great and the staff were so exceptionally friendly and helpful. The beds are so comfortable you won't want to get out of them, the breakfast is delicious, and the hotel grounds are immaculate. By the end of our short stay we wished we would never leave.

7.0 / 10.0

Good

It was very clean and bottled water came with it.

The hot tub was not hot

9.0 / 10.0

Superb

Breakfast was wonderful - they made whatever we wanted. The fresh fruit was great.

The coffee was “warm brown water”

1.0 / 10.0

Overpriced, bad conditions and poorly run "hotel"

The place is located relatively centrally, within easy walk of the downtown and the main attractions in town.

The conditions depicted on Booking were not the ones I found on the ground. This property should not be called a hotel, let along anything with "concierge". It can at best be described as a poorly run and shabby Bed & Breakfast. Below are the main issues with this property: - Description on Booking versus Reality: This property has 8 total rooms, with virtually no noise insulation between them. The rooms are located on the same poorly lit hallway as the front desk. I could not rest at all given constant noise from neighboring rooms and from people at the front desk talking and listening to a loud radio. The whole place smelled musty. The bathrooms vented into the hallway (see attached picture), which created a persistent foul odor in the whole building. The bathroom was dirty, the shower had what looked like mold (see picture) and the toilet did not flush properly. The room was austere and lacked basic comforts one would expect in a hotel (it had dirty tile flooring, a curtain that did not block the light, making sleep even more difficult on top of the constant noise). The property is described on Booking as having a pool and jacuzzi, but both were in much poorer condition than described on the website and way too small for more than one person to use (picture of the pool area attached). - Service: No one among the staff on location speaks English or was able to address any complaints. For any complaint, I was simply told to contact Booking. This property has "concierge" in its name but the staff literally cannot offer any service. - The property claims to have breakfast included in the rate. However, once at the eating area you find out that only a couple of dishes are included. To get anything else you have to pay extra. The pastry was stale. I would not recommend having breakfast at this establishment.

9.0 / 10.0

graat place defiantly recommend

graat place in a great part of town. staff and owner went out of their way to make our stay wonderful

price was slightly steep

6.0 / 10.0

Beautiful place in a great part of town and very safe. Price a bit steep.

Flor y Canto Hotel is a great place to stay. Alejandra the owner and Rubi and the rest of the staff did everything they could to make our stay great. Alejandra even gave us a room with a balcony.

The only think i thought was that the price was a bit steep and that the day we were leaving which was a Monday the hotel seemed to be understaffed.

8.0 / 10.0

Good hotel with exceptional service!

The staff were five stars! They were really kind, friendly and accommodating with our requests. The breakfast was great too. The bed was comfortable and the location is stellar. I think the staff are one of the best I have experienced so far

The walls were thin. You can hear everybody all the time. Dogs and chicken nearby were really noisy and the hotel facilities cannot keep the sounds out. The shower pressure was weak too.

10.0 / 10.0

flor y canto is a lovely quaint peaceful place. Excellent!

Breakfast was excellent, the staff were so helpful and polite. Overall, the experience from the check in, to the accommodations, pool and massages we had were first rate and exceeded our expectations. We loved Flor y canto

wifi

9.0 / 10.0

Superb

The staff could not have been nicer or more accommodating. It’s a lovely hotel with a very comfortable bed, great shower and good linens. We plan to return!

9.0 / 10.0

nice place and great location

location and all the staff is very helpful, friendly and helpful

just a little noisy in the room next to the reception

10.0 / 10.0

Exceptional

Super tranquil and beautiful energy! Everyone was so kind to us and got us anything we needed. SUPER comfortable bed and nice pillows I slept like a baby! Really close to center btw! Didn’t have a chance to try the spa but everything was perfect

7.0 / 10.0

Good

The room and bathroom are clean and the beds are comfortable, with a balcony and a view of the mountains. the staff is very respectful, and there is a swimming pool, for a hot day.

No phone in the rooms , and no real restaurant although the food is well prepared , the staff is limited , if you want to order something, have to go to the reception or even go down the garden, to do it. The walls do not have a good sound proof, you can hear everything.

8.0 / 10.0

Muy agradable

El desayuno estuvo muy bueno, el café no tanto. La ubicación excelente porque nuestro plan era subir el Tepozteco. La habitación muy bien la cama Excelente, las almohadas no tanto.

Limpieza del WC, especificamente la taza de baño.

10.0 / 10.0

.

.

.

10.0 / 10.0

Estancia confortable

Habitaciones en muy buen estado, cómodas y muy buen servicio, cálido y personalizado

8.0 / 10.0

Hotel correcto y bien atendido para la ciudad

El personal del hotel fue muy amable, el desayuno muy bien atendido y muy rico, la ubicación y las instalaciones correctas para el lugar y calificación del hotel

Quizás el menaje de la cama no estaba totalmente limpio y la humedad de la habitación generaba cierta incomodidad. Haría falta alguna almohada más alta.

8.0 / 10.0

dtalles por mejorar, pero el personal muy atento.

la cortesia del personal.

el agua del jacuzzi estaba fria.

10.0 / 10.0

Excelente estancia

Todo

9.0 / 10.0

Muy recomendable.

Todo el personal muy amable. El desayuno muy bueno. Excelente ubicación para caminar en el centro.

El estacionamiento reducido, pero se resuelve.

8.0 / 10.0

Bien

La atención La ubicación

La regadera se tardaba en salir el agua caliente

9.0 / 10.0

Recomendable

La ubicación es perfecta

Es un poco elevado el precio y como estuvo con lluvia no pude hacer uso de la alberca la cual estaba con agua fría

10.0 / 10.0

Increíble

Personal muy amable y atentos! Muy limpio, la comida muy rica, no se escucha nada de ruido!

6.0 / 10.0

Sin sabor, lugar simple y caro por que no ofrece nada

Nada

- la habitaciones parecen celda de prision las que no tienen balcones - desayuno muy insipido y poca Variedad

10.0 / 10.0

Excelente para relajarse

El lugar es Excelente, desde que llegas te reciben con mucha amabilidad. Las habitaciones dobles son muy pequeñas, y las ventanas no dan a ningún lado, pero están muy limpias y cómodas. Me gustaron mucho las zonas comunes y la alberca climatizada, deliciosa!! como el hotel es pequeño se puedes disfrutar más. El desayuno incluido wwoooww 20/10 espectacular!! Creo que es ideal para escapada con pareja o amigos, ya que no hay niños, es decir, no están prohibidos, pero casi no hay, hay más personas que van a relajarse.

El Spa era demasiado caro y donde te daban los masajes no parecía spa, más bien como un cuarto.

8.0 / 10.0

Gran servicio y desayuno

El servicio fue excepcional, toda la gente que colabora en el hotel es muy amable y servicial. El desayuno buenísimo. Fuimos a una boda y contratamos servicio de de facial y peinado; estuvieron excelentes. Tienen un gran equipo de trabajo.

El hotel es muy pequeño para el costo. La alberca es linda pero poco funcional.

9.0 / 10.0

Relajante.

Lugar apacible con lo necesario para una tranquila estancia.

La vista desde el balcón hacia una mampara deteriorada de lona.

10.0 / 10.0

Súper recomendable para días de descanso y diversión

Excelente servicio e instalaciones.El desayuno delicioso y el servicio de masajes muy muy bueno. Camas cómodas . Muy buena ubicación

10.0 / 10.0

Se disfruta y se descansa

Buena atención y limpio y ordenado

8.0 / 10.0

Bien muy amables

La cama

Era sin niños y si había un bebé

10.0 / 10.0

Un lugar lindo para disfrutar

La atención del personal muy cálida y servicial, atentos a resolver lo que necesites

8.0 / 10.0

Todo muy bien

Estuvo muy cómodo

Las instalaciones las imaginaba más grandes

9.0 / 10.0

Muy agradable y volveré al hotel

Todo, muy cerca del centro el personal atento y muy amable, el hotel muy bonito,cómodo y limpio, la alberca templada muy agradable y el desayuno bueno, pero si podrían mejorarlo.

Al llegar que fue jueves a medio día, tuvimos que esperar a la persona para que abriera el hotel, situación que no debe ser.

1.0 / 10.0

Pésimo.

No, nada que ver con las fotografías con que se promueven. Un 100 % al fotógrafo mucho fotoshop

Pésimo el alojamiento. Nos fuimos a otro hotel. Preferimos pagar, no nos consideraron nada.

9.0 / 10.0

Todo muy bien, alberca calientita, atienden inmediatamente los requerimientos y resuelven

El desayuno muy bueno y la ubicación es muy céntrica. La atención cálida y resuelven lo que uno requiere.

Avisar que el cuarto no tiene la vista que ofrecen.

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