ibis Aéroport Paris Orly Rungis

A Hotel with Great Potential, but Room for Significant Improvement The hotel has great potential. The pricing is competitive, the rooms were acceptable, and I believe the hotel has the resources and manpower to deliver a much better guest experience. Unfortunately, my stay was not the best hotel experience I have had, and there are several areas that deserve attention. One of the first things I noticed was a very unpleasant smell in the corridor, similar to animal urine. It was quite strong and made the common areas uncomfortable, although the room itself was fine. Cleanliness, hygiene, and the overall atmosphere of a hotel are essential parts of the guest experience and should never be overlooked. However, what disappointed me most was not the smell, but the attitude I experienced when asking for a small favour. I was travelling with my six-month-old daughter and had a peach that I wanted to turn into a smooth purée for her. I politely asked a staff member if it would be possible to blend it for me. Instead of receiving a polite explanation or a helpful alternative, I felt that my request was treated as something to laugh about. I was told that there was no machine available and that hotel policy did not allow it. I understand that every establishment has its own policies and operational limitations. My concern was not that the hotel could not fulfil my request, but the way the situation was handled. A simple, respectful response and a little empathy would have made a significant difference. As someone who works in hospitality as a Michelin-level chef, I strongly believe that exceptional hospitality is not defined by the price a guest pays, but by how the guest is made to feel. Sometimes, a small gesture, a warm response, or a genuine effort to find an alternative can create a lasting memory. These are the moments that encourage guests to return and recommend a hotel to others. I have stayed in smaller, family-owned hotels that, despite having fewer resources, delivered much better service through kindness, attention to detail, and genuine care. That is why I believe this hotel has an important opportunity to improve. With the staff, facilities, and resources available, there is no reason why it cannot deliver a truly excellent experience. Competitive pricing is a great advantage, but affordable prices should not mean compromising on cleanliness, professionalism, or the quality of service. In fact, if this hotel can combine its attractive pricing with consistently excellent hospitality, it has the potential to build a strong international reputation. I would happily choose the same brand when travelling to Spain, Portugal, or anywhere else in the world if I knew that I could expect the same high standard of service. I am sharing this feedback not simply to criticise, but because I believe the hotel can do much better. I hope management takes these comments constructively, particularly regarding corridor hygiene, staff communication, and the importance of treating every guest with kindness and respect. A great hotel does not become memorable only because of its rooms or prices. It becomes memorable because of how it treats people. I genuinely hope the team takes this opportunity to improve, because the potential is certainly there.

Very spacious rooms. Near Orly and tram. Instead of spending so much money on Paris hotels, better to stay here and commute using day pass for trams and buses.

Good

Very disappointing stay. The first room had a strong musty/moldy smell and a visibly wet carpet, likely from a leak. It felt unused and poorly maintained and was not suitable to stay in. We were moved to a second room, which no longer smelled moldy, but the carpet was still damp. Since we were only staying one night and this is one of the few hotels near Orly Airport with two queen beds for a family of four, we stayed. What was most concerning was seeing the original room reassigned to another guest the next morning, despite its condition. This hotel may work only due to location and room configuration, but serious maintenance issues need to be addressed.