Hotel Old Town

7.4Good
(984 Ratings)
"The convenience, the privacy, the quietness, the excellent bed and the breakfast. I loved the steakhouse."
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Top-tier experienceA high end property in this area
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Conveniently set in Zurich, Hotel Old Town provides air-conditioned rooms, a restaurant, free WiFi and a bar. The property is around a 8-minute walk from Paradeplatz, half a mile from Zurich Central Station and a 5-minute walk from Grossmünster.
Free WiFi/internet
Air conditioning
Non-smoking
Heating
Bar
WiFi/Internet
Accessible by lift
Key card access
Housekeeping available
Fire extinguisher
Cleaning products
$$$$
7.4Good
(984 Ratings)
"The convenience, the privacy, the quietness, the excellent bed and the breakfast. I loved the steakhouse."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
1.0 / 10.0
Nothing at all
⭐️ 1/5 – Absolutely unacceptable and unsafe experience
We arrived at the hotel at around midnight, only to find ourselves locked out in a foreign country, in freezing cold weather, with no staff, no keys, no instructions, and no way to enter.
No one answered the phone. No message was sent. No emergency contact was provided. We were literally left outside at night with nowhere to go.
The hotel now claims that check-in is only until 11:00 PM and that we “arrived late.” Even if that is written somewhere, leaving paying guests stranded outside with zero assistance is completely unacceptable and unsafe. A responsible hotel would provide clear instructions, a key box, after-hours access, or at the very least answer the phone.
Because of their negligence, we were forced to find and pay for another hotel in the middle of the night. Despite this, they refuse to issue any refund or take responsibility.
This was one of the worst hotel experiences I’ve ever had. I strongly warn future guests: do not stay here if there is any chance you might arrive late. You may find yourself abandoned outside with no help.
3.0 / 10.0
I highly reccomand to anyone to avoid this hotel. The room is outdated and with old furniture and even a simple hairdryer is missing in the room.
The staff is very rude and unpolite.
They denied to serve breakfast because I arrived at 10 06 hours (I had busy morning in my company) . Breakfast us served from 7 to 10.
They even didn’t allowed me to finish my job at the reception area after 11 o’clock and they asked me to leave the hotel after 11 so I finished it in the nearby caffe bar.
The only advantage of this hotel is a good position in the center if Zurich.
Everything except position
10.0 / 10.0
The convenience, the privacy, the quietness, the excellent bed and the breakfast. I loved the steakhouse.
I really don't have any negative issue with this accommodation.
2.0 / 10.0
Old tiny room way overpriced
7.0 / 10.0
Central location. Good breakfast.
The entry way is behind a restaurant in a small dark alley. Didn’t feel very safe for 2 women travelling alone
6.0 / 10.0
The room was vomfotable and clean.
There was no reception and the door after check in was opened on to a back street which was quiet dark.
10.0 / 10.0
Very clean rooms and super quiet. They did have AC in the room and the windows were excellent. Very little to no outside noise. Very unusual for a city center hotel in Europe. Perfect location - step outside and you are in the heart of old town Zurich.
Everything was fine. They did have a back entrance that they wanted guests to use so that they wouldn't be coming/going through the steakhouse which is on the main floor. Not a big deal really. The breakfast wasn't huge but enough to fill us up, but they did make as many specialty coffees as you wanted.
10.0 / 10.0
Amazing Location , great staff , good food, comfortable beds , quiet at night . We will stay again .
5.0 / 10.0
Cleanliness and friendly staff
Noisy location
Very basic and limited breakfast choices
6.0 / 10.0
The location was excellent. We were in the main hub. The vibe was good. The room was good with comfortable bed.
There was no luggage stand. We had to keep our bags on the floor. The lamps on the stand were not working, and we had to struggle as the room would get dark. Simple facilities were missing. The staff needs to be more proactive and involved.
9.0 / 10.0
Location is perfect for Zürich’s old town. The rooms of the hotel are above a steakhouse, that is fine. Staff are friendly & helpful. Breakfast is a basic but very good continental with everything I wanted. Walking distance with a suitcase to Zurich’s main railway station. No complaints at all.
Nothing
10.0 / 10.0
Very nice cozy hotel with perfect location
10.0 / 10.0
Perfect location, wonderful staff, delicious breakfast
6.0 / 10.0
Kettle, tea, one bottle of water
Clean room
Room on a corner, windows overlooking the streets of the old town.
Excellent location in the heart of the old town.
Steak restaurant downstairs.
Friendly staff.
"Superior Queen" room but it was a small room, just enough space. Difficult to see why it was "superior", but perhaps the other rooms are tiny?
No power by the bed (had to charge the phones on the desk). There was a power strip just hanging.
When we flushed the toilet, it kept flushing because the flush button was stuck. We had to press it again to correct it.
No safe in the room
The breakfast was basic, no pastries, very little choice.
6.0 / 10.0
Location
Safety and WiFi was promised. WiFi merely worked and there was no safety. The staff was cold and facts only - not really welcoming or warm.
6.0 / 10.0
Location
Breakfast very basic. Small room for lot of cash. Should be refurbished
9.0 / 10.0
Staff very pleasant and helpful
Nothing
5.0 / 10.0
Location
Breakfast was basic and limited even as Continental breakfast
5.0 / 10.0
Good breakfast and GREAT location
Facilities in room poorly done
8.0 / 10.0
Location
Small room
7.0 / 10.0
The hotel was clean and in a good location. It was very nice being in the old section of town.
It was rather noisy at night. There was a café down below the windows, which had people out drinking and smoking. The rooms were very small, which isn’t unusual for an old section of town. Although I know Zürich is expensive, I thought the hotel room was quite pricey for what it was.
5.0 / 10.0
Breakfast was excellent!
Staff was friendly, except for one guy (sorry I don’t have his name, but he was also our waiter at dinner) who would not smile or even look at me when I was talking to him.
7.0 / 10.0
Location in the heart of the Old Town area presented lots of dining options in addition to the steak restaurant on the ground and first floor. Staff was helpful and most spoke English well, but curiously, not necessarily German. Good breakfast.
Construction area near alley entrance for hotel guests.
9.0 / 10.0
This is the perfect spot for shopping, transport and main station. Close to all shops, pubs, railways, tram and lakes.
Breakfast-same spread daily and could have been better
Bathroom-too small, how do you accommodate over sized guests
Lift-was weird and could only fit in 1 guest and 2 bags
5.0 / 10.0
Location
Fluctuations in shower temperature. Air conditioning didn’t work.
9.0 / 10.0
Comfortable bed, nice bathroom, air conditioning, Great breakfast
All was great
9.0 / 10.0
Hotel was in "The Old Town" which was lovely.
We were accommodated before our check in time which was highly appreciated.
7.0 / 10.0
Great location, nice room.
A/C was not available and the room was kind of warm, so my only choice was to open the windows which also let in a lot of noise from the very active street below. If the room lists A/C, it should be available for use.
7.0 / 10.0
Location was perfect. Very clean. Perfect for a short stay. Breakfast was also very good.
9.0 / 10.0
Breakfast was excellent, great variety and the locations was perfect and also easy walking distance to many interesting places and to the train station.
... if the curtains had more blackout effect it would have been even better .
5.0 / 10.0
Location was great
Staff were kind of pushy and bossy
5.0 / 10.0
Location perfect
Breakfast
8.0 / 10.0
Location, location, location!
A tad noisy even at 3am!
9.0 / 10.0
Great location… comfortable beds …clean rooms … lift ….open windows … great breakfast … good restaurants downstairs … friendly helpful staff
Nothing really
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Hotel Old Town. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Hotel Old Town pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hotel Old Town?
We found 11 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and bar.
