Holiday Inn Express Birmingham Star City by IHG





7.6Good
(2,641 Ratings)
"Friendly and helpful staff. Large room. Very reasonably priced."
Verified guestDon't miss out! Price and availability may change
3-Star Hotel
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
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With free parking, a café bar and large rooms, this modern Holiday Inn Express Star City is just off the M6. There is easy road access to Birmingham city center, 2.5 miles away.
Business facilities
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Heating
Wheelchair accessible
Bar
WiFi/Internet
Accessible Parking
Family friendly
Smoking allowed
Toilet with grab rails
Accessible by lift
Key card access
Emergency cord in bathroom
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.6Good
(2,641 Ratings)
"Friendly and helpful staff. Large room. Very reasonably priced."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
Friendly and helpful staff. Large room. Very reasonably priced.
Hairdryer lead too short to reach mirror when standing.
9.0 / 10.0
It was a great room, A good size with all the necessary amenities & a very comfortable bed. Good breakfast, free parking & dog friendly. It was also well situated to get back on the motorway very easily. Perfect for my needs.
It was all good.
1.0 / 10.0
Big rooms
No WiFi
Took ages to check in
No bath
Breakfast was horrible
2.0 / 10.0
Location was convenient
Staff didn’t have the room prepped with a cot like I requested before arrival, they did not have a cot available, I slept on the floor for 2 nights and when they did have a cot, they went to the wrong room to drop it off.
9.0 / 10.0
Big rooms. Big showers with quality toiletries. Quiet.
1.5 h before breakfast supposed to finish there was no breakfast pastry left.
Tables in dining room were very sticky!
10.0 / 10.0
Great price for booking single room with breakfast, and free parking, located at Starcity Birmingham. Friendly staff and comfy rooms.
Around the hotel location there were plenty of options to eat out.
No complaints as this was ideal for what we needed at a great price.
10.0 / 10.0
Excellent service
9.0 / 10.0
The hotel reception staff and breakfast staff were brilliant, couldn't do more for you. Polite, kind and very helpful 10/10. The room itself was clean and big, bed was comfortable and good sized TV. No noise, great breakfast, lots of options
The housekeeping wasn't done in my room, a coffee was spilt over the bed, needed new bedding, duvet and sheet, told house keeping, but was not done when I got back to the hotel later that night, the evening reception/ bar/ restaurant staff sorted it immediately and efficiently and were very apologetic, nor had we gotten new towels or tea caddy wasn't restocked the evening staff also sorted this for us. Could hear heavy footsteps from floor above but didn't bother sleep. No hot chocolate options for room for kids, again evening staff sorted this.
3.0 / 10.0
Location and beakfast were good. Friendly staff and clean property.
Had to wait for upto an hour due broken gate. Had to park in a different location and had to carry luggage to hotel.
8.0 / 10.0
Buffet breakfast was included
Nothing
4.0 / 10.0
Convenient and easy check in.
The room was cold with the heating appearing not to be working.
10.0 / 10.0
Friendly staff, comfy room, great breakfast.
Had to change rooms as the sink was blocked, but the staff couldn't have been more helpful and would definately stay again.
8.0 / 10.0
All the lightning, walls, bed, carpet, curtains, view, breakfast, free WiFi, toilet and shower! Pretty much everything. There was even an iron and ironing board in the room! I was very satisfied. Couldn't heart anyone from other rooms. Only from outside the door could hear
Only one thing, which happens in a lot of hotels, is that the cleaning staff are eager to come clean the room before visitors have checked out. This time, they didn't knock to check if I was still there. They apologised though, so that was good. I still had just under an hour left of my stay.
7.0 / 10.0
Everything was good
Too close to the main road
10.0 / 10.0
Great location. Secured gated car park
Property could do with renovation. Rooms are a bit tired but clean
5.0 / 10.0
Location, free parking, cleanliness, shower & accessories in bath. Rooms size and bed was ok too however pillows were terrible.
No herbal tea bags or biscuits in the room, breakfast was very limited.. I went out for a breakfast on second day. Staff were not bad but nothing nice to remember either.
10.0 / 10.0
My 3rd stay in a very short time !! I have returned to this Holiday Inn for Birmingham trips as it offers a really warm but professional welcome great staff rapport with customers and each other ! The breakfast is excellent , catering for all dietary requirements. An all round great hotel for my requirements.
All great
9.0 / 10.0
Rooms clean & Spacious
USB sockets broken
9.0 / 10.0
Easy to find, staff were all helpful and friendly
10.0 / 10.0
Clean comfortable and the staff were really welcoming and helpful
Nothing
8.0 / 10.0
Breakfast was good. The staff quite amazing! Great humour, especially Aaron. So helpful. Rooms were clean and comfortable. Would stay here again in a flash
Ps look after the cats
Nil.
9.0 / 10.0
I really like the Holiday Inn Express generally, it did work for them. Aaron was very helpful and professional.
Na
10.0 / 10.0
Everything was clean and well presented
Only one chair in the room
5.0 / 10.0
Convenient location. Friendly and helpful staff. Very large room. Good breakfast. Free parking. Close to the M6.
The room smelt musty, mouldy and damp. Plus, the floor tiles in the bathroom were loose.
10.0 / 10.0
The hotel was nice my room was absolutely great nice comfortable bed it was a decent size room so we could move around and the bathroom was clean it was great that the hotel had it own private car park so I had no worries about me parking my car there
I'd say I didn't like the times for breakfast it's starts at half 6 to half 9
I think breakfast should last till 11am
Well that's my opinion
10.0 / 10.0
The rooms were lovely and clean and had everything you needed in them. Breakfast was superb. My only personal grumble is that it didn’t have plum tomato’s. All the staff were very friendly from the moment we walked in. The girls working on the bar Thursday and Friday couldn’t have looked after us any better.
The hotel is looking very tired. Thread bare carpets isn’t a good impression when you first step out of the lift. Thankfully it turned out to be an enjoyable stay.
10.0 / 10.0
Clean and tidy
N/A
10.0 / 10.0
Hotel was clean and i would recommend to everyone. Further i wasn’t sure abut the breakfast! But 10/10 for the breakfast….
Wooden steps were kinda a disturbance at night… you hear sound of steps in the room…
7.0 / 10.0
Friendly service
Clean
10.0 / 10.0
Clean and friendly
Location
8.0 / 10.0
Friendly staff, excellent breakfast and close to Villa gound.
Property could do with being refurbished, looking a little tired and worn throughout, Shower head definitely needed a clean.
8.0 / 10.0
the breakfast room and bed met our expectations
We could not get through the gate on arrival and drove round to look for another entrance which we could not find.
We phoned the helpline and no one answered, we were invited to leave a message.
On our second approach to the gate, others were waiting and a guest going to his car was called over. He went to reception and informed them.
We were able to access Holiday Inn as the guest was leaving.
The receptionist said he was the only one on the desk and could not pick up the phone
10.0 / 10.0
Efficiency of staff
Nothing
8.0 / 10.0
Staff very helpful
Beds to small
9.0 / 10.0
Really good breakfast
Lack of snacks & evening meals
10.0 / 10.0
Good customer services 👍 and the breakfast served were excellent 👌, and there were lots of choices and more than enough 😋.
10.0 / 10.0
Nice clean and i like breakfast
Very good
4.0 / 10.0
Nothing
The property is old and worn, the staff is rude, unfriendly. The boy at the reception was particularly rude, arrogant and made the stay regrettable for us to choose that particular hotel. We were given a particular time slot to come to eat dinner at 8pm . We were too tired and needed to eat at catch some sleep early. He was so not nice from the time we got to the reception. I had to ask why is he not nice and why is rude to us for no reason. I did ask him why is he not friendly to us, we were check in at about 6pm and were already too tired and was looking forward to a pleasant and polite reception and consequently enjoy our evening. But it was a distressful one instead . The hotel is old and worn out , the carpet, it was bare minimum and very disappointing to say the least ☹️
8.0 / 10.0
Free parking
TV
Comfortable
Breakfast finishes too early
Expensive to stay on the Saturday night
9.0 / 10.0
Its location and fact breakfast included. Staff friendly, efficient and very helpful
Some signs of cosmetic aging.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Holiday Inn Express Birmingham Star City by IHG. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Holiday Inn Express Birmingham Star City by IHG pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Holiday Inn Express Birmingham Star City by IHG?
We found 20 amenities for this rental. This includes business facilities, free wifi/internet, free parking, non-smoking, and pets allowed.
