Apartments Ella

Appartements très lumineux avec la vue sur les montagnes au dessus de Innsbruck Lit confortables espaces ouverts salle de bain parfaite je recommande

Les poêlons sont usés ! A part ça rien a dire

Die Wohung hat eine gute Lage, ÖPNV (wenn benötigt) ist gut erreichbar. Stadt mit Fahrrad gut und schnell erreichbar. Wir fanden die Aussicht gut. Sicherer Autostellplatz.

da gab es nichts was uns nicht gefallen hat

Mooi en schoon appartement. Rustige locatie met mooi uitzicht op de bergen.

Het bed was erg hard, de wifi was heel instabiel en het appartement ligt naast een drukke weg . Als je de ramen dicht hebt hoor je niets. Ik vond het verder niet storend. Het appartement heeft GEEN airco maar een soort vloerkoeling en verwarming op afstand. Je moet een bericht naar de accommodatie sturen om de temperatuur aan te laten passen. De huisraad is erg basic, weinig glazen etc.

The view from the apartment was nice.

We booked this apartment based on its good ratings on Booking.com. The location was a little away from the main town, but that was manageable as we had a car. Unfortunately, our experience was not as pleasant as we had expected. Our stay started with an issue with the access code provided to us, which did not work. We had to contact the owner via WhatsApp, and thankfully, she responded and arranged to provide us with the key. However, cleanliness was a major concern. There were spider webs in the apartment, and although we were told that spiders are common during autumn, the overall cleanliness could have been much better. The toaster was too dirty to use, and several kitchen utensils, including the ladle and spatula, were not clean. The water kettle also had significant limescale, which started coming off while boiling water. We understand that Innsbruck has hard water, but the kettle should still be properly cleaned and maintained. The bedsheets and pillow covers also appeared to have been used straight after washing without being properly ironed or presented neatly. Considering that a cleaning fee is charged, we expected a much higher standard of cleanliness, especially for the kitchen appliances and utensils that guests are expected to use. Overall, the apartment was adequate for a basic stay, but the cleanliness and initial check-in experience were disappointing. We appreciate the owner’s response when we contacted her, but unfortunately, we would not choose to stay here again.