Novotel Cardiff Centre





7.9Good
(4,346 Ratings)
"The girl on reception, I think her name was Hayley but please don’t quote me … she had a strong Scottish accent ha! Lovely and so welcoming! Checked in 2 hours early due to room being ready. Room was ..."
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4-Star Hotel
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
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Located 0.5 miles from the Cardiff International Arena, this Novotel has an indoor swimming pool, a gym and a restaurant. Shops, nightlife and Cardiff Central Rail Station are all a 10-minute walk away.
Business facilities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Spa
WiFi/Internet
Hot tub/Jacuzzi
Laundry services
Sauna
Accessible Parking
Electric Vehicle Charging Station
Family friendly
Smoking allowed
Safe
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.9Good
(4,346 Ratings)
"The girl on reception, I think her name was Hayley but please don’t quote me … she had a strong Scottish accent ha! Lovely and so welcoming! Checked in 2 hours early due to room being ready. Room was ..."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
3.0 / 10.0
The facilities are good and the staff were helpful
Third time we stayed here so I upgraded to an executive suite with breakfast, rather than a standard double room. The suite is advertised as 'SOUND PROOF' which is a lie, as me and my two girls had a noise complaint at 10:15 for watching a film and laughing. Also the breakfast was not good. Everything looked freshly prepared but it was stone cold, VERY disappointed with our stay
6.0 / 10.0
Pub and the swimming pool
Very dated bathroom and broken light fixtures
6.0 / 10.0
I enjoyed our free upgrade due to issues with our first room
When arriving it was nice but upon further inspection. There was multiple dark brown sains all over the bed sheets
9.0 / 10.0
For the price, having a pool, steam room and jacuzzi was great! I loved the restaurant and decor. Room was big but bedding and towels could have been nicer. Staff were really fab.
The sauna wasn’t working (wasn’t a problem for me) but the bedding and towels were a bit disappointing.
8.0 / 10.0
Spacious, clean, friendly and helpful employees.
A bit chilly in Dining Room.
10.0 / 10.0
The girl on reception, I think her name was Hayley but please don’t quote me … she had a strong Scottish accent ha! Lovely and so welcoming! Checked in 2 hours early due to room being ready. Room was lovely and spacious.
The room was very warm! Due to it being winter months , air con wasn’t on. We didn’t ask for a fan as it was very late at night when we was going to sleep. Maybe suggestion to put a fan in the room to be able to be used as an option. We didn’t get the code for the side gate. It has been unlocked for many years but needed a code to get in there
10.0 / 10.0
Bed and Breakfest and the stuff was helpful
If the food had more to offer
9.0 / 10.0
The room was spacious and the swimming pool a real draw. Good and close to the city centre.
We hadn't realised it patently worked to encourage families with its play area off the reception. This meant the pool and especially the jacuzzi was very popular across the weekend. Sadly for us, we look to a spa to relax in and it was busy and noisy each time we used it.
7.0 / 10.0
The location was perfect as we had a show in the utilita arena and the shed bar was lovely very relaxing and welcoming.
We were very disappointed with the pool/spa facilities as the swimming pool was freezing and the jacuzzi was also freezing, the sauna and steam room were both lovely but very disappointed with the temperature of the pool and jacuzzi.
7.0 / 10.0
The staff were good
The room heating did not work.
The shower waste was blocked
7.0 / 10.0
Location was perfect for a local sports event we attended. The rooms were clean, well decorated, and comfortable. The breakfast layout and restaurant decor was lovely. Having the pool swayed the booking and didn’t disappoint
Three things could have gone better… both lifts could have been accessible to reduce wait time at busy periods. The key card faulted to our room which also happened to another customer on our arrival the night before which was an inconvenience. The car park seemed very expensive for customers staying over and would make us consider elsewhere if visiting again. Validated parking and cheaper set rates would have made the value much better for bed and breakfast users.
10.0 / 10.0
Clean. Convenient. Swimming pool and spa were good. Breakfast was good.
Nil
10.0 / 10.0
Lit made a special effort by making my granddaughter a cake for her birthday and we all got to sing for her in the restaurant
10.0 / 10.0
best scrambled eggs ever! Also the lady who booked me in was so lovely!
8.0 / 10.0
The facilities available were fantastic and the all you can eat breakfast was amazing. I would highly recommend and will be returning myself
9.0 / 10.0
Friendly staff, spacious and clean hotel, ideal for families and groups of friends. The most important thing for me: the hotel is pet-friendly. My dog was very well accommodated and loved spending time with me, walking around the hotel.
Only the bathroom needs a check of the plumbing, as the sink was clogged, and the bathtub also seemed to be, since it took a long time to empty. The shower also ended up wetting the floor because the door seal wasn't 100%. Nothing that a few adjustments couldn't fix.
10.0 / 10.0
Spacious room and pool
N/a
Will book again
8.0 / 10.0
Comfortable bed and spacious room. Regular double room. Shower good pressure and hot
Sauna steam room and jacuzzi weren’t functioning properly and one shower out of two wasn’t working
Also one lift not working
Heating not working in main bar/restaurant area
Obviously not permanent problems but affects a one night stay when you’ve chosen the hotel specifically to use the facilities
7.0 / 10.0
The gym, pool, and restaurant were clean and spacious enough, even when busy. The location is great, close enough to walk to both the city centre and the bay. Express check-out was slick and saved time, and having water refill stations in the corridors was a nice touch. The lift access via fob also made the hotel feel secure.
We stayed for two nights, but the room wasn’t properly cleaned during our stay. There was no mini-fridge, which I hadn’t noticed when checking the room amenities, so I’ll be more careful next time. The in-room safe was locked and we couldn’t use it, which was inconvenient.
9.0 / 10.0
Location, the swimming pool, the stuff!
All was great
7.0 / 10.0
The poor hygiene of those using the shower and sauna and pool and jacuzzi( not showering before entering all the facilities.
7.0 / 10.0
Convenient. Good price.
Pool and changing rooms not very clean
8.0 / 10.0
Breakfast was wonderful! Great options available.
Staff were lovely and accommodating. Decorations was wonderful and festive.
We thought the computer which was self service to book ubers and trips was a fantastic Idea.
Swimming Pool was a lovely treat too!
Shame about the evening menu, no pizzas and no children's menu options were available the evening that we stayed. Saw a few people ordering from "Just Eat".
Only 1 pillow for the Children's Bed, for 2 that were sharing.
9.0 / 10.0
Comfy bed, good breakfast
Sauna was cold
8.0 / 10.0
Clean and spacious, I liked our room and the view from outside especially the sunrise. family friendly, lovely staff in the reception, clean and nice pool, relaxing jacuzzi. Delicious breakfast, and the staff on duty in the morning at the restaurant were kind and accommodating.
We waited for our dinner for more than 40mins. My daughter fell asleep just waiting for the food so she was not able to eat dinner. And the staff on duty, the one wearing eyeglasses on that night 20/12/2025 did not even bother checking for our food until we spoke to her and her colleague. I told her about my concern and she did not even say sorry as if like she doesn’t care.
9.0 / 10.0
Lovely friendly staff & great breakfast
Car park charges were expensive
1.0 / 10.0
I didn’t like anything about the property.
First the building was drab, it was leaking the rooms were not clean, really dirty, the lights didn’t work. The bed was unclean the carpets were stained, the food was limited choice. I was given a standard room with lights that did not work, but I booked a Queen bedroom although the lights didn’t work the floor was coveted in stains and inside the bed were disgusting BLACK AND GREY PUBIC HAIRS. The sink in the bathroom ABSOLUTELY STUNK like something had curled up and DIED in the pipes it was PUTRID. To park its £24:00 for 24 hours we didn’t stay 24 hours, TOTAL RIP OFF.
10.0 / 10.0
Everything
Nothing
8.0 / 10.0
The pool and pa facilities were great.
The room was a bit cold and we couldn't seem to adjust the temperature.
9.0 / 10.0
Very comfortable and central
It was a little cold in the room
10.0 / 10.0
The welcome is great.
It has a pool, sauna, steam, jacuzzi, parking.
It’s a 5 minute walk to Utilita.
Coop opposite, fridge in room
Nothing
8.0 / 10.0
Simple clean and decent value
The bait and switch survey.
9.0 / 10.0
We had booked an Airbnb that had been so horrible we needed to check-out and find another place to stay asap. We found Novotel on Bookings.com and it was reasonably priced for the short notice. I was very pleasantly surprised when we arrived and saw the facilities and benefits. Kids stay for free and get a free breakfast. The restaurant adjacent to the hotel looked great and we had a fantastic breakfast there. There is a pool and sauna and we didn't have the time or means to enjoy it, it looked good. The room was clean and spacious enough for two adults and two children. Car parking is available but you have to pay. The outstanding thing though was the staff. So friendly and accommodating after hearing of our horrible experience elsewhere. Everyone from the front desk, to the cleaning staff, to the restaurant staff where exceptional and they all deserve great recognition.
There was a bit of a smell in the bathroom (I think it might be pipes).
10.0 / 10.0
The location was good we went to rugby match
Dinner was good along with breakfast room size was good and comfortable
5.0 / 10.0
Location
Cold bedroom
10.0 / 10.0
Excellent, family friendly
Pool a little cool
6.0 / 10.0
We asked for a cot as have a 4 month old. This was confirmed on the booking.com app. When we arrived we entered the room and the sofa bed was out! We went to reception and asked for the cot. On returning to the room later, we had a travel cot with a side broken, and instead of a mattress a folded up sheet for our baby to sleep on. Anyone who has a child of this age would never allow this. We made arrangements to get though the night but think this is pretty shocking service
5.0 / 10.0
The staff
Cleanliness,
Restaurant was poor
Breakfast cold
5.0 / 10.0
Breakfast
Leisure club nothing working.
Car Parking charges c 20% of the room rate
7.0 / 10.0
The spa was great with brilliant opening hours, the decor and bar looked lovely and the staff were very helpful. The bed was also very comfortable.
Parts could do with deep cleaning, ie. Grouting & fixing wall fittings. The gym equipment has seen better days and is also in need of some repairs. The room was very warm through the night and there was no way to turn the temperature down unless we opened the window which left us with a lot of road noise and shouting from below. The car park fee was also disappointing, £24 for customers is too much.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Novotel Cardiff Centre. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Novotel Cardiff Centre. Enjoy the water!
Is Novotel Cardiff Centre pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Novotel Cardiff Centre?
We found 28 amenities for this rental. This includes business facilities, free wifi/internet, free parking, air conditioning, and pool.
