Franstal Apartments

Excellent hospitality and facilities!

Perfection! Spacy and cozy apartment with everything you need. Quiet neighbourhood, but close to center of Zemun.

Bad internet, the photos look better then in really.

Wallpaper with the Eiffel tower :)

Actually, it was difficult to spot the exact location of the apartments. I'd suggest the owners to provide more details for the future clients how to reach and how to spot the apartments. Next, to reach the reception one has to take stairs which I don't remember was mentioned in the description. I had a few luggage bags and two small children with the big trolley, and it would be extremely helpful if this information was provided as well in advance. Another really unpleasant situation was the timing. Check in was till 23.00 according to the description of the apartment on booking.com. we arrived quite late and I notified the owners our late arrival time which was within the working hours of the reception. My last message was that we'd be reaching the apartment around 20.00 and unfortunately we couldn't make it. So we arrived between 22.00-22.30 which was still within the allowed time slot. When we arrived, firstly the front door was open and there was no information about how to reach the owners. Yes, there is a phone number available in the description but what if one doesn't have a local phone number? I had no local sim card nor internet connection. Thankfully to passers by I could call the owners to inform about our arrival. Another thing was that at the time of booking it was mentioned that breakfast was available. However, it wasn't. I addressed this question to the owner and the explanation was due to COVID -19 this option was removed. Apparently, it was not removed from the advertisement. Lastly, the bed was terrible. It was making noises. It felt uncomfortable to sleep. I'm writing all these not just to complain but for the owners to take some actions. For example, be clear on what you provide and what you don't. Leave information for travellers who might not have a local Sim card or whose phone might not be working. If you say check in is open till 23.30 then please stay on duty.