Hotel Villa Cipressi, by R Collection Hotels

The property is in a beautiful location

When we arrived we were told that all the terraces were closed to guests for a wedding for the entire day. This is the only outdoor space in the hotel. We were very disappointed as this was the reason we booked and to be told there would be no access and that there were no terraces at all felt like a rip off as a visit to Lake Como is very much about relaxing and enjoying a beautiful atmosphere. Instead we had to go to town and sit in crowded areas to enjoy the views. We also felt that the rooms were not very nice given the status of the hotel. The wedding party was extremely loud until 11pm.

Nothing

Property is apparently a wedding venue with weddings happening seemingly every day. We arrived on a Wednesday after a six hour drive and had no access to anything on the property due to a wedding underway essentially taking over all public space in the building. There is no restaurant whatsoever at this hotel. When back from dinner (elsewhere) the music from the wedding was like a night club until midnight. Hotel staff were not helpful at all. The hotel reluctantly agreed to move us to their sister property down the street for our inconveniences. It is over priced. If you are from the US it is equivalent to a Days Inn with plastic cups and small wrapped bar of soap. Not much more than that for extraordinarily inflated tourist price gouging.

Amazing staff, gorgeous garden and view from the patio of the sea. Excellent breakfast. The staff was helpful and generous.

Very over priced. The room was the size of a closet.

Absolutely loaavved the property, location and the hospitality.

The property location was breathtaking, the customer service was impeccable, and we will definitely be back.

The bed was a little uncomfortable, hard

Check in check out was not well organised

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It was our 10th anniversary and we stayed at the hotel for two nights. During our stay the weather was rainy almost 24 hours. That is why it was nit possible to visit the garden with 2 kids during heavy rain. Our previously planned activities canceled because of the rain etc. Checkout day weather was perfect. So we checked out at check out time and leave the luggages at hotel and our car to turn back to hotel around 2.30pm. When we turned back around 4pm the hotel was closed for a private event. I wanted to use the toilet but couldnt. Still I cant believe that they didnt accept me and my 6 years old son even to the toilet! I ve never seen this kind of rude treatment in any hotel all around the world. The woman in the reception told me to use the toilet in the garage! For everything that you need they tell you that Hotel Victoria is their sister property but they tell you to use the toilet in carpark! I wanted to go to the garden and take a picture of the iconic Villa Cipressi door but they didnt allow me to go because they are closed for a private event. I wanted to talk with the manager he didnt come. So if you are paying for this hotel please be carefull. The hotel is nice but you may see this kind of behaviors and treatments. I am sure if they explain to the event owner that we are hotel customers and it is our 10 th year anniversary and we could nt manage to take a picture with the iconic door with our two young kids because of the weather conditions and we need 2-3 minutes in the garden, nobody rejects. I am so sad that we turned back to Dubai without having a picture. They made me cry with my white dress and holding my 6 years old son’s hand in front of the hotel and even coulnt use hotel s toilet! Also during our stay there were 2 events both nights till 11 pm and we even didnt ask them when this loud music will stop. ( Also we coulnt have a drink at the bar- cafe because they were closed because of the events whenever we tried to sit there!

the best location, best views, amazing staff