Ibis Laon - Hôtel Restaurant

We were pleased when we arrived as the reception area was very welcoming.

The service was absolutely horrendous. Severe lack of staff. The guy was very pleasant, he checked us in, however when we returned to have a drink we found that he was checking in numerous people, running the bar and running the dining area. Hence we had to wait half an hour for two lagers and an hour for dinner. We had to keep reminding him and we only ordered the main plate of a tagine. However, when it arrived, the chicken was cold, but as we hadn’t eaten all day and couldn’t wait another hour, we ate it, bad mistake this resulted in stomach cramp and diarrhoea. The next morning we had already booked for breakfast however the same situation ensued, there was one guy running check outs,the dining area and even the kitchen. There was no bread, no pastries, no croissants and hardly anything else. When I asked the guy he said he had just put some in the oven and they would be about 10 minutes from our experience we realised that this would be a longer period so we just left The two guys we dealt with were fine. I have no problem with them however there was just not enough staff and I won’t be going there again in a rush which is unfortunate because I liked to where it was and it was clean.

Excellent in every respect. The breakfast was first class.

Very comfortable

Nothing

Excellent breakfast and dinner.

Heating had broken down that day so it was very cold in the dining room and room.

Good choice- all fresh bread and pastries.

Nothing

Car park next to hotel.

Poorest Ibis we've ever stayed in. Particularly small room, nowhere to put anything. Beds not properly made, cheap toppers, some paper sheets. Window let draughts and noise in from outside.

Available to book late . Booked an hour before we turned up at 11pm Cleanliness Allowed the dog Excellent breakfast

Beds were comfortable but like camp beds with thin mattresses

Not much really.

Were placed in the old part - last year had the new rooms which were much better value for money and was an enjoyable stay. Breakfast was not half as good as the one we had in the Troyes central Ibis two weeks before.

Staff were amazing, so friendly and helpful.

The bed was comfy

No coffee making facilities only one plug

Very good overall

Nothing

Breakfast very good

Easy to find, park and get in and away. Close to massive supermarket too.

The Hotel and Staff were excellent. The room was clean and spacious. The bed was comfy and clean. The bathroom was clean and the shower was good. The evening meal was very good as was the breakfast.

Nothing

Cheap

Warm night + plastic mattress cover = terrible nights sleep. Drenched in sweat. Location - took 5 minutes to drive to the town centre, but because of the complex one way system, it took 20 minutes to get back to the hotel, including 3km on the motorway.

Good location for travel. Nice clean rooms. Good breakfast

100+ cyclists booked into hotel at same time so couldn’t use restaurant in the evening

The twin room was very small and the beds were very thin and next to each other.

Comfortable bed, great choice for breakfast

Nothing

decent room and good breakfast

Pleasant staff. Very clean. Very good value

Long way from the City

convenient

very tired bedroom.

good value dinner

require working aircon

Staff and breakfast were great, dinner OK. Large bed. OK for a one night stay. Very close to Laon centre (must see). Glad

Our bedroom was very small, had noisy pipes and the paper/plastic mattress cover.

Really good breakfast

Breakfast was excellent. Location good if used for overnight stop but not if there for a few days, just too far to walk in to town so car every time.

Rooms did not have facility to make tea or coffee, even a kettle would have been appreciated then you could at least purchase tea and coffee to make your own.

parking

it’s under redevelopment, areas of building works and strong paint smells etc. room outlook onto car park with very bright red neon lights

Breakfast was good.