Best Western Ipswich Hotel





7.1Good
(640 Ratings)
"Shout out to Teshia who was exceptional. Working very hard ensuring everyone was being served and all with a genuine smile."
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4-Star Hotel
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The Ipswich Hotel is located in the village of Copdock, 15 minutes’ drive from the center of Ipswich. It has a large, walled garden with outdoor seating, a 24-hour front desk, and free Wi-Fi.
Business facilities
Free WiFi/internet
Free Parking
Pool
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
WiFi/Internet
Shared living spaces
Garden
Laundry services
Sauna
Accessible Parking
Family friendly
Ironing facilities
Smoking allowed
Safe
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.1Good
(640 Ratings)
"Shout out to Teshia who was exceptional. Working very hard ensuring everyone was being served and all with a genuine smile."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
9.0 / 10.0
Location,cleanliness and quiet area
8.0 / 10.0
Friendly food good comfortable room and very close to wedding location
It was a bit to warm in room
9.0 / 10.0
Location and room . Had everything we needed. Good food in evening and morning . Reasonable choice . Friendly staff. Large bed . We liked the location of our room on the ground floor near to the bar and restaurant. Great location for going to a Wedding at Copdock Hall.
Just a bit too warm in room and we couldn’t control . There was a fan and we could open the window .
Looked a bit shabby on first impressions outside but once inside had everything we needed .
9.0 / 10.0
No complaint
Nothing
7.0 / 10.0
The breakfast looked appetising and tasted good. The room was a reasonable size and the bed comfortable.
The television did not have a signal and although two members of staff tried to cure the problem, I was given a different room.
Sound proofing could be improved as noise from the room above disturbed my sleep.
There was quite a wait at breakfast for some of the hot items to be refilled.
10.0 / 10.0
Shout out to Teshia who was exceptional. Working very hard ensuring everyone was being served and all with a genuine smile.
4.0 / 10.0
Good location
Second time I have used the hotel in three months and again the Pool was shut. No prior notification when I booked the room very disappointed
4.0 / 10.0
Free parking
Convenient to A12
The pillows we’re hard
The bathroom was dirty
Place needs overhaul
Only saw member of staff that appeared to be doing everything
Receptionist, the cook the bar keeper
5.0 / 10.0
Breakfast was hot and tasty
The bed was very small probably a 4ft 6” but due to the clumpy wooden surround felt smaller and we both kept catching ourselves getting in and out of bed. I honestly expected a king size and didn’t think this size double was still used in hotels, never experienced such a small bed in a chain hotel. The toilet didn’t flush very well but as we were only there one night so didn’t complain, I have to say glad it was only one night.
1.0 / 10.0
The only positive is the location.
Room had not been aired and stank of mould. Bed was lumpy and mattress old. No water in room. Bathroom was dirty. There was no one to pick key up from after midnight - only a chef on duty in the whole hotel and he had to use master key to let me in. Appaling lack of customer service and dirty hotel.
1.0 / 10.0
Staff were very friendly and accommodating although they did advise my guests that there was no chef for evening meals. Had I known prior to travel I would not have continued with the booking
Location not great as away from major facilities if there is no chef available for the evening meal, as on the occasion of my guests stay. Tired property and needs a refresh. You could see at one time it would have been lovely.
5.0 / 10.0
The room was nice, large and spacious. Bed was comfortable. Breakfast was easy and dinner was served quickly. Check in and check out was very quick and I had no issues parking.
I booked this hotel as it had a pool and sauna. I was extremely disappointed to find out at check in (after 8 hours on the road!) that the pool was shut for maintenance. If i had known this in advance, I would have looked for another hotel.
Throughout the bar and restaurant, there are buckets placed to catch water falling from the ceiling. Apart from the indoor water features, the rest of the hotel is nice enough. I did express my disappointment at check in and check out where the receptionist said sorry about that but that was it. I do not think the price for a night reflects the facilities in its current state.
9.0 / 10.0
Friendly attentive staff, breakfast was superb and a nice surprise
The only slight negative was the shower rail in the bathroom was rusty and should be replaced
8.0 / 10.0
Breakfast was lovely and room was clean and had everything i needed
Room was a little cold and could not turn up the heat any more
Draft from the window
10.0 / 10.0
The hotel was good 👍 I a rep so having a gym and decent WiFi is imperative 👍
Nothing really, maybe a bit cold in the room but that just being picky really 👍
2.0 / 10.0
The room was warm even on cold days, and most of the staff were friendly. Provided gluten-free bread.
Both the jacuzzi and steam room had notices stating “Do Not Enter” and “Out of Order,” even though these services were advertised in the Christmas brochure. Pool access was restricted to closure at 6:00 PM, despite the Christmas brochure confirming availability until 8:00 PM. The pool was locked in the morning at 10 am...The advertised buffet breakfast service was not operating on Sunday-guests were instructed to place one order only, with no opportunity to return for additional items. Despite being promised gluten-free options, some were not available as the delivery did not arrive. Visible mold, mildew, and damp-related staining within the bathroom.Extremely low water pressure. The television remote control was in disrepair, held together with duct tape. Extensive and prominent cracks across the whole ceiling.Cobwebs in the bathroom corners.Unprofessional and discriminatory behavior from a staff member ...4 starts hotel?? 100% not! No response to my complaint-this is the worst part!!!!
8.0 / 10.0
Convenient location. Clean . Good breakfast
Tired bathroom
6.0 / 10.0
The reasonable price.
The bed was very uncomfortable and gave us back ache. The windows had a very cold draught and so the room was very cold when we entered and we had to request for an extra heater.
2.0 / 10.0
Gym
Rooms were dirty, hair on the pillows inside pillow cases. Radiators made very loud noises. Had to change rooms because their was three people in the joint room smoking and it was coming into my room
5.0 / 10.0
Very good breakfast on first morning cooked to order , other mornings buffet. Ple ty of choice.they
They should have made it clear in advance that the restaurant would not be serving meals midday and evening except for boxing day lunch.
6.0 / 10.0
Staff were friendly when you could find them. Room was large
Room was cold and duvet not thick enough - I ended up sleeping under a towel as well to get another layer. Bathroom taps covered in limescale (ever heard of kilrock?) and mould (which just wiped off with a tissue so why the cleaner couldn't i don't know) as well as the overflows to the bath and the sink. Remote control not working properly. Very little sleep.
5.0 / 10.0
A four night stay. Most of the reception staff were fantastic. Room was well presented although a little tired.
The stay spanned Christmas Day. No room service on Christmas Day. We had to make bed ourselves with a duvet cover. Reception staff suggested this was normal!
8.0 / 10.0
Didn’t get a chance to view all of the hotel but it was welcoming from the first step inside.
It was quite a long trek to the room but worth it when you arrived.
7.0 / 10.0
Room very clean, bed comfortable, breakfast hot, ample, fresh and tasty.
The heating! Our room was very cold, we were given a heater, which helped a little, but in very cold weather not ideal.
8.0 / 10.0
It was the perfect location for our visit to see family, also very good it was pet friendly
8.0 / 10.0
The food was excellent, dinner and breakfast both exceptional
8.0 / 10.0
The best part was the small pool & sauna as we had it to ourselves! The rooms were spacious & the hot water ran quickly to fill up the bathtub (some places take ages, and the water isn't properly hot!). The room for breakfast is pleasant, overlooking a garden, nice & light. The cooked breakfast, in particular the sausages, my daughter noted are of decent quality. For the price it's excellent. I liked that there is a doorway separating the bathroom from the bedroom. This gives an extra barrier. from any potential noise from corridor. The sauna is great, really hot & enough towels.
Pool hours should be later at the weekends. The twin rooms are all at the front of the building, road side. so despite asking for a quiet room, it was not quiet enough for me (that said the road noise isn't bad, I'm just an exceptionally light sleeper.). I thought the restaurant was open until 9pm but the chef leaves at 8pm..
10.0 / 10.0
Great atmosphere, staff was amazing, every day very friendly and helpful, especially Tisha and Lynne. Food was exceptional, the whole stay was very pleasant and made us feel like home!
8.0 / 10.0
Spacious rooms, friendly staff, good breakfast
Nothing
4.0 / 10.0
The staircase was beautiful.
Leaks in the corridor with buckets in the foyer door too. I had to tell hotel staff about the dripping ceiling.
Rust around the bathroom taps. Dirty old grouting.
Dirt ( look like spilt coffee) down the side of the bath.
Dusty dirty headboard
No shampoo
8.0 / 10.0
Easy access, super friendly staff, nice room, good food and bar.
Booked a queen/king and got two single beds. They couldn’t help me.
3.0 / 10.0
Friendly staff. Nice bar area
Not a 4 * in my opinion. Beds felt like sleeping on wood neglected and dirty rooms. Mould in the bathroom and hairs etc.
5.0 / 10.0
It was well located for our requirements. The staff did their best with the facilities they had to work with. Breakfast was a surprisingly positive experience, as the space was nice, food and service were good.
We found it to be in a very tired general condition, and overdue for a full refurbishment. The staircase and carpets were well worn and stained, as was the room furniture. The bathroom was very dated. We also found the room to be very cold.
7.0 / 10.0
The location was great for the wedding we were attending and it was relatively easy to get into Ipswich by car or taxi, the breakfast was really yummy and the breakfast staff lady was super chatty and friendly. Some of the reception staff were really nice and helpful.
The reception staff member on the Saturday afternoon was unfortunately not very helpful. She didn't seem to know how to help my parents check in and stopped serving them in the middle of a sentence to attend to someone using the screen check in, despite them arriving first. This caused a major delay as they were rushing to make the wedding on time.
Also the shower pressure was really low and the hand taps are extremely hot as the water doesn't mix with the cold.
8.0 / 10.0
Room was spacious
Restaurant food was good and value for money
Lighting in room was poor
Only one pillow each
9.0 / 10.0
Quiet Road yet easy access to all routes
Nothing
4.0 / 10.0
The staff was friendly
When I arrived I was very disappointed given the wrong room as it stated on my booking two single beds and one double bed. The woman on reception was very helpful but I was missed solder room and was given one double bed if it wasn't so late when I checked in I would want my money back
10.0 / 10.0
Very clean staff friendly and helpful excellent breakfast
No faults
3.0 / 10.0
Mix up with our room and that our key card opened our room with someone already in there half naked that I felt embarrassed. We were moved to another room that had a bad odour. Then at breakfast the room number that we were moved to was crossed out on the list and then when we went to check out there was an outstanding balance that was not ours. I would like to know how can a paid reservation with an allocated room number can be taken by another customer and the key card still opened the room
9.0 / 10.0
Excelkent service. Staff friendly and helpful. The room was brilkuantly andthe hotel very clean, inside and out. The lication wasclose to where we needed but in a quiet location. The bed was extremely comfortable.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Best Western Ipswich Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Best Western Ipswich Hotel. Enjoy the water!
Is Best Western Ipswich Hotel pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Best Western Ipswich Hotel?
We found 27 amenities for this rental. This includes business facilities, free wifi/internet, free parking, pool, and non-smoking.
