Esperides Resort Crete, The Authentic Experience

Nothing was too much trouble from all of the staff. Very pleasant and went out of their way to assist.

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We really enjoyed the pools, the staffs and service was really nice and kind. Very helpful, here no matter what. We really enjoyed the diner theme every night

This hotel exceeded my expectations! By far the cleanest hotel I've stayed at—the room, towels, and sheets were spotless and smelled amazing. Excellent valet service from Anas and his colleague, who were incredibly helpful. The whole staff was warm and welcoming, and the location is ideal, right near the center. Thank you for a wonderful stay.

The only minor downside was that the center was a bit too far to walk to. It would be amazing if the hotel offered a tuk-tuk service for guests at a nominal fee.

The staff is 5 star resort, 100%, the grounds are well cared for but the accommodation itself is not.

We had a room with a jacuzzi and when we arrived we couldn’t use it because it was still filling and warming up and less than 25degrees. This took more than a day. (The room was free the days before we arrived so they should have started earlier). During our stay apparently there was something wrong and they needed to redo the jacuzzi again (no communication) but from the 10 days we couldn’t use it 3 days. The pool also was out of order, which can happen but that was also 2 days. When we arrived there was a big beehive in the lounge bed outside, which makes it clear nobody cleaned it. The floor outside was also really dirty. There was not just a bit of sand but real mud. It had rained really bad 3 days before our arrival but clearly nobody thought of cleaning the outside floor. furthermore are the doors and ceilings so low, if you’re 180cm and up you will hit your head against ceilings and lamps constantly. Also the equipment in the room is broken or of really cheap quality. Like the water heater, when it’s hot you can’t touch it. I mean the handle. So you can’t poor a cup or tea. You need at least 2 towels to hold it. There is an ironing device but it’s leaking so bad and it’s leaking rust. The elevator of the resort wasn’t working and also not getting fixed. We had booked sea view but had no sea view. We booked a baby crib but when we arrived it wasn’t there. So we had a baby but we had a room only accessible via stairs, a pain in the ash. Also the electricity went out for about 3 hours. Which can also happen but it was a lot for this amount of money.