Victor's Residenz-Hotel Schloss Berg

Spa

Bathroom

Unlike the worse of the reviews suggest, the hotel is generally in very good condition. Ok, there will be minor stains at the edge of the wall, that can also happen in an otherwise fairly pristine hotel. The spa is in nature more or less flawless, but it should be significantly more closely observed (see below)

The steam room didn't work and noone had noticed. On our first day there was no staff around the spa/wellness area for hours - meaning seats with used towels were not cleared, and the malfunction of the steam room possibly went unnoticed for a long time (days?). It couldn't be repaired during our stay. I suggest you have someone checking on the facilities once an hour or once every few hours at least, there's a bar down there with a computer also, so there should be someone at least once in a while. Staff were generally very helpful though, so one might imagine there may be a shortage of staff, I don't know. Perhaps sacrifice a few luxury items but do cover the basics? However, I dislike that there was no kettle in the rooms; in this class, that should be standard. Also there was no (effective) ventilation of the bathroom and also the fitness room lacked ventilation

The breakfast was in a very nice and chic restaurant. The pool was nicely located with very comfortable chaises-long and very helpful staff. The terrace also very nice for warm days. The room was nicely decorated.

The croissants offered in the breakfast were not of a good quality. The room didn't have airconditioning and we had a difficulty with sleeping in the night. It was very hot (on a day with 30 degrees).There was a fan that was making too much noise. Perhaps if it is dfficult to install airco in the rooms, a good idea could be to install roof fans.

Breakfast with extra option such as prepared omelet etc. in situ, room and pool, relaxed professional staff and clients, quiet surroundings...

In general be more green and buy local: - E.g. at breakfast there was at least 6-7 different juices, but no local-produced bio apple juice (non-filtered, 'naturtrüb') - yes people will welcome a local-produced bio juice!; - At the restaurants there are too few or no vegetables on the plates (should be up to 1/2 of the plate) - don't worry, people will welcome more well-cooked/steamed vegetables! - Room: The pillows are a little too soft; Rental of bikes were, contrary to stated on website, not possible.

The hotel and location are beautiful but what makes this place special are the staff. I was stranded in Luxembourg due to a cancelled flight. I made the booking and called the hotel to confirm. Staff were kind and reassuring - especially so late at night. I was given essential toiletries and was finally able to relax in my amazing suite. Next day I needed to run a webinar and a conference room was found for me. All the staff were great and I want to make a special shout out to Johannes who went above and beyond the call of duty. Thank you - I was moved by your care and generosity.

- it is clean - bed is nice - staff in the morning at the breakfast and during daytimd at the lobby are really nice and helpful - Breakfast is good, nothing too special - views from the hotel could be wonderful, depening on which terrace you can sit - daily news/updates on weather and stuff are a nice gimmick - ‘travel pack’ for the road when leaving

A couple of things we disliked, of which the evening staff at the hotel lobby and lobby bar is really concerning - evening staff: one night we were ‘offered’ water for the room and although we said we still had water that’s in the room when arriving, the bartender insisted on ‘giving’ some water. We then saw it was billed for ‘only’ €9,00. Bummer, but okay. Other night I politely asked, another, bartender if there was a misunderstanding as I ordered a different beer than I got. Also said it was not an issue. He disagreed, then another lobby guy came and started to make a fuss when I, again calmly, suggested the English menu should be changed. He started screaming and walking away ‘We have to change a lot around here’. Really weird and scaring - facilities: maybe we were here just at wrong time and wrong place, but be careful when you travel and check what is open. During our stay only the lobby bar and restaurant Bacchus were open. The pool bar was closed, just as the other bar and restaurants. When sitting outside the pool area (only terrace where we could sit in the sun), the lobby bar is a bit of a walk. Furthermore, during our stay there was no food available between 6PM and 9PM other than Bacchus. Bacchus has really good food, but it is on the expensive side. So, if you want a light meal or just a snack, you don’t have any options during that window. Unfortunately for us, restaurants in town were also closed - room: it is advertised with having a ‘view’. Our view was on the parking lot. Either make a distinction in advertising different rooms, or don’t advertise with this usp. Bed was nice. Rest a bit outdated and weary. E.g., holes in the curtains, toilet sometimes issues with flushing - view: the terrace at Bacchus has a really nice view, but unfortunately, that was closed. There’s also a terrace outside the swimming pool, but you cannot see the surroundings.

The hotel was great, beds were super comfortable and the breakfast and food where very nice.

The rooms were quite warm as there was a heat wave, the fan put in the room helped but it was still very warm.

The selection of food and the quality. Also the setting and staff.

In the bathroom there were a few hairs from a previous guest.