Novotel Paris Créteil Le Lac

We liked having the pool and air conditioning. The football table was fun too! Very near bus stop which is convenient. They also accommodated early check in which was fantastic!!!

There was a discrepancy over whether breakfast was included and we ended up being charged and then I was told to email the manager for a refund and haven’t heard anything. The breakfast is pretty expensive at $20 and that included kids. Hoping I get that $80 returned.

The location was good, and so was the restaurant. The reception is all updated and welcoming. I loved the double doors in the hotel room. It was nice to be able to add another layer of sound proofing to the hotel rooms hen we slept. The noise from the hallways was quite loud. However, when closing the door, we were able to mitigate the sound for better sleep.

The hotel rooms, at least the ones we stayed in were very outdated. Carpet in a hotel is quite gross, especially if it's not cleaned daily with carpet cleaner. The room smelled of stale air and musty.

Neighborhood

NA

Room size was good. Equipment was correct with a big TV. Beds were comfy.

The heating had broken down in the afternoon of our first day there (Saturday) and we were told when we came back to the hotel in the evening. The problem being that it was -3•C outside. We stayed that night and were given extra blankets but the second day heating and electric problems weren’t fixed (No TV in the morning, water Fontaine not working but at least hot water for the shower but still no heating…in the winter it’s less than ideal) we therefore left for another Novotel (of Marne-la-Vallée) for our second night, that I had to book myself and I’m still waiting for the reimbursement of two rooms for one night in the Novotel du Lac in Créteil. The hotel is also a bit rundown (specially the shower, bath) and doesn’t feel 4 stars maybe more like two stars. The location is also not as good as I thought, it’s a closed location at night but situated in the middle of very tall flats. While I’m born and leaved most of mi life in a part of the parisien suburbs close by and I’m used to this environment, I would not advise tourists to go for a walk around at night… The electric chargers in the car park seem to be in constant use by people which are apparently not all Customers, including taxis… I don’t really care as I don’t drive electric cars only and hired a self charging hybrid but it seems weird to have a constant flow of cars…during the weekend…