Hôtel Le Château Fort de Sedan

The hotel looked nice from outside

I booked and paid for the best room in the place - a suite - described on the booking.com list as 'a suite with a lounge on the ground floor and a mezzanine with bedroom'. I paid £217.20 for this room BUT on arrival I was allocated a normal room with a bed and - oddly - an 'interview desk' with a chair either side. When I explained to reception that I'd been given the wrong room, I was told - bizarrely - that the suite was already booked (double-booked?) but this one-room was also a suite even though it didn't actually have the two rooms the hotel described. Follow-up. I have now received an even more bizarre pair of excuses from the hotel. 1. The suite I'd booked was NOT available because it was too hot so I'd been moved. 2. The room I'd been given WAS the suite I'd booked. Even though the room with the desk I'd been given wasn't a suite, it still was 'in a way' (what way?) and in fact (they were getting excited now!) the room I'd been given was an UPGRADE to a SMALLER room and ...errr...it WAS ACTUALLY THE BRIDAL SUITE! Oh dear it's almost laughable were it not so irritating to pay £217 for a night in the wrong room. Presumably the bride will be interviewing the groom at the desk before looking for the lounge and mezzanine that don't exist. What an insult to my intelligence that I'd even swallow some nonsense like this. If you plan staying here, pay for the cheapest possible room because whatever you upgrade to, don't believe it. They'll take your money and then the excuses start. Your room not available...or room too hot so you're 'upgraded' to a SMALLER room (how does that work?). And for goodness sake don't book anthing that they call the 'bridal suite' that's not a suite and will make any bride scream and walk out.

The way the hotel looks is very pretty both inside and outside. Checking in and out went efficiently. Why a picture of passport is necessary I don't understand, it is not usual in Europe. We did get the copy back on request when leaving. The beds are comfortable. Hygiene is perfect. Room looks nice.

Room is small. Shower to be used by standing in the bath tub is not comfortable and not expected in a 4 star hotel. Foofd in the restaurant is mediocre and personel control of English not there, also not in line with what one expects from a 4 star hotel. Small things are not in line with that as well like not changing cutlery when used. The termerature in the room is in the winter no more than 19C and in the summer you have a fan to your disposal which does not lower the termparature. Parking and parking instructions. Between 10 and 18h one parks outside the inner courtyard of the castle, where all the visitors for the castle itself park. Room enough and wide, so no problem there. Inside the court yard there is room enough as well. But this arrangement is not clear, so we drove around the castle because we could not find the entrance to the hotel. So go to the parking place for the castle and for checking in and dropping luggage you are allowed to enter the gate and move out again. At 18 h you see all the hotelguests move their car inside. This is not communicated properly. All in all 4 stars is too much.

Excellent dinner, the breakfast was adequate but not on the same level as the rest.

See above

Amazing location. Great conversion of castle to hotel. Excellent breakfast. Good dinner.

Nothing. It was good to stay here

Amazing setting for a hotel, stunning views and a unique experience to be in an old Fort ! Front desk staff helped me make a dinner reservation at a local walkable restaurant , as they couldn’t accolade my last minute request. Absolutely worth the money paid. Breakfast was fantastic too.

Nothing, absolutely would stay here again!

Fantastic setting in a medieval castle. Grand room. Helpful staff.

A very disappointing breakfast, especially given the price and the grandeur of the castle setting. The other chateau we stayed in (in Namur) offered eggs freshly cooked to order and an excellent choice of fresh fruit, as did a much cheaper business hotel in Libramont.

Location of hotel in the fort of Sedan was great. Unfortunately that's where it ended

Hot room, poor cleaning, terrible and expensive breakfast. A supposedly good hotel with paper cups for tea/coffee in the room.

Small but well fitted room overlooking the castle square. Cheery staff

Worst part of the stay was the food. Dinner was just acceptable at best, given that it was a high class restaurant. Poor attention to detail. The breakfast buffet was very sparse and meagre, with an inattentive server.

The restaurant was excellent,lots of parking for Motos.

Room window very small ,I guess castle had small windows.

The chateau fort was interesting and the location was great

It felt a little sterile and unfriendly.

We loved that everyone could bring their classic cars and Park them to give a round around the Castle without worrying at all. The location is definitely key. The dinner was another score 10 star. The attention was excellent, and we rarely have had experienced such exquisite experience with food as with the menu choices that the chef suggested.

N/a

great setting, great staff, great food & great rooms! thank you!

It was amazing!

Nothing

It’s a castle!

It was hot inside. it would have been nice to have a thin sheet to sleep with rather than a thick duvet.

The room, breakfast and dinner met our expectations.

We had no complaints.

Location close to town, very distinctive building - a castle. Food at dinner was excellent.

The wine - a limited list and only French to choose from - was unexceptional to say the least, and expensive; poor value for money. Breakfast was OK.

Amazing location and super friendly staff. Loads of parking and it was a great start to the trip!

Check out could have been a bit faster but that is being ultra fussy!

Was a unique experience to stay in the top of a castle. Our room had a door that opened onto the ramparts allowing us to walk around in the evening. It was off season so hardly any other guests there. Restaurant and bar were closed but a short drive put us at a recommended restaurant. The room was modern and comfy and quiet.

The remainder of the castle was not open in off season so we could not go to the museum.

Excellent hotel with a lot of character. Nice friendly staff and large rooms.

Bar was not always maned and the restaurant was expensive.

Amazing historical and yet really cosy location.Exceptional atmosphere, extremely tasty restaurant. Everything was just great

Nothing

The hotel is in a truly amazing fort in the centre of Sedan, the staff were very friendly and the rooms were good if with slightly small wondows (but it is a Fort....). The breakfast was very good with a wide choice of cheese, pastry, cake and fruit. I'd stay here again without a moments hesitation.

Sleeping in a castle

beds needed more pillows

being in the castle, comfortable rooms.

food at the restaurant restaurant was a bit disappointing

Amazing location, nice team and spotlessly clean, we thoroughly enjoyed our stay.

The room size was quite small (but then they seem to be in most French hotels!)

Lovely room and very large choice for breakfast. This place is a perfect example of modern comfort in a historic setting

Apparently we could not get more than 19 degrees in the room due to energy measures