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Best Western New Kent Hotel

Property building, Facade/entrance

Property building, On site

Lobby or reception

Lobby or reception

Property building, Patio

7.7Good

(1,327 Ratings)

"Perfect - very friendly and welcoming staff."

Verified guest

Don't miss out! Price and availability may change

7.7 / 10.0

Good(1,327 Ratings)

Hotel in Newcastle upon Tyne

3-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsInternet / Wifi, Parking, Balcony or Patio and more

About this hotel

Enjoy renowned, warm Geordie hospitality at this privately owned and personally operated family hotel, just minutes from the city center. Limited parking is available.

Amenities at Best Western New Kent Hotel

Internet / Wifi

Parking

Laundry

Balcony or Patio

TV

Garden

Family friendly

Free parking

Map of Newcastle upon Tyne

city location on map

Nearby attractions

Beamish, the Living Museum of the North

National Trust - Cragside

Tyneside Cinema

St. James' Park

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

7.7Good

(1,327 Ratings)

"Perfect - very friendly and welcoming staff."

Verified guest

Don't miss out! Price and availability may change

$$$$

7.7 / 10.0

Good(1,327 Ratings)

Hotel in Newcastle upon Tyne

3-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsInternet / Wifi, Parking, Balcony or Patio and more

Map of Newcastle upon Tyne

city location on map

Nearby attractions

Beamish, the Living Museum of the North

National Trust - Cragside

Tyneside Cinema

St. James' Park

Available Rooms

About this hotel

Enjoy renowned, warm Geordie hospitality at this privately owned and personally operated family hotel, just minutes from the city center. Limited parking is available.

Amenities

Internet / Wifi

Parking

Laundry

Balcony or Patio

TV

Garden

Family friendly

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

7.7 / 10.0

Good(1,327 Ratings)

100% verified reviews

8.0 / 10.0

Every thing good well cooked breakfast

Location

Small single bed

9.0 / 10.0

Great value and lovely hotel

The property was perfect for what we needed and close to the uni for our open day that we were coming to Newcastle for. It was great value for money and we loved the Indian restaurant connected to the hotel. Food was amazing and very reasonable.

The only problem we had was with the parking. There were no spaces when we arrived and struggled to park. Very luckily a space became available but otherwise I’m not sure where we would have parked.

8.0 / 10.0

Pleasant

The location

The room very small and without facilities

9.0 / 10.0

Excellet. Will stay next time again

Location. Cleanliness

6.0 / 10.0

Decent place to stay on a budget

Not a bad place to to be honest, especially for the price if you are on a budget and want somewhere clean and dry to stay. I was in room 22, bathroom was upto date, shower was plenty hot enough, bed was comfy and so were the pillows. No mold anywhere from what I could see. Beeding was clean, towels were clean and smelt clean. There was a throw to use in the wardrobe if you needed it. Staff seemed really lovely and willing to help with any questions I had. Parking is limited but I had no problems getting a spot. Plenty of restraunts no more then a 3 minute walk away (I recommend sohe) and a waitrose close by incase you forget any toiletries etc. I did see a bus stop right outside so local transport links also I was abit worried after seeing other reviews but personally I don't get what they were complaining about because it is no where near as bad as others have stated recently. Over all I thought this place was decent and would happily stay here again if I needed to.

The carpets in this place definitely need replacing or a good wash especially in high foot fall areas like the corridors but you can tell they are hoovered regularly. The water pressure for the shower was decent enough but not where it should be, however I was still able to shower absolutely fine with no issues. My room was definitely cold as some other reviews have stated. The radiators were switched on at about 4pm and it did warm the room up abit but in the morning the radiator in my room luke warm and the corridors were warmer then my room, radiators were still on, and still very hot. So if they are on different heating systems they may want to concider turning up the heat or leaving the radiators in the room on past 7am (when I woke up) if not on a different system, then they probably are due to be bled and it's a job for maintainence. For breakfast I had bacon and cheese on toast with coffee and the toast wasn't buttered. I know it's minor but if I'm paying £12 for breakfast I expect butter on my toast at least. Only give one little pot of milk for a cuppa in my room. The bathroom soap was lavender hand soap, I'm allergic to lavender so couldn't use it. I normally don't hold this against places as this is a me issue and lavender soaps tend to be used alot in hotels. You can smell the Indian restraunt connected to the hotel, I don't mind the smell personally but you can't smell it in your room at all. I did try to book a table at that restraunt but they wouldn't seat one person so I ate else where, this isn't the hotels fault though. The only complaint I have about staff is as a woman alone I don't feel comfortable having the staff say my room number when there are men waiting behind me as its a safety risk. Simply writing it down and passing it would have been better. It's literally just little things that let this place down from getting 5stars which is abit of a shame.

10.0 / 10.0

A lovely 2 day stay

Perfect - very friendly and welcoming staff.

8.0 / 10.0

Would book again

The lady on reception when we arrived was very welcoming and helpful

Decor in room a bit outdated but overall a nice enough room

2.0 / 10.0

Wouldn’t reccomend

Very little, the only thing which was good about the place was the Indian restaurant. Bar was okay but didn’t even have ice

Had many issues, bathroom radiator leaking, tv broken, freezing cold heating barely worked, shower didn’t work so could only have baths, hallways and therefore my room smelling strongly of smoke and an illegal green substance. Did report this throughout my stay but couldn’t change room and didn’t even offer to fix some of the problems. Overall completely dissatisfied.

8.0 / 10.0

Will definitely use again , great location and value for money .

Very comfortable beds and lovely bathroom. Nice and warm with friendly staff.

Only one mirror in the room which was in the bathroom and quite dark lighting.

9.0 / 10.0

Comfortable and very friendly and helpful staff. Would definitely recommend the Indian restaurant and would stay again.

Very convenient location, exceptional staff and fantastic restaurant on site.

Rooms not very soundproof from other guest rooms.

3.0 / 10.0

would never stay again

probably nothing.

Check-out procedures and the timings were absurd. Someone actually walked into my room at 9:30 AM while I was still sleeping to tell me to check out—completely unacceptable. The bathroom lacked even basic amenities. I was given one small bar of soap with my towel, and that was it. The room was cold, quite dirty, and very outdated. I’m honestly surprised this place still has good reviews. There are much better hotels in the area that offer better value for money. I wouldn’t stay here again.

5.0 / 10.0

My room was quiet and clean but the headboard on the bed had a really unpleasant smell and this deteriorated my experien

My room was quiet and clean. I was able to leave my car in small car park for no extra charge.

Room is too small. The headboard is in plastic and has a really awful smell. I tried to clean it but the smell was part of it. I had to sleep with my head towards the feet of the bed.

8.0 / 10.0

Good value stay.

Very friendly staff. Excellent location with bus stops right outside to go into the city centre. Really well located for bar/restaurant options. More affordable than other city centre chains. We would happily stay here again!

Hotel decor was quite tired and our room had chips/marks on the wallpaper. Only lamp light/one ceiling light so room was never fully lit.

6.0 / 10.0

This would be our second choice if we couldn’t book a better hotel that we have already stayed in. With regular visits t

Set in beautiful West Jesmond and lovely surroundings. Reception area and breakfast room were lovely. Staff were extremely friendly and helpful. Breakfast was good.

Our room wasn’t at all as the photos you see when booking. The bathroom was better than the room itself. We had 2 sockets which isn’t ample and a thin duvet. The wallpaper was peeling from the walls and the radiator in our bedroom didn’t come on at all. I’m hoping we were just given a bad one off room (number 17). There was a blanket in the bottom of the wardrobe but I would not have wanted that on my bed. From the room above you could hear everything which wasn’t ideal.

7.0 / 10.0

Comfortable and clean

Basic but clean

Wallpaper in room was peeling

7.0 / 10.0

Clean towels daily should be standard

It was a good base , it had what was needed for the stay.

Maid service not daily unless you push for it. Old towels were picked up from the floor and put back out as of they were clean towels

9.0 / 10.0

Comfortable and convenient stay in a great area

Excellent location. Easy to find on a brilliant bus route right outside the door and easy walk from metro. Everything you need in easy distance. Comfortable and great size room. Lovely Indian restaurant attached to the hotel. Super friendly staff who offered late check out and collected my coat when I left it in the hallway. Would very much recommend.

Can’t think of anything specifically. There’s no gym or lift or anything but you already know that when you book so no surprises.

8.0 / 10.0

Clean an

The room was clean and comfortable and really great value for money. It's in a lovely location which is very handy for cafes and shops in a lovely leafy area and large Victorian terraces. But also convenient for the city centre. Staff were very pleasant and helpful.

It was very quiet with no on using the bar or restaurant but this is hardly the fault of the hotel.

8.0 / 10.0

Good one nighter solo travel

Modernised single bed room and bathroom. Great area close to the shops of Jesmond and easy to go to the local parkrun in Jesmond Dene. Great price for a one night stay; easy check in.

Fan in bathroom is old and loud, the stairs and entrance are very dated.

10.0 / 10.0

Lovely staff and clean, comfortable accommodation

Very well situated.

3.0 / 10.0

I was a bit disappointed in this hotel!

Only the location because was closed to where I supposed to be. Otherwise I would never choose this hotel.

Hotel is old! You hear everything. Double water tap over the sink!! Looks the middle age! Breakfast is terrible! Not worth the 12 pounds. I did it only once, instead of 3 times!

5.0 / 10.0

The location was good and served a purpose, but room could do with a bit of updating.

Good location. Friendly reception staff. Bed comfy.

Room a bit small. Bed positioned right next to door so could hear everything in hallway outside with people moving along to rooms and chatting. Bathroom had a drains smell. Car parking limited.

8.0 / 10.0

satisfactory

good kip

more milk portions, biscuits would`ve been nice

10.0 / 10.0

It was a nice stay.

Everything was perfect .Staff was nice .

8.0 / 10.0

Great value for the location if visiting uni students in Jesmond.

Good location close to student properties in Jesmond but not too close to the noisy bars. Very good value.

Nothing.

9.0 / 10.0

Great location

Parking on site was really handy, though we had to be quick to get a park. Great location, desk, comfy beds. Staff were lovely and the Indian restaurant next door was fabulous!

Nothing much from memory.

1.0 / 10.0

Never agains.

Only the location was good

It’s was extremely bad. The bath tub was dirty, found some women’s hair. The showerhead had mould on it. On day 2 the shower was just about drizzling water, could’ve done better with a watering can. On day 1 the bathroom floor had used tissues. At the time of arrival (3rd aug) I asked for the room to be fully cleaned on day 2 (4th aug) it was not done. I asked the gentleman on the desk for a cappuccino, he rudely replied “we don’t have cappuccino, only have coffee”. And the parking was terrible, I had to find street parking. they simply don’t have enough parking space. For the 3 nights I stayed, I only had comfortable parking for the 1st night, the 2nd night I had to move my car at 6am for other cars and for the 3rd night I had to park it on the streets and hope I don’t get a ticket. Sorry to say but the hotel service and facility was genuinely terrible.

8.0 / 10.0

Great stay in lovely part of Newcastle.

Helpful staff. Great location. Good breakfast.

Nothing

8.0 / 10.0

Minibreakaway

Breakfast good quality & professional swift service. Location bus stops & shops nearby, pleasant surroundings with pretty flowers outside hotel. Appreciation given to Susan on reception who seems to sort everything required for a welcoming stay.

Steep staircase to rooms however supported bannister rails appreciated.

10.0 / 10.0

Been here before - knew what to expect and it was great

Room small but cosy; tea/coffee in room. Bed and pillows comfortable. Very quiet - good night's sleep. Opposite a bus stop. Not too far from metro/shops. Piping hot water.

Nothing I can think of.

7.0 / 10.0

good

Location is fine, did not want to stay right in downtown Room, not much to talk about, we booked a family room for 4 for quick stop between Scotland and London. Bed was comfy, bathroom is the most updated portion of the entire room. As it was in a older building, I adjusted my expectation.

no lift and tight stairs - it is harder to go up 2 level

7.0 / 10.0

The staff were brilliant

No breakfast, room a little tired could do with a upgrade

The room

1.0 / 10.0

Never coming again

Nothing

The sheets were dirty and there was no blind in the bathroom. The bed was extremely uncomfortable as well

7.0 / 10.0

Well located, well priced hotel for short stays.

Good location, easy check-in and very clean. Free parking on-site.

Noisy outside so had to keep the windows closed and it became very stuffy. No fridge in our room.

7.0 / 10.0

As expected

Good location. Parking available. Bathroom good. Does the job. Nice bed and clean bedsheets.

Dated overall. Can be noisy (outside / other guests).

10.0 / 10.0

Great hotel

The room was very well presented and clean. The hotel staff were helpful and friendly. The price and location were really great. I highly recommend.

8.0 / 10.0

Perfect for an overnight near where my daughter lives

Small double bed but ok for one night

8.0 / 10.0

Good value for money

We really appreciated being able to check in a couple of hours early as we could change before attending a wedding. Good choice of breakfast: continental, English and vegetarian.

There was no shampoo in the bathroom and the shower gel was actually handwash.

9.0 / 10.0

Clean, friendly.

Really clean room. Friendly, helpful staff.

Rooms a little too warm in the heatwave: no AC.

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