VIK hotel Arena Blanca

Beautiful and scenic!

The bathroom was small and not very clean

Staff was friendly

I experience several issues during my stay. I was unable to reach the front desk from my room and my calls, including those made from my personal phones, were not answered. Additionally, there were no towels in the room.Open arrival regarding me to go to fondest in person to request them. The romi was smelly, so I have to use the.airfresher, the room itself also appear outdated and not properly maintain. It did not appear to have been throughly cleaned, as there were hair in the shower, drain. The lamps were dirty, and showed signs of lots of rust, tne hairdryer showed signs of old dust, and the head board was shipped and worn. There was also limited furniture of available for seating. Furthermore the in-room safe appeared damage. As if it had been previously cut open. The beach shore was filthy and the hotel did nothing to clean up the shore as the hotel next door was doing or other hotels do. When I raise the concerns, about directed to contact booking.com since the reservation was made through their platform.

The staff was amazing Food at breakfast - amazing Dinner buffet - plenty of delicious options Cocktails were good

The mexican restaurant was not the greatest The morning race for sunbeds was not the greatest experience The pool/billard table was not maintained

The staff was friendly for the most part. Common areas and general facilities were ok and in decent shape.

The room needed a serious face lift. The air conditioning system was extremely loud. The TV remote did not work. The water had a bad smell to it and the toilet did not flush properly. Although the staff was friendly for the most part, some folks at the counter were a bit rude and did not provide assistance when needed. The roads to the hotel were is extremely bad shape. Tour folks did not wanted to pick us up at the hotel so they did not have to navigate through the obstacles, pots and holes on the streets to the hotel.