SingularStays Artes

Todo perfecto

Buena ubicación.

El parking un poco oscuro, deberían dar más detalles para encontrar la puerta que te lleva al ascensor. El A/A tardó mucho en enfriar pero luego bien.

Cerca del CAC

No había gel ni champú

The location was excellent, with easy access to the city, restaurants and local amenities.

Unfortunately, our experience was significantly affected by two major issues. One of the main reasons we chose this apartment was the advertised swimming pool. We were travelling with children during our annual family holiday and, with the warm weather in Valencia, having access to a pool was an important factor in our booking decision. However, we were unable to access the pool at any point during our stay because the wristband required for entry was not provided. We contacted the management company repeatedly throughout our stay, but no solution was found, and they kept delaying the matter by saying they were investigating it. Despite our repeated requests, the issue remained unresolved by the time we left. What was particularly frustrating was that the pool continued to be advertised as an amenity of the property, despite the fact that access could not be provided. During our stay, the building concierge informed us that apartments with pool access should have a wristband available. We never received one and therefore could not use the facility for the entire holiday. The second issue was the water pressure in the apartment, which was extremely poor. At times it was so low that washing long hair properly was almost impossible. In fact, on one occasion, the women in our group had to use a nearby hair salon to wash their hair. I would recommend future guests to confirm in advance that pool access is actually available before booking.