Extended Stay America Suites - San Jose - Santa Clara





6.7Average
(377 Ratings)
"Location and price"
Verified guestDon't miss out! Price and availability may change
Top-tier experienceA high end property in this area
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Includes essentialsFree WiFi/internet, Air conditioning, Accessible by lift and more
This Extended Stay America - San Jose - Santa Clara is especially designed for longer stays, with all rooms featuring a kitchenette.
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
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6.7Average
(377 Ratings)
"Location and price"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
Location and price
Housekeeping should have been done daily and better breakfast option
10.0 / 10.0
The property is nice and located in a nice area
10.0 / 10.0
Costumer service
8.0 / 10.0
Location
Large kitchen area but no kettle coffee making facilities or even cups in the room - yet an enormous fridge
4.0 / 10.0
Breakfast was ok
They had an old analog TV that was very draining. You couldn’t even watch the shows, and there was no way to watch streaming apps. The outside of the building was dirty and didn’t feel safe. The rooms were facing out and not inside the building. People upstairs were running back-and-forth and up and down. It was very noisy.
1.0 / 10.0
Nothing
There is no Breakfast at all , was only Some hot drink which they called coffee even No milk provides.
When I asked where is Breakfast- answer :” this is Grab and go Breakfast “
When I asked there is nothing to Grab . What you are providing for “Grab and Go”?
Answer was after few minutes its in the storage room, I will go and get .
Very old facilities, Disgusting service. There no any breakfast at all .
8.0 / 10.0
Location and price.
The mildew in the bathtub and bathroom sink. The breakfast.
1.0 / 10.0
The front desk staff was not attentive or helpful. My original room had items left from the people before us. The shower was dirty and the bathtub spout was sticking out of the wall. Was moved to another room that also had items left behind from people before us. The staff wasn’t listening to the issue and wouldn’t even look at me as I was talking to them. By the end I just walked out with my young kids who were exhausted by this point.
5.0 / 10.0
I like the location to the stadium we went to.
The bed was hard, the air conditioning blew kinda smelly air, the shower had no pressure. It wouldn't wash the conditioner out of long hair. The bath tub didn't drain while showering so you had to stand in your shower water. The TV was so low that you couldn't watch TV unless you fully sat up and looked down at it. There were times when the front doors were locked and you couldn't get in and there was no one at the front desk.
4.0 / 10.0
Location and staff
Facilities hygiene and cleanliness
9.0 / 10.0
Very comfortable stay, staff helpful and pleasant. Thank you
Little outdated, but clean.
4.0 / 10.0
The distance
The service, the staff and how I couldn’t ask for more pillows and blankets
5.0 / 10.0
Property was easy to get to, rooms were decent.
Our room wasn’t ready when we arrived, I booked two King rooms and one king room and had to wait for our second room until we were back from our concert between one and 2 AM. The second room we received was a two double room. Not what I paid for on my booking app.
10.0 / 10.0
The rooms were clean. The place was peaceful. The staff is very courteous and patient. If there are any problems, they work on it right away. Super professional
Nothing
4.0 / 10.0
Good location
Room wasn’t ready when we got there at 4pm
(Check in was at 3pm)
We didn’t get our room till after 5pm
Elevator wasn’t working
3.0 / 10.0
Close to the venue
We waited 45 minutes for our room after being told 20 or 25 minutes bed was hard
1.0 / 10.0
I liked that it was close to Levi Stadium
Staff gave me the wrong information over the phone about the check in time, carpet was filthy and room wasn’t fully cleaned
7.0 / 10.0
Plenty of parking. Close distance to Levi’s Stadium. Quiet and away from noise of vehicle traffic. Clean property.
Had no issues with the property.
4.0 / 10.0
Walking distance from Levi stadium 15 mi walk back after concert
Not vending machines, no coffee maker in room, subpar continental breakfast.
4.0 / 10.0
We had a place to spend the night.
*The room stinks a lot.
*Poor breakfast.
* No lotion, shampoo, or conditioner.
*No shampoo or conditioner
1.0 / 10.0
Had to sleep in car because staff didn’t know how to refresh new bookings after midnight
10.0 / 10.0
I absolutely love the staff
There were no dislikes
2.0 / 10.0
Very dirty
Cocroaches every where
6.0 / 10.0
Close to location
Hair still in the shower, check out was at 11AM and an hour before they were already knocking at the door for cleaning.
4.0 / 10.0
We were close enough to Levi Stadium to walk
The room was filthy floors were gross, bathroom was not clean nor the shower...there was built up dirt in the shower, someone else's hair, the white towel in used as a bath mat was so dirty from the floor being filthy. Breakfast included was not a hot breakfast..it was muffins, granola bars and coffee with addition of 3 selections of oatmeal l..will not stay again
7.0 / 10.0
The area was near the freeway.
Felt stuffy in the hotel, bed was super stiff, and you could hear the people above you.
2.0 / 10.0
Area
The first time I stayed there the freezer was broken and the blinds were broken this time during my second stay and the room was dirty
3.0 / 10.0
staff was attentive
old facilities and old towels and sheets. not very clean
8.0 / 10.0
the floors were very dirty. not to
look at them, but I forgot my house shoes and used a towel to move about the floor after my shower. it was covered with dirt when I went to put it away.
10.0 / 10.0
They tried their best to accomadate our early check in.
Everything was great thank you.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Extended Stay America Suites - San Jose - Santa Clara. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Extended Stay America Suites - San Jose - Santa Clara pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
