Hyatt Regency Lisle near Naperville

It was super clean and the staff was super friendly

Nothing

The location was very convenient.

Needs to update: have usb charging ports in rooms

The staff was super friendly and nice. the lobby is gorgeous probably the best part of the hotel was the main floor

Lack of cleanliness, elevator was flicking. Price wasn’t worth it with how dirty the room was. Tv was small for the room, toilet was super low to the ground.

Good sized room, comfortable. Good Breakfast

Corridors and lifts could have been cleaned more regularly.

Convenient Location, pet friendly, good breakfast.

The carpet is bad in room 508. The hot tub was broken. The hallway garbage cans were full for the full 4 days we were there. The ice maker on floor 5 is noisy and doesn't work.

We got a superb suite-style luxurious room for the price we paid, with great views of the neighborhood from our floor! And the breakfast was awesome. Being vegetarians, we really appreciated the hot oatmeal and fried potatoes. Friendly concierge and staff too. Would definitely stay here again.

The staff was very friendly and helpful. They were very accommodating with requests. When an incident occurred at the hotel they were apologetic and responsive.

The room was advertised as "Double Bed" room. For someone who is not a frequent traveler, that sounds like a room with two beds. The room had one double bed and very uncomfortable pull-out couch. The pool is nice... in pictures. In reality the hot tub was out of order and dirty. The pool area was dingy dirty and not worth the visit. In the morning, we were checking out and went down to look for a luggage cart and did not find one. When we got back up to our room there was a small toddler sitting on the floor outside of our door crying. Guests in the hallway advised that the child had come from the room across the hall from us. I knocked on that door a few times and an older male answered the door half asleep. The man was naked from the waist down. I had three 11-year-old girls with me who were standing in the hall. The man ushered the child back into the room with no attempt to cover up or explanation. It was alarming and a terrible way to end a birthday sleepover for my daughter. We chose the Hyatt to avoid people of this caliber. It was disturbing and offensive. The staff was attentive, and I believe handled the problem, we did not wait around to find out. We will not stay here again. I had to go home and explain to the other girls' mothers that they were exposed to male nudity in the hotel hallway.

we arrived at 3 pm, and hungry. Unfortunately restaurant opens at 5pm

I stayed at this hotel for a wedding. The room was nice and comfortable for me, my husband, and my daughter. There was a nice sitting area with a desk that was a good extra space. The beds were comfortable, and a big window gave plenty of light. I like that we had a closet and everything we needed for the stay. The parking area was very good. The location was great as well. It was easy to get to from the airport, and there were lots of restaurants and shops nearby. One of the best parts was the breakfast. It was outstanding and the staff were very friendly and constantly cleaning and making sure the food was fresh and stations filled up. The choices were good too, hot foods like eggs, bacon and sausages. Also pancakes or waffles, fresh fruits, breads, coffee and cereals.

The bathroom was small and outdated. The water pressure was very high and it was hard adjusting the shower head to get a comfortable setting. Also, no one came around for room service. At least it would have been nice for them to come around and make the bed and tidy up a little. We had to ask for extra towels and extra toilet paper. The first night we were there, there was a group of guys staying next door. We had one of those connecting rooms. They were having a party in their room, and it was loud. We could hear everything.

the room was spacious and the bed extremely comfortable.

Carter and Vishal checked me in and they were fantastic! They were both so professional, friendly, and so attentive. They were exceptional and I wish all who checked guests in were as wonderful. They made my stay the best!

Location was good

They’ve let this property go. The old bathrooms, the stained lampshades, the broken hairdryer, I could go on.

The main bed was comfortable.

Sofa bed for 3rd person booked did not have bed sheets. When asked receptionist asked to come down to reception to collect myself. Bathroom did not have body wash and shampoo dispenser. No water bottles in fridge or snacks

Location and rate offered.

Very nice, clean, comfortable & quiet. Although check in was easy the lady wasn't seeming to like her job. Thought her attire was too relaxed. Enjoyed the gentleman who greeted us & was offering to help getting our things to our room. He was very much enjoying his job. His humor made us feel very comfortable. The pool was nice...especially since we had it to ourselves. But the hot tub wasn't working.

The pillows & our view of the rooftop...lol.

Loved the vibes Kim at the front desk was super helpful and Loved her vibe. Same with the shuttle guy (didn't get his name). Also the smell of the hotel when you walk in is amazing!

The room we had, had some wallpaper peeling off, and the tub faucet needs to be caulked. Thought it was going to come off the wall.

The staff were great. Friendly and very responsive to missing towels, Do Not Disturb sign, etc. The lobby was very nice and clean. Really good water pressure in the shower. The location was good for some of our activities.

The bathroom shower curtain (singular) was inadequate and allowed water to pool outside the tub despite all efforts to contain water. The tub was quite worn looking but generally clean. The bed had only flat sheets that pulled out of the mattress (and the mattress was quite worn).

Breakfast. Price / quality was good

Lavatory was poor ...

Location

*Sink was stopped up (plumbing issues) *Issues within swimming pool area *Staff inability not know operations time for pool area, not 6am but 7::30am *Filty elevator

There was a hour wait to get checked in, the pool was closed due to a group from the previous day messing it up. Our bathroom smelled like mold! We ended or stay the same day.

The location was perfect for our family events.

While 2 of the 3 elevators stopped working during the weekend we were there, that's not the fault of the hotel, however only 2 working ice machines in 14 floors is unacceptable. In addition I saw the same confetti on the hallway floor for 3 days. Clearly it was not vacuumed during my stay. My room smelled musty and the light switch when you walked in, did not work. Additionally, they charge you in advance for the hotel breakfast (without advance disclosure) and when I questioned that, the person at the desk confessed that they didn't think that was fair. It's supposed to be credited back to my account but I sense i have to fight for it...

Nice

Noise at late night made me feel the isolation of the hotel rooms night as well. My room number was 727

The young man that checked me in and bartender were great! The facility is dated but comfortable.

When I checked in, the young man that did so advised it wouldn’t be a problem to extend another night. The next morning the lady attendant made it an absolute hassle to do so. She should not be customer facing. So I booked a different hotel. Because of her, I will never stay at this location again.

The lobby area was nice.

They did not have our choice of rooms which ruined the point of our romantic stay (offering only 2 double beds instead of one king). They seemed to not care and the manager failed to contact me to discuss. The hotel rooms/hallways feel dated and dirty. A full refresh is needed.

The lobby and pool was very nice.

My room hadn’t been vacuumed or wiped down… there was bottle caps by the bed and bathroom vanity, water rings from cups that were there when I walked in the room. I stayed on a non smoking floor and my entire room and the couch especially smelled of cigarettes. Peep hole in the door was about to fall out. Black hair in the bathroom and some of the lights didn’t work.

Located super close to where we needed to be

The shower was extremely hard in pressure, and the tub was slanted caused the water to leak in the floor. The elevators (only 3) for 13 floors for a super busy hotel. You have to leave even earlier so you can account for the 5 plus minute wait for the elevator. No vending machines for drinks, have to go to the front desk where they’ll charge water to your room and not allow you to pay for it then. Their reasoning for no vending machines is they got broken into too much….. the electrical outlet situation in the room was non existent as well. In order to plug the iron in, we either had to move furniture and unplug something or be ironing in the bathroom while someone else was getting ready which cause for some tight quarters. I was only there for one night, and it served its purpose, not somewhere I’d stay longer or again.

They tried to accommodate us as best as they could. They just didn’t know how to best fix the issue.

Room was not ready by 6 PM. Had to switch room three times. Wasn’t able to get into a room until we got back from an event at midnight. Beds were too small for two people. Did not realize that the couch had a pull out bed in it. They were noisy neighbors all night, long slamming doors and yelling.

Great location

Old rundown dirty, When we got to our room, our AC was off and it was 100° outside. The room was dirty and I’ll date it. It’s not worth the value very disappointed for a hotel that is name holds a big reputation.

I like the location. The place is a bit outdated, but it’s nice sort of like an early 2000’s luxury hotel vibe.

The staff should be trained more on communication.

The staff could not have been more friendly and helpful. The room comfort and bed were exceptional. Would love to stay there again

Loved everything!

Location, room conditions,

Too many people checking in and only one person in the front desk.

Location -Close to my daughters home

Old, dirty and poor temperature controlled .