DoubleTree by Hilton Lisle Naperville





7.3Good
(244 Ratings)
"Friendly greeting, Natalie got us two rooms right next to each other! Kids loved the pool. Rooms very comfortable and quiet."
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3-Star Hotel
Well priced for this locationPriced under area average
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Located in Lisle, 25 miles from United Center, DoubleTree by Hilton Lisle Naperville has accommodations with a fitness center, free private parking, a shared lounge and a restaurant. This 3-star hotel offers an ATM and a business center.
Business facilities
Shuttle available
Free shuttle available
Golf course (within 2 mi)
Concierge services
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Shared living spaces
Laundry services
Accessible Parking
Family friendly
Ironing facilities
Smoking allowed
Safe
Accessible by lift
Key access
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.3Good
(244 Ratings)
"Friendly greeting, Natalie got us two rooms right next to each other! Kids loved the pool. Rooms very comfortable and quiet."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
1.0 / 10.0
N/A
They overbooked! Didn't have a room for me.
2.0 / 10.0
Location was good for we wanted to visit
No fridgei in room, room and hallways very cold went to pool people playing music on a speaker they were drinking beer they stayed in hot tub for 2hrs so we werent able to get in
9.0 / 10.0
Room amenities, pool and Jacuzzi, closer to restaurants
8.0 / 10.0
Nice breakfast spread, enjoyed the hot tub and fitness center
Bathroom in the room was a little tight, and parking lot on the side was a little dark (needs more lighting)
10.0 / 10.0
Friendly greeting, Natalie got us two rooms right next to each other! Kids loved the pool. Rooms very comfortable and quiet.
No issues
1.0 / 10.0
The conference facility was nice
The rooms smell so bad, it was a strong fume of cleaning supplies on top of old yucky smell that it's trying to cover up. My daughter got really nauseous after in the room for an hour. I personally didn't like the smell either. We ended up moving to another hotel.
4.0 / 10.0
The staff was friendly
The room wasn't properly vacuumed, and the shower amenities were empty. When the issues were brought up to staff, we were told it would be rectified. We stayed two nights and no one came to the room to fix the issues.
6.0 / 10.0
Location
Dated
5.0 / 10.0
The bed was comfortable and staff who helped us was nice. There is a restaurant on site -- we didn't end up eating there, but it would be convenient had we needed it. They also gave us warm cookies at check-in. Nice gesture.
I specifically requested the couch bed to be set up both at the time of booking and at the time of check-in. Both time they confirmed that things will be/are set up. We got to our room, and it's not set up. Also, there was no cup, nor soap in the bathroom. For a 3-star hotel, I didn't realize that they do not have some amenities that you'd usually expect at a hotel, eg. Fridge and microwave. The scariest part was that one of the staff got into a pretty nasty argument with a customer -- I don't know exactly what happened, just overheard the staff yelled something like, Are you threatening me? You are lucky that you can sleep here tonight! Later when I got down for the beddings to set up the couch bed, the staff was still in a bad mood -- it was a busy night and the staffs seem overwhelmed/overworked.
6.0 / 10.0
Location
Out dated, terrible beds. Teens running down the hall until 2 am
7.0 / 10.0
Affordable
No refrigerator or microwave
8.0 / 10.0
The waiter was by himself and did not get stressed out. They need supervisors that supervise!!
The waiter was by himself at dinner but it wasn’t crowded so no biggy. Someone from the kitchen helped clean tables. The next morning, breakfast tickets were passed out, he was still the only one and no one was helping. Finally someone from banquets came and sent two employees to help with clean up and then i think another one waited tables with him.
He was amazing!!
10.0 / 10.0
Did not have.
Breakfast should have been included with room
8.0 / 10.0
Convenient to Morton Arboretum.
Didn’t use any hotel amenities.
Carpet was worn and tearing away at the seams in hallways. Elevator was slow, only 2/3 working with a full hotel. Rooms are dated, no digital clock in room, tv was small compared to today’s standards and other hotels. Shower was very tight with soap/shampoo right in the middle of the wall, could have placed in another location in shower. My husband had to stand sideways in shower because of this. Toilet seat was very loose, moved every time you used it.
See above
1.0 / 10.0
Location
No fridges in all the rooms. No microwave. Floors had trash on them that was still there when we checked out. Was there for 2 days. No free breakfast. Very much in need of an update! Luggage carts looked like they were old and none matched. Like they were bought 2nd hand somewhere. Staff was not friendly at all. Seemed indifferent. Definitely not up to Double Tree by Hilton standards. Would definitely not recommend anyone staying here. Was a waste of money.
7.0 / 10.0
Good location
No refrigerator in the room
5.0 / 10.0
Sorry- WHAT I DID NOT LIKE—-VERY OLD and WORN OUT. First room assigned smelled terrible. Had to move to new room. Wallpaper torn and falling off wall in bathroom. Terrible shower head. Water came out in all different directions. No shower pressure. Carpet separating at the seams in hall. NO in room refrigerator for medications. They brought us one from housekeeping. Froze everything on the lowest setting. Dangerous for our medications. Could not run the air conditioner throughout the night because the compressor was SO LOUD. Could only run the fan. No in room safe. No microwave. No free breakfast. Run down looking throughout hotel. Staff did the best they could
EVERYTHING SEE ABOVE COMMENTS
5.0 / 10.0
Location was great
Needs update
9.0 / 10.0
Nice folks working there.
Could have used a frig in the room.
10.0 / 10.0
Home away from home
Can’t say
2.0 / 10.0
The staff was friendly and helpful.
The property was old and outdated. The rooms smelled old. The wallpaper was peeling off the wall and the carpet unraveling.
10.0 / 10.0
Clean and quiet comfortable
No refrigerator...breakfast charge
10.0 / 10.0
Clean comfortable and quiet room, friendly staff and location.
The charge for breakfast...should be free with purchase of night stay especially if staying multiple nights, no refrigerator.
5.0 / 10.0
it was fine
the rooms are out of date early 90’s decor
6.0 / 10.0
Lobby and bar/restaurant area nice. Staff was nice
Rooms and hallways need updating… very musty smell throughout. Hot tub needs to be refinished very ruff and water level was too low so it was very loud.
10.0 / 10.0
Well kept grounds, very clean. Staff were super friendly and inviting. The beds were amazingly comfortable with super soft sheets and towels. A great stay!
Nothing
10.0 / 10.0
Friendly, clean property.
1.0 / 10.0
Nothing I didn’t even stay I walked in thought of it’s kinda nice bar and then I went to the room opened the door smelled the room and took one look and walked right out
everything
4.0 / 10.0
Bed was fine.
The place is old. Needs an upgrade. No fridge in room. You can ask for one and they said they may be able to accommodate. When allowing customers to book for some big school event they should find a way to keep the kids away from customers. They were banging on our door and causing problems.
3.0 / 10.0
The hotel treated us like we were a 3rd party..
That's all the front desk staff kept saying when we had an issue.. " well you know you booked through a 3rd party" I couldn't even get a printed receipt!
Wash cloth and towels had stains on them. Steam iron didn't work!
7.0 / 10.0
Tried calling hotel several times from outside the hotel to speak with front desk about item I left in room after check out. Phone would ring 15-20 times, never answered and then disconnected. Very frustrating.
7.0 / 10.0
Staff and location. Room was nice and clean. TV needs immediate update.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at DoubleTree by Hilton Lisle Naperville. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at DoubleTree by Hilton Lisle Naperville. Enjoy the water!
Is DoubleTree by Hilton Lisle Naperville pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at DoubleTree by Hilton Lisle Naperville?
We found 31 amenities for this rental. This includes business facilities, shuttle available, free shuttle available, golf course (within 2 mi), and concierge services.
