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The Holiday Inn Amarillo West Medical Center by IHG

Property building

Bathroom

Photo of the whole room

Breakfast

Property building

7.1Good

(210 Ratings)

"Location and the staff was very professional"

Verified guest

Don't miss out! Price and availability may change

7.1 / 10.0

Good(210 Ratings)

Hotel in Amarillo, TX

3-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsFree WiFi/internet, Air conditioning, Bar and more

About this hotel

Located 5.3 miles from Austin Park, The Holiday Inn Amarillo West Medical Center by IHG offers 3-star accommodations in Amarillo and features a shared lounge, a restaurant and a bar.

Amenities at The Holiday Inn Amarillo West Medical Center by IHG

Business facilities

Golf course (within 2 mi)

Map of Amarillo, TX

city location on map

Nearby attractions

Palo Duro Canyon State Park

HODGETOWN Stadium

Palo Duro Creek Ranch

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

7.1Good

(210 Ratings)

"Location and the staff was very professional"

Verified guest

Don't miss out! Price and availability may change

$$$$

7.1 / 10.0

Good(210 Ratings)

Hotel in Amarillo, TX

3-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsFree WiFi/internet, Air conditioning, Bar and more

Map of Amarillo, TX

city location on map

Nearby attractions

Palo Duro Canyon State Park

HODGETOWN Stadium

Palo Duro Creek Ranch

Available Rooms

About this hotel

Located 5.3 miles from Austin Park, The Holiday Inn Amarillo West Medical Center by IHG offers 3-star accommodations in Amarillo and features a shared lounge, a restaurant and a bar.

Amenities

Business facilities

Golf course (within 2 mi)

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

7.1 / 10.0

Good(210 Ratings)

100% verified reviews

10.0 / 10.0

It was nice and we felt very safe

Location and the staff was very professional

2.0 / 10.0

In general it is the worst IHG hotel I’ve ever seen and when I called to switch to another hotel, the Indian call servic

I liked the General Manager. She was nice even though the hotel was terrible.

Well let’s see. The bar is closed(no staff). The pool is closed. The rooms have rust in the tubs, and the first room I was in the bed smelled like cheap men’s cologne. The breakfast is pay only. The restaurant is closed. The movie theater across the lot is boarded up.

9.0 / 10.0

I had a nice bed to rest after a looong drive

Checking in was smooth and fast

It was all good

1.0 / 10.0

Do not stay there

Run down amenities

6.0 / 10.0

Amenities good pet charge ridiculous.

The staff and accommodations were great as expected.

It cost $75 for a pet to stay no matter the length. We stayed one night and had to pay the $75. This is an extremely high amount. Most places charge 20 to 35 dollars.

1.0 / 10.0

Never again!! Awful experience

Had to wait in line 20 minutes to get checked in by a very overwhelmed woman. It was VERY busy and the poor girl was working alone and definitely needed more help. We left to get dinner after our 6 hr drive there and upon returning to the hotel we discovered that the elevator had stopped working and were informed the stairs were inaccessible (how is that legal?? What if there was an emergency in stairwell??) We were stuck waiting in the lobby with about 30 other guests for over an hour until another guest figured out how to get in the stairwell and we could get back into our room with out cold food. Horrible experience. Also the pool was down.

1.0 / 10.0

Greed

We arrived to find the pool was out of service and we would not have booked had we known. They refused to refund, booking.com also has refused to issue a refund and we had to pay for a room elsewhere. I guess customers do not matter.

Send us a refund

7.0 / 10.0

in general good hotel except for the cleaning routine bypassed

Facilities and location

room cleaning was not performed

6.0 / 10.0

Probably would not stay again or would check bathroom before checking in

It was comfy and found a cleaning issue and spoke with night staff and then spoke with the morning staff about the issue! She offered me a free breakfast but I don’t eat breakfast. She did take 10% off my bill but I felt if the issue I had with cleanliness what else didn’t get clean! It really disgusts me!

The room wasn’t properly cleaned

5.0 / 10.0

It was just ok for the price

Location was good. Was clean and nice.

Pool was closed and bed was hard

2.0 / 10.0

Horrible

Nothing

Handicap room: bathroom floor very slippery. Took 25 minutes to check in with only one person at the desk. Kitchen was down for some reason Bar closed because bar tender was a no-show! Breakfast: We walked in at 10:01 and the manager said in a firm voice “Breakfast closes at 10:00!” I explained my frustration and your manager said “BREAKFAST CLOSES AT TEN”! Good customer service, in my opinion, would have been “Hey come on in the buffet is still set up sorry for the inconveniences you have experienced.

6.0 / 10.0

Glass in bathroom door bad, light woke everyone in room. Need storage in bathroom for towels not on

Na

10.0 / 10.0

Excellent

Beds are comfortable i like theres a lot of pillows

Nothing

4.0 / 10.0

Outside of building was filthy garbage every where parking lot full of broken glass.

location

Sink did not drain, refrigerator not on.

9.0 / 10.0

A place to sleep over on a long driving trip

Location and friendly staff

Bathroom and not enough towels

1.0 / 10.0

Disappointed with Holiday Inn and Booking.com

It was beautiful

First off, when I looked for a hotel I had the filter for having breakfast and an indoor pool. We did not get breakfast. Our room smelled of urine, front staff was mildly rude, wifi was terrible, had to get our own towels from the lobby (leaving 4 kids unattended in the mean time-my husband said I should have just let them drip all the way back to our room). The dove body wash, shampoo and conditioner were terrible and I absolutely love that brand! But something was off with it like it was watered down or lotion or something, it was just weird. And it was so much more pricey compared to other hotels, I was just told that holiday in was better. I will not be choosing holiday in or possibly booking.com because it was disappointing to see that I paid for a room (a more expensive room) and specifically asked for breakfast and not get it.

7.0 / 10.0

Value is good if you’re on a budget.

I like the price point

I didn’t like that a continental breakfast was included and the carpet in room felt sticky.

2.0 / 10.0

Unpleasant.

Location and “pet friendly”

$75 pet free and if you think that’s a lot you can’t really cancel because there is no refund for your stay. Sour desk clerk that didn’t show up until there were 4 people waiting and she looked annoyed. Clock/sound machine in room was from the iPod era. Bar not open because bartender fired. Refrigerator in room didn’t work. Overall unpleasant experience. Won’t be back.

5.0 / 10.0

Room was ok, but staff was not

Booked this hotel to be able to use the indoor pool.

Indoor pool was closed an hour early. Was told that the reason was because it was raining. Front desk staff were unfriendly. I had to go to each floor to find a luggage cart.

8.0 / 10.0

Wonderful

Everything

Reserved a king bed but was put in a queen (2) and when questioned was told it was all they had but I reserved a king so there should have been a king available but other than that it was great

8.0 / 10.0

Great stay, worth the money!

The gentleman at breakfast was outstanding!

Some furniture was very worn

9.0 / 10.0

Great place to stay needing just a small check up.

Nice hotel. Clean, spacious, friendly staff.

It could use a maintenance check. Cracked grout in bathroom. Toilet ran constantly unless you jiggled the handle a lot.

8.0 / 10.0

Very comfortable and fast & pleasant check-in.

Great!

Elevator was OOO.

7.0 / 10.0

Great Value for Money

Liked the breakfast and elevator access

Cleanliness in common areas could be bettwe

10.0 / 10.0

Repeat stay because of quality!

Staff, breakfast buffet, room.

6.0 / 10.0

Pleasant

Good front staff

Didn’t have a remote in the room and it was way too hot when we first got the room

8.0 / 10.0

Very good

I didn't get the type of room I had reserved. Deems they acknowledged the type of room I reserved ,just decided not to follow through with it . It would have been different if I had prior knowledge instead when I walk through the door .

1.0 / 10.0

Bad

Hotel is nice

Employees stealing my mother's medications from her bag she accidentally left in the lobby is unacceptable

7.0 / 10.0

Beds were comfortable the ac was good.

The lobby which makes the first impression.

Breakfast could be better.

5.0 / 10.0

Passable

Staff was unfriendly and rude. Charged me when they said they weren’t going to. Hotel was dirty. There were dirty handprints on the wall in our room.

7.0 / 10.0

Good

The location is great with so much nearby, the room we got to house all 5 of us was huge, so it was a nice change of scenery from being in the car for 12 hours together.

The staff when we checked in were nice but needed trained just a little bit more. I'm assuming they were new, due to asking a question and they have to find someone else for the answer.

1.0 / 10.0

worst holiday inn ever. don’t stay here

Tesla chargers

it was dirty, dark, didn’t feel safe, and would never stay here again.

4.0 / 10.0

Disappointing

Staff was nice an I liked the products that were left

To noisy downstairs, way to many people The shower needed to be cleaned more an we can hear the people next to us the covers had a weird smell also. Got the executive king suite an I feel like I paid more for really just the kuerig other than that nothing special at all you could hear everything walls are thin😶

6.0 / 10.0

Pleasant

We were able to get another room since the first room was smells horrible. The helpers at breakfast area was so nice and helpful.

During check in, the lady said we don’t have booking. She said maybe its on holiday inn express. Then my husband said he was pretty sure we’re in the right hotel. Then I showed to her the booking reservation. Then she finally got it. But it took a while because she said that someone could have given our room to other guest. We had a looong day and the wait was unpleasant. Then the room she gave was smells so bad. So I came down and give us another room. It’s better but I wouldn’t want to stay in this hotel.

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at The Holiday Inn Amarillo West Medical Center by IHG. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is The Holiday Inn Amarillo West Medical Center by IHG pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at The Holiday Inn Amarillo West Medical Center by IHG?

We found 2 amenities for this rental. This includes business facilities, and golf course (within 2 mi).

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