Best Western Moreno Hotel & Suites





7.5Good
(556 Ratings)
"Everything"
Verified guestDon't miss out! Price and availability may change
3-Star Hotel
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning, Pool and more
This Moreno Valley hotel features an outdoor pool and hot tub. A daily free hot breakfast is provided to guests. March Air Force Base is a 15 minute drive from this hotel.
Business facilities
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Booking feeNo booking fees, easy credit card payments.
Service feeThis helps Booking.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support is handled by our partner Booking.com
$$$$
7.5Good
(556 Ratings)
"Everything"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
5.0 / 10.0
I always like how the staff is friendly.
Didn’t like the room heater didn’t work
7.0 / 10.0
The one lady on breakfast was very nice and helpful.
The beds were so small. And the bathroom was in rough condition.
10.0 / 10.0
Everything
I paid almost $80 in taxes for a week stay
1.0 / 10.0
Location
They only want a bank card from big banks
5.0 / 10.0
It was close to my location
I had to wait 35 minutes for a room .The clerk said there was no rooms ready so I had to wait .
7.0 / 10.0
Rooms and bathing facilities need to be updated.
Took to long for hot water.
10.0 / 10.0
Ms. Rosie the lady in the kitchen was amazing
6.0 / 10.0
Location. Ease of location. Clean. Spacious.
Bed really lumpy and uncomfortable.
9.0 / 10.0
Location
Some of the cleaning staff
4.0 / 10.0
It’s outdated and smells very interesting in a bad way.
The staff is very snobby. Except for the gentlemen rat night. He was really nice. The female staff answering the phone are rude and snobby.
10.0 / 10.0
Room was very spacious and clean
Parking was first come first serve in my opinion it should be one spot per room many people had to park on the street. Breakfast was ok not many options. Our bathroom got clogged and when we called front desk they told us to go tell them about it downstairs so they could give us a plunger and do it ourselves lol
5.0 / 10.0
spacious room
Balcony
helpful reception staff
Rosa the person responsible for breakfast
no furniture for balcony
room in need of updating. Sofa uncomfortable, light bulb not working, fridge was freezing all drinks regardless of setting on temperature dial. floor lifting in bedroom area
plastic cutlery and paper plates for breakfast and understaffing at breakfast time. Had to wait on numerous occasions for hot breakfast items.
5.0 / 10.0
Breakfast, parking
No hot water , TV not working , had to changed room but TV was also not working
7.0 / 10.0
Easy parking. Good sized room with comfortable bed. Nice towels.
Good breakfast.
Staff could have been more helpful. Putting a guest, who is on the phone with a problem, on hold during the conversation while you speak to another guest, is rude. Leaving to go home while in the middle of dealing with a guest complaint is unbelievable.
Yes, our problem was resolved, but it should not have taken almost 40 minutes to get the job done.
1.0 / 10.0
This being my third stay and the other times it was horrible sounds all nights and the police coming this time I was a quiet stay
My room was infested with roaches of all sizes and spiders I was but twice and then like mentioned before I’ve stayed here before with my mom she wears make up and I occasionally wear it I never had a problem before this time of staying but I was told it’s a charging fee for washing your face and it goin on the towel
4.0 / 10.0
I liked the room it was comfortable
Shower was very small 1 person fits only and its a tight squeeze. And the parking available is only 10 spots max so its pointless to give parking passes because at the end of the day when you have no where to park your paying guest they will tell you parking is not guaranteed and tell you you can park across the street at the metro parking. Disappointment because I did not rest knowing I had to park somewhere I had no intention to leave my vehicle
7.0 / 10.0
It was within walking distance of many places to eat. The furnishings were modern and comfortable.
It was very close to the freeway and there was a lot of road noise. The breakfast was very average nothing special.
10.0 / 10.0
Very nice
Nothing
7.0 / 10.0
Breakfast
I had issues with Mike. He worked front desk the day i checked in. Was rude!! Especially in the evening of the first night, there!!
Ice maker wasn't working. I went to the front regarding ice maker. Mike met me at the ice maker. Very rudely told me it was not working. I was still talking to him. He walked away from me while I was talking to him.
Went back to the front desk.
He told me if I needed ice.
I would have to go purchase ice.
I was out there for death in my family. So, I was an emotional and physical wreck. His behavior made me feel worse.
I was ready to check out and go elsewhere. I even mentioned that to him.
He could have cared less if I did.
The only reason I stayed. I didn't know where I could go at night to find another place.
Plus, I was worried about getting a refund.
Because of his treatment and rudeness, I will never stay there again.
I wish I could get a refund or credit from my recent stay there!!
6.0 / 10.0
Room with lounge
Breakfast
8.0 / 10.0
Staff was welcoming, and facility was clean.
They need to have an additional person at front desk, i waited for thirty minutes behind a party of 4, for check in.
10.0 / 10.0
The most American Motel I‘ve ever been to.
Cute western style.
10.0 / 10.0
Nice and clean
None
10.0 / 10.0
Friendly staff, clean property, good breakfast.
1.0 / 10.0
I searched booking pet friendly motels they popped up Best Western popped up I booked for two nights then I come to find out no pets allowed I spoke with the manager twice telling me that they were going to refund me my money in full they been giving me the runaround back and forth to tell me that they're waiting on booking we can wait on them I still haven't refunded me my money and then I called today and told me the manager was fired though when I spoke to so I have no idea what the hell's going on but booking and Best Western need to get it together and on top of that neither one of them accommodated me which I felt like I should have been accommodated because it was their mistake so now I'm out 235 in the top of that I still had a book another room somewhere else
I didn't like that you guys didn't refund me my money right away which I felt like should have been done I feel like I should have been accommodated
2.0 / 10.0
Stayed here for Father’s Day weekend and it was a terrible idea. Unfortunately the pool was filthy, daughter tried the hot tub instead and that was even more disgusting reeking of urine. I was not comfortable with her going inside. Also the breakfast was CLOSED the next morning. Don’t stay here apparently they have a “C” rating. We picked this hotel and paid extra for the breakfast and amenities. I feel ripped off! This location was the worst one yet.
1.0 / 10.0
I didn't like much about this location
I didn't like that they didn't tell me prior to checking in that they were not serving breakfast. When I asked for more towels, they didn't have any ?? And since we got in the pool, we needed extra towels... the jacuzzi water has a bad smell ?? And the room was a little dirty...
7.0 / 10.0
Everything
10.0 / 10.0
Scenery
Staff was very helpful & polite
5.0 / 10.0
breakfast was good but wasn’t stocked up
my room has a foul smell
5.0 / 10.0
The staff was really nice and accommodating. The room was clean and nice for the price.
Location of my actual room. I had a view of the freeway.
10.0 / 10.0
Good erea
I did
10.0 / 10.0
Beautiful property well kept up clean no issues with my service animal environment felt very welcomed
Nothing I didn’t like about it
9.0 / 10.0
Easy access to room. Walking distance to shopping and resturants/food
5.0 / 10.0
Room was clean, nice to see breakfast again.
Hot tub was lukewarm and jets did not work
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Best Western Moreno Hotel & Suites. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Best Western Moreno Hotel & Suites pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Best Western Moreno Hotel & Suites?
We found 1 amenities for this rental. This includes , and business facilities.
