Nestled in Silicon Valley, Sonesta Silicon Valley features an outdoor pool.
Amenities
Business facilities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Laundry services
Accessible Parking
Family friendly
Accessible by lift
Key access
Key card access
Fire alarm
Fire extinguisher
Cleaning products
Ratings and reviews
8.3 / 10.0
Excellent(504 Ratings)
100% verified reviews
8.0 / 10.0
Good
Location and facility in the room
Parking Fee was a surprise
10.0 / 10.0
Comfortable and quiet for a mini-vacay.
Great location!
N/A
10.0 / 10.0
Best place far
Everything was good and clean really like the place
6.0 / 10.0
fair
room was nice.
the table and chair were not very convenient for working on the laptop
the air condition dried the air too much
I did not like the fact that I heard the people in the room above me walking and jumping.
luckily for me they went to bed before I did
10.0 / 10.0
This is my second time staying here and its been wonderful both times. Staff is very friendly and on top of everything.
I like where the property is located, its very peaceful and easy to find parking.
6.0 / 10.0
The room is good - looks new. Renovated washroom are functional.
Breakfast start-time is good.
Room is not clean enough, special for untouched space. Saw dust. The elevators hallway is too dark at night.
7.0 / 10.0
Great value for the money.
The staff was very friendly. It was very clean and a great value.
There was a church service on site which seemed very weird for a hotel.
8.0 / 10.0
Quick and okay
Location
Restriction smelled like oil for some reason and the coffee maker did not work
1.0 / 10.0
Was looking forward to this property and I am disappointed by the new AI system at Booking.com that no longer allows you
I never saw the property other than to drive by to locate it on our way to our venue. A half mile away .
They had a fire that morning and only sent an email notification of change of reservation to another property farther away . New ( sister ) hotel did not have the same mobility accessible room available and were sold out of the same room. I talked to them several times attempting to find a suitable room. We had to drive home.I had received no text or a phone call regarding the fire. I disputed it the next day to get a refund which was paid in full from booking.com and they have ignored my formal written request via the website. I'm still waiting for a response on a response/ refund and I'd spend two days.
3.0 / 10.0
Pure cookie cut and 0 personalit
y
8.0 / 10.0
Good place to stay
Very clean and helpful. The restaurant staff was very nice.
They didn’t have a suite that met our needs
7.0 / 10.0
Nice * comfortable
Good location. Very clean and comfortable.
Room was not ready to check in until 4:45.
5.0 / 10.0
It was okay. It’s not a hotel I would vacation at
It was a nice lobby and the breakfast was really nice.
There wasn’t a cleaning service between days so there was no refresher. We had to ask the front desk a lot for some extra tea or coffee.
8.0 / 10.0
Good place to stay. Missing included breakfast. You need a car to move around.
Big room, nice accomodation. The apple pie at Manzanita was particularly good. Staff was very kind, shoutout to the bartender!
For the price I would've expected incuded breakfast. Maybe bad timing, but my blankets were never replaced.
1.0 / 10.0
A Nightmare Stay: Theft, Denial, and Utter Disregard
I am writing this review with profound disappointment, anger, and a deep sense of betrayal. Our recent stay at the Sonesta was a horrifying experience culminating in theft and a complete lack of accountability from the hotel management.
Let me preface this by acknowledging our initial mistake: we utilized the in-room safe for our valuables and, upon checking out, left the items behind. We realized our mistake within 12 hours and immediately contacted the reception. They confirmed that the room was clean and vacant, with no notes about the safe. Upon their suggestion to check the safe in person, we arrived at midnight and found an open and empty safe.
What followed was an absolute disgrace. Hotel management confirmed the next morning that the safe was indeed locked upon check out, and housekeeping/engineering was tasked with opening and retrieving the items. We were never notified about the locked safe, and neither was reception. After hours of anxious waiting, the hotel notified us that nothing was found in the locked safe.
When we reported the theft to the staff, we were met with indifference and outright denial. Instead of empathy or a genuine attempt to investigate, we were subjected to dismissive remarks and a blatant refusal to take any responsibility.
This isn't just about monetary loss; it's about the violation of trust and the appalling customer service. A police officer arrived at the hotel and took our case seriously, interviewing the 2 people who had access to the locked safe. The officer thought it was suspicious and will proceed with a felony investigation, yet the hotel still refuses to acknowledge the issue. Victoria, the Director of Rooms, was particularly dismissive and refused to meet us.
This hotel is poorly managed and fosters an environment where guests' property is vulnerable and staff are unaccountable.
10.0 / 10.0
Will come back
I love this hotel, staff is welcoming and hotel is always clean.
10.0 / 10.0
Definitely Will book the same hotel when again in santa clara
The quality and cleanliness you get for the value of money is great, I have tried several hotels in santa clara, and so far this the best for me, great price for a great hotel
Nothing
2.0 / 10.0
It was okay, minus the incident.
The room itself was nice, very clean. The housekeeping staff is very attentive.
The front desk woman informed me it was included in the room rate, and she provided me with the breakfast times. The next morning, the kitchen staff or whoever runs the breakfast was very rude, and profiled me and my friend because we were wearing gym clothes. She very rudely handled the situation, and when I went back to talk to the same front desk woman, she had "never said that". My friend and I left because we were not going to pay $29 each for breakfast when we could find an outside cafe. When I got back to my hotel room, my friend told me the kitchen staff and another guest started talking badly about what I was wearing. I was wearing running shorts and T-shirt. While the hotel itself was nice, I will not stay here again or recommend.
6.0 / 10.0
average or below average considering the price
the bed was nice and comfortable, room was clean and the parking was very accessible, although not free
the woman at the front desk was on the phone for like 10 minutes while i was standing there waiting to get checked in which she did apologize for but still not exactly ideal, once she attended me she processed to ask if i had someone over the age of 21 with me even though i called in advance and i was told anyone over 18 could check in so that was unnecessary which made me feel uncomfortable, then she proceeded to charge me a 150$ fee and i had paid for the room in advanced so i was just simply curious to what i was paying another 150$ for and she gave me a dirty look and spoke with an attitude as if my question was an inconvenience so that was rude and then the room didn't have a microwave which i thought was pretty standard in any hotel room especially considering the price, there is a microwave for every floor but not one in each room which was a small inconvenience
7.0 / 10.0
well is nice hotel but as you can see what happen.
is nice and clean.
i didn’t like is they charge me more for the check in early they told me it was $65 but the lady charge me for $75 by that time and i didn’t like that they charge for parking fee too so is not nice for being here, and once i check in the room and look i found out they have the dog flea inside the room when i saw the dog flea is on the bed and i keep looking for it just to kill the dog flea but it’s gone and when i come back again still not find it at the bed and me and my bf was sleeping but i am the one who got bite the dog flea. As you can see the picture below. And this hotel is dog friendly but they don’t know that dog can carry a dog flea and i feel bad for the people who sleep on this hotel.
5.0 / 10.0
Hotel itself is great, security for the parking lot was extremely poor considering it is paid parkin
Everything except for the parking
My license plate was stolen while parked in the hotel parking lot with my car in view from the hotel front desk- just steps away from the hotel entrance. Hotel was unaware until I reported it and they reviewed security camera footage to see that someone had pulled up to my car and stole the license plate.
8.0 / 10.0
I will still come back.
Clean property. Requests were granted.
The front desk staff is not very friendly and not smiling at all! Our first night wasn’t comfortable because there was a party next door and guests were too loud until past midnight.
6.0 / 10.0
Let down by a poor receptionist
Not much to be honest other than the location
The whole stay was spoiled from the onset due to the receptionist.
7.0 / 10.0
Great stay clean rooms and good staff
Very clean and private. They upgraded my room for free, no extra charge.
It was very expensive. Didn't get to use to pool, but I will next stay
8.0 / 10.0
Very good
Room didn't fit to the desription
9.0 / 10.0
Superb
I requested housekeeping, but it wasn't done. I had to ask a second time before my room was cleaned.
10.0 / 10.0
Love the pool!
It was spotless and we loved the pool! Came down here to see Taylor Swift and this was a the perfect home base! Great restaurant too!
It was all great!
10.0 / 10.0
Exceptional
I was greeted with a smile from Sara as I approached the front desk. I told her about my not so good experience with my room at the other Sonesta Hotel in Milpitas. Sara immediately apologized and told me to please let them know if I have any issues. I loved this property and the environment. It's very convenient, just off the freeway exit.
There is no microwave in the room. Going to the hallway near the ice cooler to use the microwave sliding off the table, it's not cool at all .
8.0 / 10.0
All together it was very relaxing.
Quiet area and friendly staff. Nice decor! Lovely pool and other facilities that I didn't have time to use.
Carpets in hallway need to be cleaned. Door to bathroom opens awkwardly blocking entry. Should be told ahead of time about the $75(!) fee for dog and fee for breakfast (probably most important).
10.0 / 10.0
Clean room, comfy bed. Staff was very friendly.
Super clean
10.0 / 10.0
Exceptional
i liked the view of the pool. bed was comfy. breakfast was great.
10.0 / 10.0
great
The pool was great. Check in and check out were easy. The room was clean. We no issues
The restaurant was not open when it said it would be so we had to door dash Mc donalds.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Sonesta Silicon Valley. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Sonesta Silicon Valley. Enjoy the water!
Is Sonesta Silicon Valley pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Sonesta Silicon Valley?
We found 23 amenities for this rental. This includes business facilities, free wifi/internet, free parking, air conditioning, and pool.
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