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La Concha Key West, Autograph Collection

Top rated by guests

Property building

Property building

Lobby or reception

Library

Swimming pool

8.2Excellent

(90 Ratings)

"The lobby was beautiful, the bar in the lobby was nice, the location was great and the staff was friendly."

Verified guest

Don't miss out! Price and availability may change

8.2 / 10.0

Excellent(90 Ratings)

Resort in Key West, FL

4-Star Resort

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this resort

Located along Duval Street in Old Town Key West, Florida, this historic hotel offers modern amenities such as free wireless high-speed internet access and an on-site restaurant.

Amenities at La Concha Key West, Autograph Collection

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

TV

Wheelchair accessible

Gym or Fitness Center

Family friendly

Map of Key West, FL

city location on map

Nearby attractions

The Key West Butterfly and Nature Conservatory

Southernmost Point of the Continental U.S.A.

The Hemingway Home and Museum

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Top rated by guests

8.2Excellent

(90 Ratings)

"The lobby was beautiful, the bar in the lobby was nice, the location was great and the staff was friendly."

Verified guest

Don't miss out! Price and availability may change

$$$$

8.2 / 10.0

Excellent(90 Ratings)

Resort in Key West, FL

4-Star Resort

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Key West, FL

city location on map

Nearby attractions

The Key West Butterfly and Nature Conservatory

Southernmost Point of the Continental U.S.A.

The Hemingway Home and Museum

Available Rooms

About this resort

Located along Duval Street in Old Town Key West, Florida, this historic hotel offers modern amenities such as free wireless high-speed internet access and an on-site restaurant.

Amenities

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

TV

Wheelchair accessible

Gym or Fitness Center

Family friendly

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

8.2 / 10.0

Excellent(90 Ratings)

100% verified reviews

8.0 / 10.0

Very expensive for what it was.

Location - can't be beat. Heart of Old Key West.

Inconsistent service at the desk - some were good, and a couple of them I was surprised they had a job at Marriott.

8.0 / 10.0

Would recommend

The location is good

All good

4.0 / 10.0

Location is good

Location

Well, when we got there the room we first got was not handicap accessible. We did book on Booking.com and requested a handicap room six months in advance of our stay. My husband‘s mobility scooter wouldn’t fit through the doorway (317)so we went back downstairs. They assigned us to another room, 345 but we got up there with our luggage cart, which I was pushing and realized that we had to go down to the second floor to get on that elevator to go up to that room, but his mobility scooter would not fit in the elevator to get to that room. We finally got to check in and got to our room after five. The manager was nice and got us into a handicap accessible room 229. - the remodel looks beautiful but… The toilet was clogged two days in a row. The bed was hard and uncomfortable ( everyone in our group agreed -we had six different rooms booked 11 of us total and Everyone complained about the beds to each other )the showers had cold water unless I took a shower at 2 o’clock in the morning then there was hot water. The breakfast downstairs at the restaurant was just OK.

8.0 / 10.0

Had a great time

Location and staff

Elevator not working properly and hotel fees

9.0 / 10.0

Beautiful, historic, and great location

Perfect location Excellent food Gorgeous common areas Friendly staff

Bathroom: -grungy/moldy shower with very slippery tiles and no mat -no sink stopper, only open drain Bed: -feather pillows only ( think allergies!) Unreliable housekeeping

9.0 / 10.0

Lovely and amazing

The hotel was beautiful! Lobby, bar and restaurant were perfect. Food was delicious! Rooms were spacious.

Even though everything was perfect and the rooms were spacious the floors in the rooms were very dirty. Since it is tile and not rug they were very very dirty! We could not walk barefoot or our feet would be black.

6.0 / 10.0

We'd stay here again, but it was not a flawless stay.

The cleanliness of the rooms and the facility were outstanding. The effort and friendliness of the staff was also outstanding.

The TV channel selection omitted two of the major networks, making watching prime time sports an issue. The bar was completely out of Chardonnay and Sauvignon blanc from Friday night on (two big selling wines, how do you run out for multiple days?) And the housekeeping staff would pick up towels, but then not leave the same number of new ones (multiple days). Also didn't regularly restock the in room coffee.

10.0 / 10.0

Highly recommend.

The lobby was beautiful, the bar in the lobby was nice, the location was great and the staff was friendly.

Nothing

8.0 / 10.0

Great ending to our Honeymoon in the Florida Keys

Great location — right on Duval Street in the middle of the action. We loved being able to walk out the door and have restaurants, bars, shops, and attractions all within steps.

The rooms are a bit on the smaller side, though clean and comfortable. We didn't really have a spot to put our suitcases/clothes for the 3 days that we were there.

7.0 / 10.0

No EV charger!

Location is good

They claimed they have an EV charger, but they don’t . There is only one 110 outlet near car park and they called this charger.

10.0 / 10.0

Awesome

Location is great and close to shops and restaurants. Staff was wonderful.

10.0 / 10.0

Great place, close to everything. Friendly staff all day and night.

The location is perfect. Easy to walk anywhere around Duvall St.

$35.00 a night for parking was a disappointment after spending $400 a night for a room.

10.0 / 10.0

Perfectly located on Duval Street with parking, great Cuban-style facilities, and spotless rooms.

Amazing location right on Duval Street, close to all attractions! The parking lot was super convenient, and the facilities, including the Cuban tropical-style restaurant and bar, were great. The room was spotless and in excellent condition, both in the bedroom and bathroom.

10.0 / 10.0

Very nice staff

Very nice remodel

10.0 / 10.0

Fantastic location

The location of the hotel is perfect for exploring key west. We stayed in 2023 when the hotel was ongoing refurbishment and it has been complete to a great standard. The parking at the hotel is also very convenient

Nothing really. The lifts haven’t been modernised which would be an improvement but they were all in full working order and that is the main thing

10.0 / 10.0

Thanks again

I’m very happy

I’m very happy

10.0 / 10.0

Very fun and relaxing. Great time !

Nice property.

8.0 / 10.0

Great location and lovely hotel

Location, decor, clean and friendly welcome from staff on arrival (Scotty)

Difficulty parking on arrival Long wait at the bar for service

9.0 / 10.0

This was our honeymoon and we enjoyed it so much we didn’t want to leave. We will definitely stay here against

It was in a great location and the staff were awesome.

I enjoyed all things about the property.

1.0 / 10.0

Too many problems with inefficiency. Aggravating time. Was our 46th Anniversary got nothing. Go som

Location in middle of Duvall, most staff nice. Housekeeping terrible. Room never cleaned, had to ask every day. Nates in shower constantly. Never cleaned bath floor or vacuum rugs. Door card didn't work for 1 hr one day. Lots of Cuban food in restaurant pricey food & room. Decor in room nice & lobby bar nicely decorated.

Better housekeeping staff. Went to small pool on a Sunday after all day boat trip at 5:30pm & found pool bar area closed, no food. Inconvenience to guests. Market store is not included in daily $30.00 credit why since food & beverage are products sold?

8.0 / 10.0

Prefect and relaxing

Location was awesome and it was very clean.. Staff super helpful

Pool area was small.. Not enough seating

8.0 / 10.0

Right in the heart of Key west.

The location for this hotel is worth it. Only 1 block from Margaritaville Cafe and gift shop. It is right in the heart of Duval street with plenty of restaurants and shopping around. The sight seeing trolley stops right in front of the hotel is a surprising plus.

It is a bit pricey, but worth it for the location for us.

10.0 / 10.0

Great

Great

Great

1.0 / 10.0

Our family took my brother that doesn’t have long left and he got hurt inside the hotel and they didn’t give two shits

Location

Management is horrible

10.0 / 10.0

Amazing stay, looking forward to stay there very soon again :)

Staff, room, breakfast menu, free bicycles to use, convenience store, free morning coffee, bar, amazing margaritas, location.

7.0 / 10.0

Not sure if I would stay here again. Maybe it will be better after renovations are complete.

Location.

Pool wasn’t open. Had to go off site for pool. No towel bars in the bathroom, also no toilet paper holder. Toilet paper sat wherever there was room. No ice machines on any of the floors. Had to go to lobby for a cup of ice at the market in the lobby. Elevator under construction during half of our stay. Had to go up 2 floors, walk to other side of building and use second elevator to 4th floor. Had to find out this information from Spanish speaking only housekeeping employees, front desk staff neglected to tell us how to get to room. Paid for on site destination fees (parking) through booking.com but was charged again for parking at checkout.

5.0 / 10.0

No comment

The service was fine. The people were polite Overall, the hotel was clean constantly.

First of all when I booked this, it wasn’t stated that it was under construction. There was only one elevator working, and if you wanted to get closer to where you wanted to be, you had to go across to get the other elevator get off on 2 to go across to grab the other elevator, which was an inconvenience . we were on the fourth floor, and we had to walk all the way to the other end not a big deal about a few stairs, but it was an inconvenience. His voucher for breakfast was questioned, and when they concluded the situation on the first day . on the second day, I’ll check out the lady told him that he can get something from the gift shop with the 30 Dollar credit we had, well guess what ? Come to find out that we can’t use it. It was only for food after he was told he can use it in the small little gift shop. And that was on our way out the door. He just gave up and left.

2.0 / 10.0

Stay away from this hotel. It is NOT worth its 4 stars. Poorly managed and overpriced.

On-site parking available. Good location.

Receptionists: unfriendly at check-in, incompetent. Wifi: not available at all and not resolved during our 3-day stay. Receptionists had no idea either. Rooms: dirty sheets, ants. Small size. Lobby: under construction, no prior warning was given. No information or discount was offered. Service / waiters: slow and rather unfriendly. Management: did not react at all to our complaints.

5.0 / 10.0

Very nice hotel, location good just with hot a/c not working should have been some kind of compensation.

Nice clean location

Air conditioner was not working properly. Too HOT

8.0 / 10.0

Not really a value for money property

Location was great

Not so great breakfast

7.0 / 10.0

Great location, but initial reception was very lacking - will look elsewhere next time.

Location

It was under renovation and there was no mention of this on the website. If you were an early riser it really didn’t affect you as much, but the hammering began around 9 a.m. and was very disruptive. Arrived around 6 pm to check in and the initial impression of the staff was they didn’t want to help you. There reception desk is divided and the first line we got into the receptionist keep sending everyone to the other side when there was only 1 group of people in line. And the manner they spoke to everyone was disrespectful. Really began questioning how my stay was going to be.

6.0 / 10.0

We wouldn't have picked this hotel if we would've know about the renovations!

The staff was great.

There was a ton of renovations going on, coffee shop was closed, and when we went to the 4pm Mojito tasting the bartender told use we were too late and missed it, got to the bar at 4:03 p.m.

4.0 / 10.0

Location was great but not a good value for the high price.

Location and staff

We have a huge list of complaints about the property, including the fact we were never advised there was construction, and as a result, and it was noisy. there was no gym/fitness center. And We also had many room issues including broken,showerhead, broken windows shade slats, and drape sliders broken as well. We left early due to these problems and others and despite the fact there was no resolution we still had to pay a penalty.

8.0 / 10.0

The night manager McKinley deserves an A+ in customer service. She went above and beyond to address our concerns and mad

Great location! Easy walk to activities, food, shopping, entertainment etc.

Construction going on in hotel, fire alarm went off twice during our stay, had to beg staff for wash cloths

3.0 / 10.0

I feel ripped off.

Location

Check in clerk was very nasty, s rude and acted like she hated her job. I booked with booking.com and was supposed to have breakfast included and I was charge all three days for breakfast. And 30 dollars a person. Are they crazy. 30 for breakfast and not good brreakfast. Cold eggs, soggy bacon and hard french toast. The hotel was under construction and was a mess.

7.0 / 10.0

Good

Location

I didn’t know it was under reconstruction

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