Luxury Apartment Peak District

The interior was clean, spacious, well equipped and tastefully decorated. The views from the rear windows were impressive.

The 'check-in' process was incredibly complicated and over the top. The occupant in the apartment directly below kept banging on their ceiling (our floor) and shouting - couldn't tell what they were shouting but they were clearly unhappy and angry. We had no music or TV on at the time so we weren't quite sure what their problem was, we guessed it was just us walking about that was annoying them - kind of spoilt the stay somewhat. The floorboards in the main hallway do sound loose and creaky tbf. Also, the exterior of the property looks a bit run down and the location is a fair old climb up from the main river area.

It is really spacious and comfy beds, has own charm and character.

Some bits were worned down - like broken curtain system or draw of a fridge. But nothing that would impact the stay :) What I really didnt like - the booking system required excess of data - like upload id picture and even take 3 picks of face and upload it online!

Nice and roomy, easy layout and worked for us. Lovely views.

Communication, no contact when I called. Didn’t reply to text either. The verification was long winded and very hard when out exploring and without good internet connection. Front door handle was broken, no light working in the stairs. Lots of cobwebs and there was a smell of smoke.

The views

Blinds in kitchen didn’t work. Front door the the main house (not apartment that was fine) had the lock broken off, not secure. 2 x light bulb in the kitchen broke, lock on the bath room door not working

We paid £789 for a 4 night stay from 26/05/25. Our group included myself and husband, mother-in-law, and our two sons, aged 5 and 8. Shortly after checking in, we experienced alarming behaviour from the downstairs neighbour. Without any provocation, they began banging violently on the ceiling and shouting aggressively. It happened again soon after, becoming clear their behaviour was directed at us. This was followed by extremely loud rave music, with audible explicit language, which continued for the remainder of our time at the property. We felt unsafe and worried, and our two young children were frightened and in tears. I immediately contacted the owner, David, to report our concerns. In his response, he acknowledged the issue, stating, “I am aware of past concerns and I’m actively working on a long-term resolution.” Indicating that he was already aware of serious and ongoing disturbances at the property. Given the continued aggression from the neighbour, and the distress caused to our children, we felt unable to stay. We made the difficult decision to leave—before even unpacking—urgently booking a hotel nearby so our children could go to sleep. We felt too tired to make the long journey home that same night. There are several reviews (dated 22/10/24, 20/08/24, 14/05/25, and most recently 07/05/25) on here reporting identical experiences: loud rave music, frightening and upsetting behaviour, banging doors, neighbour intimidation, and reference to an unresolved ongoing feud. It is unacceptable that this property continues to be listed without disclosure of these known issues. Families should not be subjected to unsafe/hostile environments. Had this information been available, we would not have booked this property. We are still attempting to resolve this matter amicably with the owner, David (Jabbar Ahmed of HTS Property Holdings Ltd), having requested a full refund.

Nothing waiting on a refund . Very bad experience

We had a terrible time with the residence that lived below caused criminal damage and upset to me and my family. I have been spending over five weeks trying to contact the Host and the owner of the property to claim my refund. The police were involved the whole situation is very stressful. Do not stay here.

I loved that before we had even landed our host David messaged to check we were all ok and went over key safe codes etc , also checked in with us as we left , we felt he was around should we have any problems . This property is beautiful, real attention to detail inside, kitchen had the little bits that were appreciated, coffee, tea , sugar, washing up liquid and cloths, a lovely homely feel, and the view from the lounge and master bedroom make this property worth a visit …. Lastly the TV is huge , we were able to log into our Disney account and watch a film in the evening. We were able to park outside the property on the street

We weren’t sure if we were in the right place , the entrance door is being renovated and the stairs leading up to the apartment door , were just concrete , do not let this put you off, you turn the corner to a beautiful stained glass front door , and ornate tree full of little white birds my daughter loved

Location was fab with great views of Matlock. The flat was decorated really nicely with everything being very clean and well stocked.

The shower head was broken and the shower did not drain making the overall shower experience quite difficult. A few blinds and lights did not work.

It was spacious

Access was difficult with two coded doors and no lights.Kitchen just had the essentials. The other resident in the ground floor apartment was very unpleasant

Location and the apartment is lovely

The neighbour below played rave music very late waking our young children. They were slamming doors and scaring them. We ended up booking somewhere in another town for the rest of our break. We were offered a refund for the night we didn't stay but it took over 3 weeks since we checked out to receive it and also our £150 deposit back. We kept getting told it would be paid soon but it required daily communication to get an answer. The goalpost shifted from 7-14 days, to within the next 48 hours, to then hearing nothing. Only once I stated I would report to trading standards and take the management company to small claims court did I receive the money a few hours later.

Large 3 br fully renovated apartment with lovely views and easy walk to town We enjoyed staying here very much ,it has everything you need and excellent value for money...great for families with all that space.. The district has many worthwhile places to visit. The hosts are friendly and available . Thoroughly recommended

Nothing..it's great Be careful if you are driving in Matlock..The local drivers go fast and the roads are narrow..

Space, facilities and views

Nothing

Lokalizacja, przestrzenne mieszkanie , widoki

Z zewnątrz budynek wyglądał odrzucająco, klatka schodowa nieprzyjazna, czystość na minus