Phoenix Court Hotel

Lovely hotel with private parking which was key for us during our trip. We had a spacious room which was clean and comfortable and Shelly was very friendly and accommodating. Loved the little extras in the communal kitchen area and we thoroughly enjoyed our stay here.

The most comfortable room we’ve had for a long time! Bed, pillows and bedding were lovely! Car parking, honesty bar and such a warm welcome!

Nothing!

Good location Friendly & helpful staff Parking available a bonus in Scarborough. Although had to vacate room at 10.30, could leave car in car park until 2pm

Being on the top floor

Great location and if you are lucky you will get a panoramic sea view from a large room. There is a comfortable lounge on the ground floor with a bar where you pay cash into a box for refrigerated alcohol or soft drinks. Bottled water is free. WIFI & TV reception was excellent. The staff were friendly. The room was clean, as were the bed linen & towels. Tea & Coffee plus Border's biscuits were provided in the room. The beds were comfortable.

Phoenix Court room 20 Room 20 - Avoid if possible!! It's a Small Attic room, 4 floors up, (no lift). so if you are not fit you will struggle! Inside, there is one roof angled window overlooking the rooves of buildings at the back of the hotel. That window opens 6 inches so there is no airflow (it was 32 degree heat). Thank god I brought a fan as the hotel doesn't provide one: "People steal them". The decor is dated and needs a refurb, there are no plug sockets by the bedside cabinets and one of the two by the kettle is broken, there is also a leak in the bathroom from the shower tray.and no handle on the door. When I asked for another room I was told there were no others and the reason I was allocated that one was because it was the cheapest on Booking.com. I booked it four months prior and it was the ONLY room offered to me. If it was accurately described or pictured, we have would have gone elsewhere. It was cleverly described with minimal information and cost £80 a night without Breakfast! So be careful before you commit to booking.