Mermaid, Ipswich by Marston's Inns

On arrival at 10pm with a toddler in tow & having driven 7 hrs we were told on check in that someone else had checked in as us, I was baffled but was told by the staff member that he showed the guest the computer screen and he pointed to our booking so was given the room.i was so distressed that someone now had all my private details, the staff member then went to move guest to another room and clean the room that was meant for us, this took an hour from start to finish we then get to our room & the second bed had not been made up so staff member had to come back to do it, he was in and out the room 5 times as kept forgetting the correct sheets etc, we finally was able to get the toddler sorted at 11.35pm when he finally completed the bed making. Breakfast was dire no choice of bread, the scrambled egg was swimming in grease and the dinner (carvery) that next evening was equally as bad. The bathroom smelt the plug must have not drained as it was awful. I wanted to love this hotel as it’s so easy for us but sadly it was riddled with issues not ideal when you are staying to attend your father’s funeral. I did make a complaint to both hotels.com and the mermaid and was refunded just for one night strangely.

room was large and clean , very good brrakfast

Good friendly staff

This is not a hotel. It is a box with beds in it across a car park from a pub with no walkway. Woken when you are already in bed and told you are in the "wrong" room is not hospitality. The box of beds has a doorway indicating it is reception and outside there is a sign pointing at it saying it is the reception, but it is not the reception. I was only able to find the reception (in the pub), because there was a bloke standing outside smoking a cigarette who told me where to go. Getting an email inviting me to check out before I have even got into bed is not "helpful" and "efficient." It is telling me I am a piece of meat. I have asked you for a receipt for what I paid for accommodation but you will not give it to me for some reason. Where is my receipt, please?

Safe parking good location would definitely stay here again

Clean room very confortable could do with a second chair. Staff very helpful and nothing was to much trouble. Restaurant clean tidy then again staff very helpful. Very enjoyable stay would thoroughly recomend.

Excellent! Room spacious and clean the bed and pillows both comfortable. Quiet room over looking a river. Food was good staff friendly. I Would definitely stay at this hotel again.

Stay here every 6 weeks and it’s superb!