SureStay Plus Hotel by Best Western Auburn

We've stayed at this hotel numerous times over the years. Unfortunately, there has been a steady decline in the general upkeep, cleanliness and breakfast quality. The first room we entered had an bad odor so we requested a new room. The staff graciously switched us into a different room which smelled ok and appeared to be cleaner. After moving our stuff in, we noticed damage to the walls, door frames and even dried boogers on a wall. The bathroom tile and walls had been repaired but the quality of the repairs was lacking. Overall all grime in the wall cracks and around the tub was substandard. However, beds were clean and comfortable. The breakfast options in the morning were sub par. No ingredients on the small yogurt packages, no dates on the wrapped bagels, sandwiches, etc., eggs were grainy and watery and the breakfast sausage looked bleak. Thankfully there was a waffle making machine and some prepacked jelly containers. In my opinion, the lower price was a great value in the past but now it reflects the quality of the stay. There are better value options in town and unfortunately, we don't plan on booking a stay in the future.

Good

What an unexpected surprise! We were looking for a clean bed while traveling. What we found was a cool hotel that was built in the late 1800's (It is well maintained). Clean, and comfy. Staff was very personable. Cozy atmosphere. Easy access to I69, and just on the edge of town... yet tucked off the main strip far enough that is was quiet and peaceful. I will be staying here the next time I come through town.

I have stayed here for a November event every year the last three years, and I have never been disappointed. Convenient location, nostalgic look but modern amenities, consistently great staff. The room I got this year is in need of maybe some small maintenance, as the toilet handle was slightly loose and the shower head was loose when adjusting to massage (although I fixed that myself). I will 100% be back next year.

Room remodeled clean spotless housekeeping Nice indoor lounge plus - screened porches Very close to restaurants, Aldi, Walmart Lots of clean carpeted floors and rooms and halls- Very quiet, great mattress

Extremely courteous check-in attendant (may have been the manager). Everything inside was immaculate: spotless bathroom, clean carpets, not stale-smelling as some older properties can be. My only ‘less than smiley face’ would be regarding the exterior upkeep. It seems each time I stay there is less attention paid to the outside of the property. I feel like this is overlooked by a lot of hotel owners, and I hate to see it happening to such a cozy little property like this one.

This was probably the coolest little place I have stayed at in a long time. Very immaculate and spotlessly clean. Quaint little layout with an authentic atmosphere. Lots of old pictures on the walls and just very nice. The room was clean and the bedding was high quality. Centrally located close to everything. Felt very safe and comfortable here.

Courteous staff on check-in. Clean room. Could have added an alarm clock for convenience but wake-up call worked.