Base Serviced Apartments - Sir Thomas Street

Super clean and spacious for our family of 5. Excellent location! Right in the middle of everything. Well equiped with microwave, cutelry, crockery, oven, fridge, washing machine, hair dryer, iron etc. One thing we wanted to do was dispose of trash/glass bottles but didnt know where to do that. Might be just us but we like to tidy before we leave. Overall a very comfortable stay right in the heart of Liverpool. We will be back!!

Check in is hard work in a different building, lack of parking, poor contact from the apartment using hotels.com, over pressuring for insurance/deposit in an already bashed about apartment. Communal stairwell is foul and smells of human faeces. Do not recommend and would not return.

Amazing location. Difficult to get in, 5th floor, no lift. Terrible maintenance of the stairs to get in to the flat, unbearable smell. The flat has a backyard, dirty, no maintenance. Besides that, comfortable, rooms and bathrooms cleaned.

Check in is hard work in a different building, lack of parking, poor contact from the apartment using hotels.com, over pressuring for insurance/deposit in an already bashed about apartment. Communal stairwell is foul and smells of human faeces. Do not recommend and would not return.

Amazing location. Difficult to get in, 5th floor, no lift. Terrible maintenance of the stairs to get in to the flat, unbearable smell. The flat has a backyard, dirty, no maintenance. Besides that, comfortable, rooms and bathrooms cleaned.

Really well placed in central Liverpool for a one night stay. Apartment had all you needed - balcony was great (apart from the nesting seagull). We did stay there on the hottest day of the year but with no air conditioning and being on the top floor it was extremely and uncomfortably hot. Also a bit of a walk from checking in and picking up the keys and then over to the apartment. Staff were helpful.

Really well placed in central Liverpool for a one night stay. Apartment had all you needed - balcony was great (apart from the nesting seagull). We did stay there on the hottest day of the year but with no air conditioning and being on the top floor it was extremely and uncomfortably hot. Also a bit of a walk from checking in and picking up the keys and then over to the apartment. Staff were helpful.

First inconvenience is you have to travel to the other side of town to collect the keys. Not sure if I missed this when booking but I don’t recall seeing that mentioned. The location of the apartment is excellent. Second point, as you enter the properly you’re hit by a horrid smell that is there in all the communal/stairs areas. Once inside the apartment, the smell does go. Third point, it’s advertised as being suitable for 8 people ( 2 on a sofa bed). There was no sheet for the very old and broken sofa bed, although when we told the management they did send two very pleasant ladies to drop that off for us. There was nothing that could be done with the broken sofa bed so we had to prop it up with cushions to try and at least get it level and fit for some type use. There is also no bathroom access for the people staying on the sofa bed except for accessing one of the on suites in the bedrooms. Not ideal when you’re 4 couples. The three bedrooms were spacious, clean and comfortable. I tried to organise what I consider fair compensation with the management company asking for a 25% refund as I didn’t think it fair that the couple who stayed on the broken sofa bed should be asked to pay. They left the property very early as they couldn’t sleep! Their first offer was a free late check at 11am 😂. This was declined although they did finally make an of £50 off which I’ve also declined and will take up with hotels.com as advised.

First inconvenience is you have to travel to the other side of town to collect the keys. Not sure if I missed this when booking but I don’t recall seeing that mentioned. The location of the apartment is excellent. Second point, as you enter the properly you’re hit by a horrid smell that is there in all the communal/stairs areas. Once inside the apartment, the smell does go. Third point, it’s advertised as being suitable for 8 people ( 2 on a sofa bed). There was no sheet for the very old and broken sofa bed, although when we told the management they did send two very pleasant ladies to drop that off for us. There was nothing that could be done with the broken sofa bed so we had to prop it up with cushions to try and at least get it level and fit for some type use. There is also no bathroom access for the people staying on the sofa bed except for accessing one of the on suites in the bedrooms. Not ideal when you’re 4 couples. The three bedrooms were spacious, clean and comfortable. I tried to organise what I consider fair compensation with the management company asking for a 25% refund as I didn’t think it fair that the couple who stayed on the broken sofa bed should be asked to pay. They left the property very early as they couldn’t sleep! Their first offer was a free late check at 11am 😂. This was declined although they did finally make an of £50 off which I’ve also declined and will take up with hotels.com as advised.

Good location but no parking. Having to pick the keys up from another location isnt ideal. The apartment was nice but only the radiator in the corridor seemed to work and the master bedroom with en suite was cold all the time even though the radiator was turned up to full. Nice lounge and kitchen unless you’re trying to sleep on the sofa bed. There are no blinds or curtains on the massive patio doors so there’s no way if blocking the sunlight in the morning.

Good location but no parking. Having to pick the keys up from another location isnt ideal. The apartment was nice but only the radiator in the corridor seemed to work and the master bedroom with en suite was cold all the time even though the radiator was turned up to full. Nice lounge and kitchen unless you’re trying to sleep on the sofa bed. There are no blinds or curtains on the massive patio doors so there’s no way if blocking the sunlight in the morning.

Second time staying and the apartment bedrooms were lovely but the living & kitchen area need updating lots of damage to cupboards , sofa and chairs .

Second time staying and the apartment bedrooms were lovely but the living & kitchen area need updating lots of damage to cupboards , sofa and chairs .

Very good location and good to stay for family. Only bad thing is to need front stair. Very bad smelling after open the front door. Office opened by 6 pm. And far distance from the property.

Very good location and good to stay for family. Only bad thing is to need front stair. Very bad smelling after open the front door. Office opened by 6 pm. And far distance from the property.

Very pleasant, neat, tidy, clean, central to all hot spots.. Apartment can do with new curtains, furniture and a few pictures on the walls for a more homely atmosphere and 2 of the showers need new showerheads Overall happy with the apartment. Thank you

Very pleasant, neat, tidy, clean, central to all hot spots.. Apartment can do with new curtains, furniture and a few pictures on the walls for a more homely atmosphere and 2 of the showers need new showerheads Overall happy with the apartment. Thank you

Shower unfit for use. Barely a trickle of water. Door locks are not sturdy

Shower unfit for use. Barely a trickle of water. Door locks are not sturdy

I am a regular visitor to Liverpool and thought that I would try the Base Apartment in Sir Thomas Street. The apartment is located above the Victoria Cross pub and is accessed from an unmarked adjacent to the pub. I was not aware at the time of booking that I had to make time, drive to their offices to pick up the key, find street parking (and pay for parking whilst doing so). They did call me to inform me of this, but it was not clear at time of booking. The staff were friendly and helpful, however the layout and location of the apartment made it noisy. Whilst there was little that the owners could do about the early morning street cleaning, splitting the apartment into three independent bedrooms meant that there was noise though the night with corridor and bedroom doors banging. This could be partially allowed for in the costs of the room My main frustration was that thee apartment was advertised free cancellation. When I checked with a few days to go, I found that the opportunity to cancel had lapsed four or five days prior to my stay. This was unlike all my other bookings on Hotels.com. Most offer free cancellation within a day or so and several helpfully on the same day, if you genuinely need to cancel. It is something to consider when booking as it meant that it did not give me the flexibility that I needed. Whilst I appreciated a follow up call from Base, quoting me the terms and conditions of my stay added further disappointment. I doubt I will stay here again.

I am a regular visitor to Liverpool and thought that I would try the Base Apartment in Sir Thomas Street. The apartment is located above the Victoria Cross pub and is accessed from an unmarked adjacent to the pub. I was not aware at the time of booking that I had to make time, drive to their offices to pick up the key, find street parking (and pay for parking whilst doing so). They did call me to inform me of this, but it was not clear at time of booking. The staff were friendly and helpful, however the layout and location of the apartment made it noisy. Whilst there was little that the owners could do about the early morning street cleaning, splitting the apartment into three independent bedrooms meant that there was noise though the night with corridor and bedroom doors banging. This could be partially allowed for in the costs of the room My main frustration was that thee apartment was advertised free cancellation. When I checked with a few days to go, I found that the opportunity to cancel had lapsed four or five days prior to my stay. This was unlike all my other bookings on Hotels.com. Most offer free cancellation within a day or so and several helpfully on the same day, if you genuinely need to cancel. It is something to consider when booking as it meant that it did not give me the flexibility that I needed. Whilst I appreciated a follow up call from Base, quoting me the terms and conditions of my stay added further disappointment. I doubt I will stay here again.

Ok 👌 stay was on fourth floor, no lift and had to pick keys up from a distant place to the location I stayed

Ok 👌 stay was on fourth floor, no lift and had to pick keys up from a distant place to the location I stayed

Great location although the stairs are hard work after a day or night on your feet It would have helped to have tea towels to dry dishes. Apartment cold at times, being able to turn heat on and off ourselves when needed would have been great

Great location although the stairs are hard work after a day or night on your feet It would have helped to have tea towels to dry dishes. Apartment cold at times, being able to turn heat on and off ourselves when needed would have been great

It was my first night away with my wife (married that weekend) the place ensured we never had physical relation on our first marital night! Very angry! Don’t recommend, but you do get what you pay for!

It was my first night away with my wife (married that weekend) the place ensured we never had physical relation on our first marital night! Very angry! Don’t recommend, but you do get what you pay for!

Thoroughly enjoyed our stay. Apartment was so central. Exactly what we wanted. Spotless. Would highly recommend to people

Thoroughly enjoyed our stay. Apartment was so central. Exactly what we wanted. Spotless. Would highly recommend to people

Was easy to find, discount off parking nearby. The room was central to the night life. Only negative was shower cubicle was a bit small for my other half

Was easy to find, discount off parking nearby. The room was central to the night life. Only negative was shower cubicle was a bit small for my other half

We have lived in Liverpool before for 3 years so we knew there would be city centre noise but we didn’t sleep a wink of the 2 nights because there was roadworks directly outside as well as 2am roadsweepers. The noise was ridiculous. We had to have the window open because the room was so hot and there was no fans provided in the room, this should be a necessity in the summer. Would not recommend