The Edinburgh Grand, a Luxury Collection Hotel, Edinburgh

The room was really comfortable and the staff was amazingly nice. Patrick was particularly kind and helpful during our entire stay, but in general every single person we engaged with was extremely nice and kind we our 2 year old boy. The location is amazing, and I will totally go back!

Nice hotel but not worth the price paid and the water for a bath was lukewarm at best.

Gorgeous hotel. Very very comfortable room. Lovely staff everywhere.

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Great option for one bed+loft units, including much appreciated laundry machines in room. Beds very comfortable. Also beautifully renovated building; we seemed to arrive mid-renovation so that there were many complications with room keys, directed to wrong floor for breakfast, directed to gym that was under construction and nonexistent. When it is fully functional it will be great. Note, no AC and rooms did get a little warm.

Extremely central to everything in Old Town and fast connect to the airport. In an old RBS building and apts are well appointed. Cheerful and amazing staff!

Fabulous property. Friendliest staff ever!!

Very friendly and helpful reception and housekeeping staff. Sublime apartment. Odd breakfast experience for such a prestigious establishment. Advised that there was no fried eggs but could have scrambled? Extra cost for a second cup of coffee. Had an issue with being charged for our stay on my Debit card on arrival without my knowledge although I had already paid for it prior to arrival through a third party. However when this came to light the issue was dealt with quickly and efficiently. Regardless of issues experienced would certainly return but without the breakfast.

Great stay. Very convenient to many restaurants and park across the street has a Pattington Bear statue. Easy to get to the castle via city link bus.

Very cosy

Excellent apartment in a great location.

Great location and apartment!

Our stay at Cheval The Edinburgh Grand exceeded all expectations. Nestled on St Andrew Square in Edinburgh’s elegant New Town, it’s just a three-minute walk from Waverley Station and within easy strolling distance of Princes Street, George Street, and countless dining and shopping options . Housed in a beautifully restored bank, the luxury apartments feature fully equipped kitchens, premium bedding, and modern comforts, while on-site amenities—like the fitness centre, bar/lounge, daily breakfast at The Register Club, 24-hour front desk, and complimentary Wi-Fi—add an extra layer of convenience and style . Most memorable of all was the genuinely warm hospitality: every team member went above and beyond to ensure our comfort, always with a friendly smile and prompt assistance . We can’t wait to return for another exceptional experience.

I booked this hotel well in advance and provided my contact details — yet no one informed me of ongoing renovation work. Upon arrival, we were guided through an inconvenient and frankly unacceptable route to our room: a standard elevator to the second floor, a walk down a hallway, then a service elevator back down to the first floor. I was traveling with my 67-year-old father. Despite being told guests shouldn’t use the service elevator, it was our only option — shared constantly with contractors and staff, often smelling unpleasant. At a five-star hotel, guest experience should be the priority. Here, we waited through multiple elevator rounds as staff used them freely, even with trolleys. On our last day, one elevator was broken — yet staff still moved carts, further limiting access for guests. I raised concerns immediately — no follow-up. Only after posting a public review did the hotel respond, offering a room move (on our final night) and later a small refund. Too little, too late. This stay fell far below five-star standards. Communication, courtesy, and common sense were all lacking. The overall message was clear: guest comfort was secondary to logistics. A disappointing experience I wouldn’t expect from any reputable hotel — let alone one with this rating.

Super friendly and helpful staff. Room large and well appointed. Steps from the central train station and literally across the street is the tr to the airport. Plenty of shops and restaurant options nearby. Walkable to historical sites. Couldn’t have asked for a better spot

Wonderful place and great spot.

The hotel's breakfast was average and not hot.

We absolutely loved our stay at Cheval The Edinburgh Grand! I can’t recommend it enough. It was a beautiful space with lovely and high quality furnishings. It felt modern and updated while still being classy, elegant, and fitting with the older architecture in the city. We had a great view of St. Andrew Square. The living and dining area was extremely spacious. Having a washer and dryer in the room was so convenient, and the small jug of milk in the fridge was an added touch, great with shortbread cookies! Fully stocked with kitchen utensils and tableware, detergent, soap, even a cookbook. We enjoyed breakfast and drinks at the upstairs lounge and dinner in the restaurant downstairs. The staff was kind, helpful, and very accommodating. The location was great if you don’t want to be right in the center of loud old town, but still walkable to all the sights. We will definitely be back the next time we visit Edinburgh!

Upon arriving to The Cheval, we were greeted by the hotel staff and notified that they were upgrading us to a Deluxe Suite! We were so delighted and the hotel was amazingly clean, comfortable and our suite was beautiful! We had everything including a washer/dryer in suite. I could go on and on about how wonderful our stay was in Edinburgh at the Cheval Grand. We will definitely miss the hospitality but will be back in the future!! 10/10 stars!!!

The staff on the front desk really do make this property… Thanks guys! See you all again at some point! J&R

Wonderful location, amenities, and very comfortable room. Plus the staff was super nice!

I stayed at this hotel for a business trip and was thoroughly impressed! The hotel is absolutely gorgeous, exceptionally clean, and located in a fantastic area. The staff were amazing, friendly, attentive and communicated so well throughout my stay. One night was not enough, so I will definitely be coming back for a leisure trip next time. Highly recommend!

Beautiful room with great view. Service 1st class, friendly and helpful. Perfect position

We very much enjoyed our stay, the staff were excellent and the rooms a good size for a family. Perfect location for exploring Edinburgh. Highly recommend.

Would stay again! Very nice and clean and good area overall!

Beautiful hotel excellent location, friendly and prompt service

Nice room and delicious hot breakfast。Location is very good！

Formerly the headquarters building for the Bank of Scotland. Beautiful furnishings, comfortable bed, and a well stocked kitchen with washer/dryer combo. I could live here. Easy to walk from the Waverly Train Station, and accessible to all the significant sights, shopping & restaurants. Highly recommend.

Absolutely excellent. The room was beautiful, the staff amazing and the location perfect . We are rebooking for our stay on the way back from the islands.

Fantastic position next to trams and loads of fab restaurants. Drinks on level 6 of dept store next door were a highlight. Breakfast very lush and amazing - definitely add it to your booking. Having the best washer/dryer in the room was brilliant after weeks of travelling. Comfy bed and lovely amenities. Will be back!!!

Located in old heritage building. A lot of charm but not a lot of comfort. The toilet in our room didn’t flush and the shower was weirdly cordoned off by only a shower curtain from the rest of the bathroom. I would most definitely not stay here again. There are so many better, modern options equally or better located that cost less.

Great location. Walking distance to everything. Alcove bed was perfect for our daughter. Staff was top notch. Included breakfast was great.