Mercure Newcastle George Washington Hotel Golf and Spa

Good size room, friendly staff. Drinks not cheapest.

Lovely hotel very clean staff were very helpful lovely breakfast wouldn’t hesitate staying here again thank you for a lovely stay.

Clean and comfortable room

We booked a room which inc breakfast each morning. Every morning we were told by staff breakfast is extra £17.40pp Had to go through same argument daily of paying £35 then getting this refunded at reception as they would not correct the records. Witnessed 10 other people suffer the same fate. Awful way to start the day , not relaxing at all. The breakfast itself was not even worth it. Very poorly ran, constantly running out of everything from plates to eggs, juice etc. Constantly waiting for things to be filled as staff are not proactively monitoring everything and wait for customers to tell them before acting. Staff have a completely slopey shoulders approach to complaints, always just blaming another dept for errors. They managed to lock access to our rooms 1 hr before check out (for us and multiple other guests) Feel like I spent more time at reception than enjoying our time away. Urgently need new management team - completely ineffectively ran. The small terrace we had has clearly not been cleaned in months. Bird poo all over the railings, filled with old leaves and masses of cobwebs all over the door frame. Service completely ruined our stay

Good stop off while up on business , close to motorways. Found hotel both great value and all amenities fantastic. Food & staff brilliant will definitely stay again thank you. Cameron W

Our stay was a continuous, frustrating saga involving three different rooms, none of which met basic standards for comfort or cleanliness. The initial room was incredibly dated. The mattress was so old that it completely collapsed the moment I sat on it, making it impossible to sleep comfortably. The bedding was also stained with dirty marks so clearly the cleaning was not up to normal standards. Adding to the discomfort, the radiator made an awful, disruptive banging noise as soon as I entered the room and didnt stop regardless of it was on or off. We immediately complained and requested a move. We were moved to a second room which, while slightly less dated, was noticeably grubby. The most disappointing aspect was the "King Bed," which was clearly just two single beds pushed together with a seam running down the middle. This is unacceptable for a hotel room advertised as having a king-size offering. We asked to swap rooms again, but the receptionist insisted the hotel was fully booked and there was no other rooms. It wasn't until we pushed for a refund that the situation magically changed. The receptionist contacted the manager, and suddenly, an "upgraded" room became available. This room was visually much more modern, but its appearance was entirely superficial, it was filthy. The final, and most disruptive, issue was the constant noise pollution. Every single time a toilet on our floor was flushed, we were woken up by a loud, horrendous banging and gushing noise.

Cracked bath and bath panel, a shower that fires water past the bath, past the sink and out of the bathroom door, you can’t put a straight shower head on a bracket that you can’t angle down, it doesn’t work. Room was dated and just felt a bit grotty. Not worth the price they charge.

Booked the hotel as I was told by reception that the bar shut at 11pm so when o finished work at 10.15pm headed there and arrive 10.40pm and they had shut the bar early - I had been working since 8am that morning and only booked that hotel as told bay was open till 11pm could have booked elsewhere a lot cheaper but their bars shut at 10.30pm. When got to my room the tv remote would not work the tv so very frustrated went to bed

Room was lovely, bed comfy and staff were helpful. Room was very cold and heating wasn't working. I was given a heater which didn't help. I have messaged the hotel but no response

We really enjoyed our stay. The bed was very comfortable in the privilege rooms.

The room was clean, really good large fluffy towels in the bathroom. Overall the room seemed a little tired. The springs on one side of the bed were noisy so had to sleep on the other side. All of the staff were friendly and polite.

Easy check in. Communal areas clean and welcoming. Room dated. Only one bed side lamp. TV in front of main mirror. Shampoo and shower gel dispensers not on was but left on side of bath. On check out asked to pay a bill of £144.18 obviously did not since room was pre paid. Not sure what this was about.

Week business stop over Restaurant food ok Room , SOO HOT . Uncomfortable. WiFi good 6/10

The stay was very enjoyable. I took my grandson because of the pool facilities and he enjoyed it very much. The food and staff and service in the restaurant was excellent and well priced.

Awesome hotel great staff superb food

Lovely staff, lovely room plenty of space and large comfortable bed. All amenities covered 👌

Sauna is woefully in need of repair. I injured myself on a broken piece and am still hurting days later.

Friendly welcome at reception. The room was spacious and quiet (217). The bed was very comfy. The small pool was good enough for a bit of a swim.

The hotel is really nice and staff are dead friendly. The second to,e we’ve stayed. The only gripe, which I don’t like moaning, was when we stayed last time the manager in the restaurant and staff were superb, couldn’t do enough. This time, whomever is the”manager”, isn’t? The food was lovely, the service for one lad was great, you blonde lad but thereafter was bad. Waited ages for drinks and about 25 minutes for the bill, which surely is where you should be on the ball? Had to ask for our bill twice! Wasn’t busy but staff not managed well? Maybe just a poor day but if you look when we last stayed and who the manager was, you should have kept him? Overall though a lovely place, thank you

We booked this hotel for a one-night stay on September 13, 2025 . Our experience was shockingly bad. · Room was dirty on arrival: The bathroom bin was full of previous guests' disgusting waste. The toilet seat was also loose and broken. · Extremely noisy: Room 316 is next to the hotel's loud chimney and extractor fan. The constant mechanical noise, plus loud music and people shouting, made sleep impossible. We have video proof of the noise. · Worst customer service: We called reception multiple times—no one answered. We had to go down in person to complain. The staff did nothing for over 2 hours. When we complained about the noise, the receptionist offered a refund and told us to leave at 8 PM instead of helping. This was the worst hotel experience we have ever had. We do not recommend this hotel to anyone. Avoid Room 316 at all costs.

Stayed one night for my boyfriends birthday as a spa night was a lovely night.

GNR was on the price was triple the price

Lovely little spot. Will definitely stay again.

Internet so poor it was unusable!

Very helpful staff

Only one easy chair, they brought another chair on request but this was a dining chair. Bed superking and comfy. Powerful shower. Good location.

I stay here a lot for work - it is always lovely.

Booked in 3.30am due ti flight into Newcastle. Room warm. Slept with window open which cooled nicely. Guy on desk really helpful. 8 minutes from front desk to being asleep. Breakfast good choice.

It was ok the bar closed too early

Booked 2 rooms and when i showed up i was told only 1 room was available and that there was nothing they can do in terms of a refund.

The room was large and clean. The bed was comfortable but the breakfast wasn't up to standard for people with dietary requirements such as gluten free or vegetarian. The Carter and Fitch restaurant was good with great options for peoplw with restricted diets. The pool area was small and could get crowded if 6 or more people were in it but it was clean and well maintained. Overall it was a nice stay but the hotel wasn't quite at the standard I would expect for 4 star.

Very good stay