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Holiday Inn Washington by IHG

Top rated by guests

Exterior

Premium Room, 1 King Bed | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Property amenity

Free toiletries, hair dryer, slippers, towels

Premium Room, 2 Twin Beds | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

8.2Excellent

(967 Ratings)

"First visit found staff very helpful and being disabled nothing was a problem for them.always very pleasant and smiling would definitely stay again"

Margaret

Don't miss out! Price and availability may change

8.2 / 10.0

Excellent(967 Ratings)

Hotel in Washington

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hotel in Washington with a fitness center and a 24-hour front desk
This hotel features a restaurant, a fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, 24-hour room service, and a business center are onsite.
Holiday Inn Washington by IHG offers 136 accommodations with coffee/tea makers and slippers. Accommodations are furnished with double sofa beds. A pillow menu is available. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

This Washington hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a fitness center.

Amenities at Holiday Inn Washington by IHG

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Laundry

Balcony or Patio

TV

Gym or Fitness Center

Garden

Free parking

Map of Washington

city location on map

Nearby attractions

Beamish, the Living Museum of the North

National Trust - Cragside

Tyneside Cinema

St. James' Park

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

$$$$

Top rated by guests

8.2Excellent

(967 Ratings)

"First visit found staff very helpful and being disabled nothing was a problem for them.always very pleasant and smiling would definitely stay again"

Margaret

Don't miss out! Price and availability may change

$$$$

8.2 / 10.0

Excellent(967 Ratings)

Hotel in Washington

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Washington

city location on map

Nearby attractions

Beamish, the Living Museum of the North

National Trust - Cragside

Tyneside Cinema

St. James' Park

Available Rooms

About this hotel

Hotel in Washington with a fitness center and a 24-hour front desk
This hotel features a restaurant, a fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, 24-hour room service, and a business center are onsite.
Holiday Inn Washington by IHG offers 136 accommodations with coffee/tea makers and slippers. Accommodations are furnished with double sofa beds. A pillow menu is available. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

This Washington hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a fitness center.

Amenities

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Laundry

Balcony or Patio

TV

Gym or Fitness Center

Garden

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

Ratings and reviews

8.2 / 10.0

Excellent(967 Ratings)

5.0 / 10.0

Stayed here several times, great hotel, location and staff

3.0 / 10.0

Check in was great, gentleman was polite and helpful. Sofa bed in room not made up (was a late booking) lady came to make this up. Sofa bed not in the best condition, asked for extra pillows (daughter had 2 even at home) to be told we were only allowed one. Tried to call for room service no answer

5.0 / 10.0

Excellent hotel, very comfortable and welcoming. The staff were really friendly and helpful. The room facilities were excellent, very clean, great hot water for shower. Only item i was disappointed with was the gym, poor equipment, not enough weights, mainly anaerobic equipment.

5.0 / 10.0

We stayed with our grandaughters and the staff could not of been nicer or more accomodating the youngest one has her querks and they went out of there way to make her feel safe we travel to this part of the country from wales 3 or 4 times a year and i think weve found our new place to stay thankyou

1.0 / 10.0

Rude staff on arrival, room service wasn’t in service, arrogant staff member on reception who was dismissive and obnoxious.

5.0 / 10.0

Good room, location ideal for our requirements

1.0 / 10.0

I have stayed in many Holiday Inns across the country and typically stay in hotels for business 2-3 times per week… I have never experienced being threatened in the car park by a member of restaurant waiting staff whilst attempting to park my car due to their belief my car was parked in the wrong place despite the fact I was still in the vehicle with the engine running waiting for another vehicle to move from their parking spot as they were leaving (they were also in their car and had started the process of manoeuvring to leave). This being said the rest of the hotel staff were exceptionally helpful and polite. I would have to warn others to think twice about staying at the hotel with staff members that acting in a threatening manner. I raised this issue upon checking in and also reiterated my concern when checking out but did not receive contact from the hotel management - does Holiday Inn condone this behaviour?

4.0 / 10.0

Rooms are starting to look in need of a bit of updating of decoration.

5.0 / 10.0

Rooms and bed not as big as other hotel chains but comfortable. Having restaurant in hotel serving excellent food was a real bonus

3.0 / 10.0

Fire alarm went off in the morning, otherwise a good stay

3.0 / 10.0

Reception staff excellent also room was clean and tidy, breakfast very good. Evening meal in restaurant food was good but we were over charged and I knew we were overcharged. I asked for itemised invoice and told they could not provide that due to a 'glitch' asked again for itemised invoice and told it would have to be typed at reception and told to wait in reception. A lot of coming and going with waiter to receptionist then restaurant manager came asked for my bank card to check with his hand held card reader what we had paid and then gave a £10 credit back to my bank card, no apology just walked off and still not provided with an itemised invoice. No we will not stay at Holiday Inn again. The hotel chain also advertise they give a discount to ex Service personnel using their Defence Discount Service card and I could not get the booking to accept this so no discount. Also when making our booking they wanted to charge me £20 for my Service Dog that is a registered Disability Assistance Dog. We always stayed at Hotel Inn Washington on our visits to Newcastle Upon Tyne. No I would not recommend this Hotel now. Receipts below and we were given one of them torn as shown below

5.0 / 10.0

Easy check in, ample free parking, room clean & tidy but small, bathroom very compact!

5.0 / 10.0

We were a party of 4 adults. We all throughly enjoyed our stay. The staff were all so friendly and couldn't do enough for us. We enjoyed an excellent meal too in the 24hr dining. The onion rings were fab. We would definitely stay again.

5.0 / 10.0

not the best but cheap and very clean and always helpful nice place to stay

5.0 / 10.0

Great stay for us. Clean nice room and very helpful staff Thank you

4.0 / 10.0

Easy check in, perfect for a quick overnight stop.

5.0 / 10.0

Location just off the A1 is excellent. Car park ample space. Check was efficient & informative, room was clean, comfortable and tidying with the exception of some long strands of blonde hair on the dressing table. Breakfast was very good, great choice and the buffet food was all hot.

3.0 / 10.0

I’ve stayed in a few holiday inns and this was the least impressed I’ve been. Room was ok, a bit small, a bit tatty. Clean enough. Twin beds were so close almost a double bed. Noisy road so needed to keep window closed and use aircon - but aircon was very poor. Breakfast was very good with lots to choose from.

5.0 / 10.0

As part of our honeymoon road trip my good lady wife wanted to see Beamish so the holiday inn was a good choice location wise. From the start the hotel, staff and managers were top notch even going out of their way to manage my accessibility and food allergy issues. Absolutely will be back again and again.

8.0 / 10.0

There was a noise coming from the bathroom, like some sort of air conditioning? Not sure what it was. That was a bit annoying. On the plus side the bed was great, it was massive! And i loved the bath. I dont have one at home so having a bath was great!

3.0 / 10.0

Dated hotel that could do with a refurbishment. Staff were attentive.

4.0 / 10.0

Not a good stay 😕 Wedding on so normal guest evening dinner was held in a meeting room?!Completely disorganised, 3 courses took 2 hours. Food cold but didnt dare complain as the waiter was absolutely terrible and it took long enough as it was. Menu extremely limited for those on half board - all winter dishes in summer. Sitting on conference furniture, in a very dark conference room whilst the wedding took over the actual restaurant that we had all paid to use. Room itself was VERY HOT. 24 degrees outside and every radiator in the whole building including the one in our room, was on?! My 4 year old daughter stood on something embedded in the carpet that pierced her foot. Couldnt find it again so shoes had to be worn. Bathroom was absolutely grotty. The transparent bathmat, brown. The door and door handle dated back to whenever this was built. We then went to make a cup of tea using bottled water in the kettle. Poured the tea and added milk and weird mystery floating white substance floating in the cup. Either something in the kettle, the cups or the UHT milk had something wrong with it neither were drank. Bed was tiny for 2 (small double) and mattress ridiculously lumpy. Not a good night sleep. Breakfast in the morning was ok in terms of choice and availability but again wedding party decended and got noisy and busy with people in their pjs. Waitress tried to take plates not finished with multiple times. Sausages v poor. Would not return here - go toby carvery instead!

5.0 / 10.0

Reallt friendly staff. Rooms clean and breakfast had good choice. We also had an evening meal on the first night. Fish and chips were excellent. Second night we shared a pizza in the bar which we also enjoyed.

8.0 / 10.0

Disappointed no usb charging at and of the sockets. Room and bathroom very clean even though property a little dated.

6.0 / 10.0

Great location by motorway. Room size good. Staff very helpful and friendly. Breakfast great. Hotel in real need of an upgrade. Decor very tired. Bath awful/ scratched/ discoloured. Kettle horrid. Bed uncomfortable. Spend some money or business will go elsewhere !

6.0 / 10.0

The staff were very pleasant. The room was disappointing. We had to ask to change our room as the bed was burst and the bath was disgraceful. The second room was better, but had an awful smell in the bathroom. The website says premium rooms have beer and wine in the fridge. I was advised they do not put these items in the fridge. We should have had bathrobes and slippers, but I had to request these as they were not in the room. We only had breakfast in the hotel which was very good.

10.0 / 10.0

First visit found staff very helpful and being disabled nothing was a problem for them.always very pleasant and smiling would definitely stay again

10.0 / 10.0

Lovely staff and tidy. Some areas needed a touch up but just cosmetic. Overall a very enjoyable stay.

1.0 / 10.0

No t good service

10.0 / 10.0

The only thing i saw while sat outside having a smoke was a rat run across the front entrance which scared us a bit otherwise everything was ok.

6.0 / 10.0

This hotel is stuck in the 90's. Very very tired and dated, bedside lampshades broken, stained and dirty carpets, decor in the whole hotel is tired and dated, the only thing that keeps this hotel from receiving 1 star, is the staff, who are very friendly.

6.0 / 10.0

The room & bedding smelt of cigarettes. The bathroom cleanliness wasn’t up to scratch. The staff welcome at reception was professional.

8.0 / 10.0

Room a bit dated. Doors on fridge cupboard loose. Shower in bath. Would be better with walk in shower. Breakfast good and staff friendly and helpful.

10.0 / 10.0

Pleasant stay.

3.0 / 10.0

Very handy location off the motorway. Sufficient parking in the overflow especially since we arrived late at night.Easy check in. Room clean and essentials available including wifi - had to buy plastic water bottles for room though there was the offer of filling a reusable bottle if we had one

2.0 / 10.0

The biggest issue was the lack of air conditioning, despite being listed as having AC. We booked the room specifically for AC. Room was hot and uncomfortable, and the bathroom was soaked in condensation that was impossible to get rid of. False advertising.

8.0 / 10.0

Was a nice night away for my fiancée

6.0 / 10.0

The bathroom had not been properly cleaned from the previous occupancy. There was hair trapped below the plug and the shower gel was empty. For the price, I would expect higher hygienic standards!

8.0 / 10.0

No complaints. Clean and friendly.

4.0 / 10.0

Staff so slow and make you wait without even acknowledging you. Both at check in and at dinner, oh and also breakfast! Worse bed ever. Can barely move in the bathroom.

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