Holiday Inn Washington by IHG

Very relaxed hotel

Wasn't happy with my stay. Bed was very uncomfortable. Our room was not cleaned, used towels still left in shower, when rang reception they gave me 2 clean towels but didn't take the used ones. Disappointed with the breakfast as wasn't cooked to order only buffet. Also the attitude of some of the staff was not good customer care.

Reasonable price for room

Stayed here several times, great hotel, location and staff

Check in was great, gentleman was polite and helpful. Sofa bed in room not made up (was a late booking) lady came to make this up. Sofa bed not in the best condition, asked for extra pillows (daughter had 2 even at home) to be told we were only allowed one. Tried to call for room service no answer

After receiving the bill we noticed it was more than we expected after paying for ut. Turns out there is a service charge. The member of staff showed me on the menu, this was the very small writing on the back of the menu.

Unbelievable value. Rooms super clean, staff very friendly and an amazing restaurant.

Excellent hotel, very comfortable and welcoming. The staff were really friendly and helpful. The room facilities were excellent, very clean, great hot water for shower. Only item i was disappointed with was the gym, poor equipment, not enough weights, mainly anaerobic equipment.

Staff are always so helpful and friendly. The breakfast is stand out

We stayed with our grandaughters and the staff could not of been nicer or more accomodating the youngest one has her querks and they went out of there way to make her feel safe we travel to this part of the country from wales 3 or 4 times a year and i think weve found our new place to stay thankyou

Rooms in need of improvement, heating system not functional

Rude staff on arrival, room service wasn’t in service, arrogant staff member on reception who was dismissive and obnoxious.

Good room, location ideal for our requirements

I have stayed in many Holiday Inns across the country and typically stay in hotels for business 2-3 times per week… I have never experienced being threatened in the car park by a member of restaurant waiting staff whilst attempting to park my car due to their belief my car was parked in the wrong place despite the fact I was still in the vehicle with the engine running waiting for another vehicle to move from their parking spot as they were leaving (they were also in their car and had started the process of manoeuvring to leave). This being said the rest of the hotel staff were exceptionally helpful and polite. I would have to warn others to think twice about staying at the hotel with staff members that acting in a threatening manner. I raised this issue upon checking in and also reiterated my concern when checking out but did not receive contact from the hotel management - does Holiday Inn condone this behaviour?

Rooms are starting to look in need of a bit of updating of decoration.

Rooms and bed not as big as other hotel chains but comfortable. Having restaurant in hotel serving excellent food was a real bonus

Bath was a bit worn out the surface was deteriorating. Reception service excellent, i forgot my phone charger and the receptionist found one for me to borrow.

Fire alarm went off in the morning, otherwise a good stay

Reception staff excellent also room was clean and tidy, breakfast very good. Evening meal in restaurant food was good but we were over charged and I knew we were overcharged. I asked for itemised invoice and told they could not provide that due to a 'glitch' asked again for itemised invoice and told it would have to be typed at reception and told to wait in reception. A lot of coming and going with waiter to receptionist then restaurant manager came asked for my bank card to check with his hand held card reader what we had paid and then gave a £10 credit back to my bank card, no apology just walked off and still not provided with an itemised invoice. No we will not stay at Holiday Inn again. The hotel chain also advertise they give a discount to ex Service personnel using their Defence Discount Service card and I could not get the booking to accept this so no discount. Also when making our booking they wanted to charge me £20 for my Service Dog that is a registered Disability Assistance Dog. We always stayed at Hotel Inn Washington on our visits to Newcastle Upon Tyne. No I would not recommend this Hotel now. Receipts below and we were given one of them torn as shown below

Easy check in, ample free parking, room clean & tidy but small, bathroom very compact!

We were a party of 4 adults. We all throughly enjoyed our stay. The staff were all so friendly and couldn't do enough for us. We enjoyed an excellent meal too in the 24hr dining. The onion rings were fab. We would definitely stay again.

Bed was tiny and uncomfortable.

Staff was very helpful and courteous

not the best but cheap and very clean and always helpful nice place to stay

Easy check in, perfect for a quick overnight stop.

Great stay for us. Clean nice room and very helpful staff Thank you

Wouldn’t stay here again - so old and tired, and room wasn’t very clean

Very nice hotel. Friendly staff

Clean and comfortable.

I’ve stayed in a few holiday inns and this was the least impressed I’ve been. Room was ok, a bit small, a bit tatty. Clean enough. Twin beds were so close almost a double bed. Noisy road so needed to keep window closed and use aircon - but aircon was very poor. Breakfast was very good with lots to choose from.

Location just off the A1 is excellent. Car park ample space. Check was efficient & informative, room was clean, comfortable and tidying with the exception of some long strands of blonde hair on the dressing table. Breakfast was very good, great choice and the buffet food was all hot.

As part of our honeymoon road trip my good lady wife wanted to see Beamish so the holiday inn was a good choice location wise. From the start the hotel, staff and managers were top notch even going out of their way to manage my accessibility and food allergy issues. Absolutely will be back again and again.