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Holiday Inn Washington by IHG

Lounge or bar

Natural landscape, Garden

Bed, TV and multimedia, Coffee/tea facilities, Photo of the whole room, Bedroom, Pets, Pets, children, young children, older children, Family, hair dryier, pet friendly, pet friendly, air conditioner

Food and drinks, Food and drinks, Food, Food, Breakfast, Breakfast, Continental breakfast, Continental breakfast, Buffet breakfast, English/Irish breakfast, English/Irish breakfast, Drinks, Drinks

7.9Good

(2,445 Ratings)

"Lovely and clean. The staff could not of been anymore helpful if they tried. We went with our babies and everybody was so friendly and welcoming"

Verified guest

Don't miss out! Price and availability may change

7.9 / 10.0

Good(2,445 Ratings)

Hotel in Washington

4-Star Hotel

Reasons to book

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPets allowed, Air conditioner, Internet / Wifi and more

About this hotel

The hotel is just off junction 64 of the A1(M), less than 12 miles from Newcastle, Sunderland and Durham. It has free parking, a restaurant, a lounge bar and air-conditioned rooms. Free Wi-Fi and parking is available on-site.

Amenities at Holiday Inn Washington by IHG

Air conditioner

Pets allowed

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

TV

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Free parking

Map of Washington

city location on map

Nearby attractions

Beamish, the Living Museum of the North

National Trust - Cragside

Tyneside Cinema

St. James' Park

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

7.9Good

(2,445 Ratings)

"Lovely and clean. The staff could not of been anymore helpful if they tried. We went with our babies and everybody was so friendly and welcoming"

Verified guest

Don't miss out! Price and availability may change

$$$$

7.9 / 10.0

Good(2,445 Ratings)

Hotel in Washington

4-Star Hotel

Reasons to book

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPets allowed, Air conditioner, Internet / Wifi and more

Map of Washington

city location on map

Nearby attractions

Beamish, the Living Museum of the North

National Trust - Cragside

Tyneside Cinema

St. James' Park

Available Rooms

About this hotel

The hotel is just off junction 64 of the A1(M), less than 12 miles from Newcastle, Sunderland and Durham. It has free parking, a restaurant, a lounge bar and air-conditioned rooms. Free Wi-Fi and parking is available on-site.

Amenities

Air conditioner

Pets allowed

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

TV

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

7.9 / 10.0

Good(2,445 Ratings)

100% verified reviews

1.0 / 10.0

One star

Noisy all day as workmen were in. I booked a day room until 3pm and a cleaner let herself in at exactly 3pm. When I mentioned this to the manager he just smiled. I also stayed a few days earlier (28th) and I still haven't received the £30 deposit back. Just unacceotable

Noise all day from workmen ( drilling and banging). Cleaners let themselves into your room dot in departure time, so make sure u keep door locked. Staff never look happy. When I mentioned the workmen to ghe ma ager he just smiled. The only good thing about this hotel is the location.

10.0 / 10.0

Will always return here when we visit our family

Lovely and clean. The staff could not of been anymore helpful if they tried. We went with our babies and everybody was so friendly and welcoming

9.0 / 10.0

Friendly, quiet (despite A1 adjacent) and very dog friendly

We needed a dog-friendly hotel and a good night's sleep. Huge double bed, quiet with excellent blackout curtains and an expansive, fenced area to exercise the dogs. Staff are friendly and helpful. Will definitely use again--excellent VFM

No complaints

1.0 / 10.0

Unacceptable.

Nothing.

Very Rude staff, was given a room on the lower ground floor with no heating. Room was cold and smelled of stale smoke and alcohol on arrival. Both reported to reception and give a useless heater as a fix. In the morning not one but two cleaners attempted to enter the room without knocking on the door. Apparently the room was marked as empty which I’d of believed if it happened once but not twice within the space of two hours. Second time I was attempting to have a shower and not dressed On departure we were told they would be keeping our £30 room deposit for smoking in the room when neither occupant smoked and the smell was complained about on arrival . Absolute disgrace

7.0 / 10.0

Great value for money

Excellent choice of food.

Not sure

6.0 / 10.0

It was ok

No heating in room tried to call reception and the phone didn’t work

9.0 / 10.0

Great location, excellent value , great food

The room was very comfortable with a huge Bed. The bathroom needs a facelift. The meals including breakfast and dinner are excellent. The staff are very attentive

There is nothing

8.0 / 10.0

Clans and tidy , basic but good value for money . Nice staff on reception

Last minute booking , had my little french bulldog . Room was basic but clean and bed comfy . Good value for money

All good

7.0 / 10.0

Very good hotel

Excellent quality breakfast, very professional service and staff

Very cold room, had air conditioning set at highest level and blew cold air

5.0 / 10.0

It's good, aside from the above problem. Its a quiet environment.

Staff are good, they respond quickly with room request.

The extra bed in our room was very uncomfortable, springing and squeaking and literally lying on a metal. The pillows arent good and feels very tired and old, so lumpy. Food was fine aside from the bacon that's so hard like a cardboard. It's our 2nd time, the first stay was fine.

4.0 / 10.0

Not recomended

The manger on that weekend was amazing helped in every way. The 2 younger staff on the bar saterday night was amazing .

Waiting full half hour to be served at the bar friday saterday as it was a big event / wedding .and not verry freindly . But the staff on the saterday nyte was amazing. The pillows on the bed was not comfey at all. And the rooms were not verry clean dust ect. Heating dident work in the rooms. And tgere was big busses out tge back door coming and going for silem seekers to stay and homless people wich they said dident happen there but we seen them come x go so wasent happy about that .as we had big family wedding there and felt bit uncumfterbull and most of the gests has came out in a rash on there bodys of the beds since sleeping the weekend

4.0 / 10.0

Dreadful I wouldn’t be paying £1.20 let alone £120

The staff were lovely

Remote in room didn’t work Lamp broken Shower discoloured 2 double beds instead of a double and 2 singles Parking at front limited had to use the overflow carpark at the back door to get in and out is a fire door so locks u out meaning u have to walk all the way round to get back in even with all our luggage

9.0 / 10.0

Enjoyed and great food

Good value for money. The buffet breakfast was great and we had in room dining and that was great. For what we paid we thought it was excellent value.

7.0 / 10.0

Not bad, but not the best Holiday Inn I've stayed in.

Location is great for Beamish Living Museum. Staff were really friendly

It was very noisy. You could hear kids running up and down the Isles of each floor. There was a wedding on when we arrived to ve fair but it was pretty frequently from about 7:30pm till about 10:30pm. The beds were massive which was nice but very firm. TV had the smart button cut off on the remote. It also wasn't connected to wifi, so you couldn't watch Netflix or another streaming apps.

6.0 / 10.0

Uncomfortable

Free WiFi, the staff were lovely and the location was perfect.

The bed sheet didnt fit the bed so we was practically sleeping on the matress.. the matress had no cover on and there was fresh stains on the matress that looked like poo. The kettle was riddled in lime scale there was no lighting only the lights next to the bed and if we had the curtains open people could of seen in. The telly was broke we had to fix it ourselves the remote wasn't working and the ariel was broke. It was not worth £95 thats for sure. It was absolutely minging.

5.0 / 10.0

Disappointing. Should have stayed at a Premier Inn. Expected more from Holiday Inn.

Location

I went for a premium room and it was worse than a normal room. The flush didn’t work. I had to move rooms to a floor that had been updated and where the bathroom had been upgraded, but it was still a mix of old and new. Bad smell from the shower. Damaged walls patched up. Stains on the flooring. Marks and tears in the netting. Tired decor and would not stay there again.

6.0 / 10.0

Ok

All ok- average nothing amazing but also nothing negative

Very outdated

10.0 / 10.0

Great place to stay.

Very welcoming reception, room very comfortable, and was exceptional.

10.0 / 10.0

Good value hotel

Staff are amazing. Joel and Oana welcomed us. Both very professional and Oana was full of energy and welcomed us with a big smile even though it was past 11pm. The hotel is pet friendly, the room clean and the pillows really comfortable. Good location.

The mattress was a bit too hard.

8.0 / 10.0

It was an excellent base to visit Beamish and, if we had stayed longer, it would have been easy to visit Durham, Newcast

Convenient location and comfortable, spacious room.

My evening meal was ok but not brilliant.

8.0 / 10.0

Happy with my stay.

Very friendly staff and a comfortable stay.

Overpriced food and drinks and the lack of good secured WiFi!

9.0 / 10.0

Clean, comfortable dog friendly, easy parking at great price

Great that it was no-hassle dog & family friendly

Good location for Durham area

8.0 / 10.0

Just a place to rest the night before watching the great north run.

Clean, spacious room, nice breakfast.

6.0 / 10.0

Passable

Location was just what we needed. The room service food and breakfast was great All staff helpful

Aging doors all through the night, someone smoking weed right outside . Had to close the window and the UC wasn’t working Didn’t sleep well at all

8.0 / 10.0

Cheap and cheerful stay!

Location and price with convenient parking

A bit dated wifi not very good

9.0 / 10.0

Clean sheet clean towels friendly service

Friendly service

2.0 / 10.0

Good location, shocking bed!

The location was good, the hotel in general and the room were all ok. Did not really need to speak to the staff about anything, but no complaints about them.

The mattress and pillows were incredibly uncomfortable, meaning I got a sore back and had a sleepless night. Will never stay here again.

5.0 / 10.0

Poor bed hygiene, very helpful receptionist , Duty Manager with poor attitude

Breakfast was OK Lady on Reception was very helpful and did her very best to change my room twice

The first room I was allocated had no mattress cover fitted to bed, I could see a number of marks on mattress through the sheet. I pulled back sheet and there were bloodstains and body fluid marks present. I was given another room but on checking bed found spots of blood and other body fluids on mattress cover and on mattress. This time Receptionist called the Duty Manager who disappeared with Receptionist for a while (presumably to look for a clean room)?. On returning, the Duty Manager said words to the effect, "I think we've found a room that will hopefully meet your high standards" I took issue with him and pointed out that I didn't consider a blood free bed without human body fluid stains on it as representing high standards, rather it was a basic hygiene expectation. He did backtrack a bit but his attitude suggested that he thought I was being a nuisance. Had it not been for the excellent people skills of the Receptionist I would have left the hotel. She offered me a free breakfast which I accepted.

9.0 / 10.0

Unsettled sleep first night because of broken AC. Manager very accommodating and sort our AC problem by changing rooms,

Location

9.0 / 10.0

Exceeded expectations and was really good value for money.

My first time staying in a Holiday Inn and it definitely exceeded my expectations. The room was spacious with a very comfortable large bed. I stayed on a Bed and Breakfast basis and the breakfast was excellent with a wide choice of either continental or English. Staff were so pleasant and helpful. Value for money very good, and I would stay again.

I honestly could not fault my short stay in the hotel.

5.0 / 10.0

Decent Holiday Inn hotel very convenient from A1

I liked the seating in the foyer with the bar and the TVs, and the breakfast was pretty good too.

There was a strange dampness in the bedroom; all of my clothes ended up feeling cold and damp. It seemed like the insulation wasn’t great in the room as the walls were almost sweating. I was expecting more from a 4 star Holiday Inn hotel to be honest.

10.0 / 10.0

Ideally situated, plenty of parking, lovely and clean, spacious rooms, brilliant breakfast. Thanks

Loved the breakfast. The choice was unbelievable. Really pleased with all of it.

We were there for one night and everything was better than I'd imagined it would be. Staff on arrival were lovely, polite and helpful. Room was great. Breakfast brilliant.

7.0 / 10.0

Comfortable but could be improved

Good quiet location

Food in the restaurant was expensive, room not very clean, dust around the room and a smell of cigarette smoke when arriving.

10.0 / 10.0

Excellent stay. Lovely breakfast. stay there again

Convenient place. Very clean and friendly

8.0 / 10.0

location great for overnight from London to Edinburgh

Location

TV Was a mess, channels were not easy to navigate and all over the place

8.0 / 10.0

Stopover on way home from attending Scottish open

Good size car park, nice welcome at reception, good response from reception for query about room service, very helpful. Room was clean, good bed and pillows. Good value breakfast option, plenty of choice and helpful staff.

Bottled water in room.

10.0 / 10.0

Very comfortable

Friendly

8.0 / 10.0

Clean and comfortable

Clean and smart

Having to pay £30 up front for incidentals

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