Novotel Le Havre Centre Gare

Very nice hotel and friendly staff.

Right across the street from bus/train station. Uber and cabs can pick up right next to front door. Easy to get to cruise terminal from hotel.

Right across the street from bus/train station. Uber and cabs can pick up right next to front door. Easy to get to cruise terminal from hotel.

The room was far too warm even with the temperature set low. I had paid upfront when booking through hotels.com and this price included breakfast. On checkin i was asked for my card details and to pay the city tax. I left the hotel at 05:30 using the key drop box and 2 hours later receive an email from the hotel with my invoices for charges. I was charged again for the room, for breakfast and for tax. Have tried to contact the hotel bit so far not response.

The room was far too warm even with the temperature set low. I had paid upfront when booking through hotels.com and this price included breakfast. On checkin i was asked for my card details and to pay the city tax. I left the hotel at 05:30 using the key drop box and 2 hours later receive an email from the hotel with my invoices for charges. I was charged again for the room, for breakfast and for tax. Have tried to contact the hotel bit so far not response.

I’ve stayed here a few times for work trips. Love the size and comfort of the rooms. Nice lobby area for a cocktail or to work. Super convenient for the train and still easily walkable for the center.

Great location, good parking and check in / out

Average hotel, but good personnel in reception.

Average hotel, but good personnel in reception.

Great hotel opposite shopping centre clean comfortable and friendly staff

Great hotel opposite shopping centre clean comfortable and friendly staff

The hotel is nice. I can sleep anywhere but this is the first time the bed was so soft it was uncomfortable- it swallows you up!

The hotel is nice. I can sleep anywhere but this is the first time the bed was so soft it was uncomfortable- it swallows you up!

Only stayed one night but a very comfy bed, hot shower, a good amount of space. I’d love it if the workout room had better equipment. I didn’t try the food or bar so can’t comment .

Only stayed one night but a very comfy bed, hot shower, a good amount of space. I’d love it if the workout room had better equipment. I didn’t try the food or bar so can’t comment .

The room had a horrible odour and smell. Stale tobacco. Previous guests had been smoking in the room heavily and possibly the room had not been cleaned properly. The staff on reception were very unhelpful and lacked professional customer service skills. Their solution to the problem was to spray the room which would not have worked as the room needed full defumigation and deep clean and would take days/ long time to solve the terrible tobacco smells. We were left waiting for a long time and were advised that the hotel was fully booked, therefore no other options. We asked if we could be moved to another Novotel hotel within an hours drive which apparently was not possible. We asked for a refund under reasonable circumstance but were advised that was not possible too. At one point after one member of staff confirmed on inspection that the room had a terrible odour (the same lady who said the room could be sprayed with chemicals which would have created an awful smell) another staff member appeared and lied to say the room was ok. We eventually left Le Havre and on a busy Saturday night were able to book hotel rooms in Rouen an hours drive away at €270 expense. We will be making a formal complaint to the senior management of Novotel for full compensation and damages. We are a family of 4 (2 young children) it was a very distressing experience and the staff highly unprofessional. We have stayed in many hotels in France but never this before. Disgraceful behaviour.

The room had a horrible odour and smell. Stale tobacco. Previous guests had been smoking in the room heavily and possibly the room had not been cleaned properly. The staff on reception were very unhelpful and lacked professional customer service skills. Their solution to the problem was to spray the room which would not have worked as the room needed full defumigation and deep clean and would take days/ long time to solve the terrible tobacco smells. We were left waiting for a long time and were advised that the hotel was fully booked, therefore no other options. We asked if we could be moved to another Novotel hotel within an hours drive which apparently was not possible. We asked for a refund under reasonable circumstance but were advised that was not possible too. At one point after one member of staff confirmed on inspection that the room had a terrible odour (the same lady who said the room could be sprayed with chemicals which would have created an awful smell) another staff member appeared and lied to say the room was ok. We eventually left Le Havre and on a busy Saturday night were able to book hotel rooms in Rouen an hours drive away at €270 expense. We will be making a formal complaint to the senior management of Novotel for full compensation and damages. We are a family of 4 (2 young children) it was a very distressing experience and the staff highly unprofessional. We have stayed in many hotels in France but never this before. Disgraceful behaviour.

Fitness Center was quite good.

Close to the trams and subway

Close to the trams and subway

Fitness Center was quite good.

5th time I’ve stayed here, once again no problems

5th time I’ve stayed here, once again no problems

Bello

Bello

There was hair in the shower drain; the fridge did not work, and not only the staff did not fix it, they also did not apologize for it; parking in front of the hotel to load and unload is badly thought out and hazardous; the staff are rude and speak condescendingly, as if I am supposed to know how things work even though this us my first time ever in this city and at this hotel.

There was hair in the shower drain; the fridge did not work, and not only the staff did not fix it, they also did not apologize for it; parking in front of the hotel to load and unload is badly thought out and hazardous; the staff are rude and speak condescendingly, as if I am supposed to know how things work even though this us my first time ever in this city and at this hotel.

good location, excellent food

good location, excellent food

Was great experience

Was great experience

All was good, except the Breakfast due to Covid was not served hot. The value for money was missing for breakfast, it could be cheaper as the options are limited.