Clarion Pointe Indianapolis Airport

The room was clean and cozy, the pool was functional and the breakfast was great. Definitely would stay here again with my family!

Shuttle does not run 24hrs it starts at 4 a m. Rooms are nice but can use a remodel as well as the bathrooms which are on the smaller side. Breakfast items are on the cheaper side no 1/2 & 1/2 or milk for the coffee only Cremona. No fruit as well.

Breakfast was good

The day shift staff was rude. Hotel needs updated.

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Overall good

The staff was friendly and the room served our needs. The negative was that the room we were initially assigned had someone else in it. When I opened the door to the first room we were given, another couple was in there. Very embarrassing. The front desk person was very apologetic and the new room was occupant free.

Ok stay, ok rooms

The pull out bed had a huge blood stain like it was just closed and never cleaned never checked at all. Told the front desk left across the street for White Castle came back and front desk said all clean buddy and went upstairs and not a thing was done so folded up the bed and my son slept on the couch

Breakfast bar was good, room was clean. Pool was a little dirty but kids loved it.

Very quiet and clean. Very Nice staff

Booked this hotel for the shuttle called for it and it never came the staff was horrible to deal with

I had black mold in the room and I wasn’t able to sleep the second night as my body kept itching

Excelente

The property was nice just could use updated TVs to plug in games.

No issues. Rooms were clean, staff was polite, area was safe

I like breakfast and they come everyday for cleaning bathroom and clean towels

Breakfast was not very good.

Clean, quick easy check in

Quiet, clean

You must call for the shuttle to pick up at the airport which I did not know/was not told when I called to confirm the shuttle start time for an early flight out. I was able to reserve a 4:30 AM pick up at check in for the next morning which was right on time. Hotel is clean and staff is friendly.

Nothing unique

Convenient location for popular attractions, safe area and great free coffee

The Clarion Hotel in Plainfield impressed me with its clean building and rooms, plus an excellent breakfast that exceeded expectations. My stay was comfortable and restful 👏. Unfortunately, the customer service fell short—staff were unprofessional and unhelpful. I believe I met the owner, and he should know that without a stronger team, the hotel risks losing loyal guests and revenue.

I have never been so horrified in my life. The owner of this facility is absolutely vile, and I’m not sure how he is still in business. My sister and I were traveling across the country and arrived with six kids after driving all day for 11 hours. We were very excited to get settled and get some rest before we had to wake up and drive all day again. When we checked into our rooms, they looked dirty and extremely outdated. We checked our mattresses due to us both having a severe fear of bedbugs. Within two minutes of looking, we found six bedbug carcasses and the textbook “blood stains” that are present with a bedbug infestation. We immediately gathered our stuff to leave, and when we informed the owner, he was extremely rude to us. Told us that we were making up that he had bedbugs and that he would absolutely not be refunding our money. So we had to load our six tired kids back up in the car and drive another 40 minutes to the next available hotel and we were out $260. It has taken me a few days to write this review because I was still so mad. I would not recommend ANYONE stay at this disgusting place.

Bed was very comfortable. Also enjoyed the free breakfast ….nice variety of food offered.

Breakfast hours could be a little longer

BED BUGS! Woke up to 3 large ones crawling on my daughters and found another on the top blanket. They switched us rooms and it was worse. They were in pillowcases! Seriously infested, not to mention black mold, brown liquid under mattress and overall dirt. We got an Uber and got the heck out!!!

As stated

Housekeeping woke us at 8am. Unacceptable because we planned to sleep longer.

The best thing I can say about my hotel room was at least the sheets were clean and the bed looked well made.. This was my experience: Waiting for 20+ minutes for someone to come to the front desk. When she did, the customer service was even good. In addition they did not have the room ready on time. No real apology or attempt on accommodation, I was just told to wait.. When the room was ready, the TV was out of service and was never repaired my entire stay. The cabinet was pulled out from the wall. The furniture was fairly worn. The bathroom tub was horribly discolored (yellow) and overall I felt the bathroom was not up to par. The access doors (main and side) remained open all night, giving no real feeling of security. If I had not prepaid and was not in the mood to argue for a refund, as well as only staying over one night, I would’ve canceled the reservation. Make sure they didn’t charge me and would’ve looked for something else. I would advise looking at other hotels in the area, which there were plenty and maybe going for another location. Never going back to this hotel chain. I’d rather pay a bit more and get better service and a cleaner room that has all the amenities functioning.

We stayed here before an early flight. We got in late and left early, so we weren't there long, but it was everything we needed. We even parked there for two weeks while on vacation, through Way.