Fairfield Inn & Suites Indianapolis Plainfield

The staffs were very nice and courteous, especially the front desk staffs. the room was clean but not the floor. we found some chip crumb pieces on the floor.

Airport was modern and new. Everything was clean and comfortable. The airport shuttle was also very nice and convenient.

Comfortable Pillows

Room was perfect, nice amount of towels

Kind staff

Clean room and the convenience of the location-felt safe!

My room was clean and modern. The location of my room was convenient to access the complimentary breakfast and fitness amenities as well. The only minor annoyances were the groups of late night travelers who were rude and shouting as well as the lobby TV volume (it was on the other side of one of the walls in my room). I wasn’t wowed about the scent of the shampoo (it had an “aftershave” odor). Luckily, I only had to use it two times. The staff that I interacted with were friendly and looked the they care about their jobs.

This property was a good place for my wife and I to stay at! The hotel was clean, the staff were friendly every time we walked into the hotel, and the area was very safe. I will say that the airport shuttle was a problem for us. One of the reasons my wife and I chose this hotel was because of the airport shuttle, which was not reliable when we needed it to be. My wife flight arrived at 10:35pm, and I called the hotel to confirm that the shuttle would be running to pick her up and they confirmed as long as her flight arrived before 11 then she will be fine. That was not the case. I called when my wife landed and this staff told me that the shuttle ended at 10 and that the other staff was mistaken. When asking for how they were going to get her to the airport, the staff said “I would suggest getting an uber”. We chose this hotel so that we would not have to get an uber. That is my one and only complaint about this hotel. I just ask that you be consistent with information of your services. So that the staff, your website, and customers all know the updated and accurate information of your services.