The Royal Sutton

Heating in room did not work. Carpets didn’t seem clean. There was a blood stain on bed sheets under quilt. Staff was amazing and friendly.

Staff great, downstairs areas (bar, restaurant, food, etc) great. Bedrooms were really grim - horrible smell (stale cigarette smoke) and can't open any windows in the bedrooms. Would never book again for that reason which is such a shame as the staff are great

Comfortable room and lovely food. Staff were very polite and professional.

Inital impressions were favourable, easy parking, friendly staff, and a nice room recently refurbished. First clue we had to the inadequate soundproofing was early evening when there was a live band in the pub below. Every word. every note, could be heard clearly. After the band finished around 9pm the disco started and continued until 2am. Heavy bass beats physically shook the bed and decibel levels averaged 67db and peaked at 91db. Needless to say, not much sleep was had and my tinnitus today is raging. No mention on the hotels.com site or when checking in. Shame that it spoilt what could have been z pleasant stay

Good sized double room with shower/bath, nice and light, found the bed comfortable. hanging space for clothes. Iron and ironing board(though only 2 hangers), tea/coffee/biscuits, hair dryer. Staff helpful and very friendly, free parking, nice selection on breakfast menu. Fresh towels provided on our 2nd day and bed made and tea/coffee refreshed. Down side was our room faced the road which was very busy and noisy, also very stuffy, though we opened a window second night and actually slept reasonably well despite the noise ( probably because I barely slept the night before). To be fair staff did offer to see if they had another room but we were only there 2 nights in any case. Shower a bit slippery so could probably do with a shower mat and extractor didn't seem to work. TV reception was poor.

Whilst the pub and restaurant parts of The Royal have been recently refurbished and are very nice, the same cannot be said for the hotel part. It is very dated, shabby and in desperate need of refurbishment. There are steep narrow stairs up to the accommodation so totally unsuitable for anybody with access needs. The room was clean despite the issues with dated fittings. The door handle was like some kind of Chinese puzzle and generally took about 5mins to lock from either side. In our room, we had 2 very old dirty secondary double glazed windows which would not open at all. The heated towel rail in the bathroom was permanently on and impossible to turn off making the room like a sauna when the bathroom door was open, which may be nice in winter but was intolerable on a hot July night. To make matters worse, they provided a small electric fan which was so noisy as to make it unusable if you were trying to sleep. We stayed there two nights so asked for the fan to be changed and the heated towel rail to be fixed so it could be turned off but neither was done. The other main problem was, even if we had been given a quieter fan, it would have been pointless as the thumping repetitive beats of the night club held in the pub on Friday and Saturday nights went on until 2am were so loud they may have well just set up a speaker right outside our door. The only upside was the staff who were generally friendly and helpful even though they failed to remedy the issues with the room.

Quiet with wonderful staff. No noise from downstairs. Even had a drink downstairs before retiring for the night

Hotel was very neat and tidy

Perfect for me.

Unfortunately on a summer day when the temperature outside was high our room had the heated towel rail on full blast, no way of opening windows. The heat in the room was extraordinary and very uncomfortable. I usually find the good in everything but sadly this was poor, as was the state of cleanliness in the bathroom.

I have stayed in the single room (109) many times and about 3 stays ago I reported the the tv kept displaying " no signal" The reception have (for the last 3 visits) assured me they will look into it, they obviously haven't :( The bar is still closed. Sink broken in the room. Card swipe to get into the rooms area is a bit fickle. It's not a bad place, but I don't think it's worth the price, sonetimes. I suppose if you need to visit Sutton Coldfield overnight, you haven't many options.

On arrival the hotel is covered in scaffolding and the carpark fenced off. There was a door open and it was apparent that the hotel is undergoing a huge redevelopment on the ground floor. Half the lobby looks great and staff were friendly, I was disappointed to hear there was no restaurant or facility for a snack or drink after travelling hours. Thankfully I was in my own. The room doors are key operated and you have to lock behind you with a key when you leave. The room appeared nice but sadly let down by small things the windows were pointless. Every passing car and person could be heard and being opposite the police and fire station meant sirens until the early hours. The glazing really needs attention. The blind was covered in holes and there was a layer of dust everywhere. The bathroom looked nice but the shower head wasn’t comparable to the quality meaning it was pointless. I appreciate the lower price but compared to other budget chains it was let down. If they invest like they seem to be doing in the lobby this will be a nice hotel but now I would avoid. I did have an email from the hotel once booked saying the bar was shut but nothing about no restaurant or place to get snacks etc. I managed to find a pub around the corner and there are fast food chains about 5-10 min walk away

I know there are upgrade works but hotel is a building site. Window was awful for noise

Despite the negative reviews, i found the hotel to be acceptable for a nights stay. The only thing that let it down was radiator in the room kept banging and clanging meaning i didn't get any sleep

This hotel was closed for refurb when I arrived, so no food or drink available, but the hotel still charged full price and no mention of this when I booked it. I was here around 2 months ago and reported the TV wasn't working then "no signal" problem. Guess what? Same problem on this visit, I have reported it again, not sure if it will ever be fixed. The sink is cracked and there were no clothes hangers in the room. (Think these are available for about £2.99 for 8 sourced locally) The hotel said "oh they are due in today" The hotel appears to be going downhill and is approaching "Britannia " level. It's ok having public areas refurbed, but the rooms need work too.

Nice modern, clean and comfortable room. However, I booked because it had a bar and restaurant but both were closed for refurbishment so I couldn’t even get a cup of decent coffee. Should have been advised of this in advance! The TV in room 203 also doesn’t function properly! The tv reception was sketchy at best!

Great location, lovely staff indeed and food was nice

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The stay was awful, didn't sleep at all. There was a RAVE on until 3am that felt like you where in it in your room. There was no mention when we booked it that there was music event on down stairs. at the end of the day we booked a room above a pub so under stand noise but not a RAVE until early hours of the morning. When we checked in they where doing a sound check and we asked what was going on and the girl laughed. When I mentioned that it didnt state an even on booking she said oh its normally only a Friday Saturday but we doing in on Thursday this week. but no apologies or anything.

Staff were good

Cracked bathroom sink High step into bath and no grab rails to support you getting in and out at correct height No bedside sockets Positive comfy bed Too expensive per night for not the best quality standards. Was just convenient for what we needed it for.

The staff - brilliant. Zoya on reception carried my case up and down stairs. Let me borrow a fan heater. Keiran, the bar manager, sorted my food out with the chef (I have a dairy intolerance). The hotel needs upgrading in certain areas. It is a night spot on Friday and Saturday night, my ear plugs dealt with the music, the revellers leaving unbelievable noise for about 40 minutes 3am to 3.40am. I was warned about the music!!!

The staff - brilliant. Zoya on reception carried my case up and down stairs. Let me borrow a fan heater. Keiran, the bar manager, sorted my food out with the chef (I have a dairy intolerance). The hotel needs upgrading in certain areas. It is a night spot on Friday and Saturday night, my ear plugs dealt with the music, the revellers leaving unbelievable noise for about 40 minutes 3am to 3.40am. I was warned about the music!!!

Disappointed with the food menu, lukewarm food. We had terrible trouble with the door lock, even the staff had problems! The staff were all very friendly and helpful. We would come back.

Good place. Handy for me

Good place. Handy for me

Friday night was good, Saturday night was unbearably noisy from party revellers and loud music, and cars beeping their horns went on until gone 3 in the morning.

Friday night was good, Saturday night was unbearably noisy from party revellers and loud music, and cars beeping their horns went on until gone 3 in the morning.

Nice location and convenient. Decent VC dining options and room was ok as I paid under £80. However this seemed like a family run hotel and the manager who checked me in was very familiar and called me “mate” on a few occasions and dropped the odd f*#k word into conversations which didn’t offend, but still not professional at checkin desk

very steep stairs to climb, very noisy through the double glazed windows & a card only payment sorry not a repeat stay for me

very steep stairs to climb, very noisy through the double glazed windows & a card only payment sorry not a repeat stay for me

Reasonable hotel, comfortable,.