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Mercure Chester Abbots Well Hotel

Miscellaneous

In-room safe, desk, iron/ironing board, free cribs/infant beds

Superior Suite, 1 Double Bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Family Room (Classic) | In-room safe, desk, iron/ironing board, free cribs/infant beds

Superior Suite, 1 Double Bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

7.6Good

(1,007 Ratings)

"Hotel Mercure went the extra mile to accommodate our need for a ground floor room for our disabled dog. All communications were prompt and courteous, and when we checked on the staff couldn’t have bee..."

Lucy

Don't miss out! Price and availability may change

7.6 / 10.0

Good(1,007 Ratings)

Hotel in Chester

4-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Internet / Wifi, Balcony or Patio and more

About this hotel

Hotel with a full-service spa, near Grosvenor Park
A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
Housekeeping is available on request.
Mercure Chester Abbots Well Hotel offers 126 accommodations with safes and coffee/tea makers. LED televisions come with satellite channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Chester hotel provides complimentary wireless Internet access. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities at Mercure Chester Abbots Well Hotel

Pool

Internet / Wifi

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Garden

Free parking

Map of Chester

city location on map

Nearby attractions

Knowsley Safari

The Liverpool Waterfront UK

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

7.6Good

(1,007 Ratings)

"Hotel Mercure went the extra mile to accommodate our need for a ground floor room for our disabled dog. All communications were prompt and courteous, and when we checked on the staff couldn’t have bee..."

Lucy

Don't miss out! Price and availability may change

$$$$

7.6 / 10.0

Good(1,007 Ratings)

Hotel in Chester

4-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Internet / Wifi, Balcony or Patio and more

Map of Chester

city location on map

Nearby attractions

Knowsley Safari

The Liverpool Waterfront UK

Available Rooms

About this hotel

Hotel with a full-service spa, near Grosvenor Park
A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
Housekeeping is available on request.
Mercure Chester Abbots Well Hotel offers 126 accommodations with safes and coffee/tea makers. LED televisions come with satellite channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Chester hotel provides complimentary wireless Internet access. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Internet / Wifi

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Gym or Fitness Center

Garden

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

7.6 / 10.0

Good(1,007 Ratings)

1.0 / 10.0

Check in - rooms not ready when we arrived after 3pm. Told to wait at the bar, no drink offered. Room - we were in 354. Horrifically dated, blank plates over old sockets, heating doesn’t work so there was a plug in oil radiator for us, toilet takes about 30 mins to fill between flushes. The shower - worst I’ve ever had in my life! Takes about 10 mins (no exaggeration) for hot water to come out, and it’s literally just a dribble. Staff were good, can’t fault them. Breakfast was good, but on the whole it was a let down considering we paid £225 for the night. Very disappointing stay overall, we only went there as another couple we know had already booked for the same night. Should have just stuck to the Hilton, which was available for slightly less per night that this. My honest opinion is that even a Travelodge puts this place to shame.

4.0 / 10.0

Yes

5.0 / 10.0

Great location a few minutes walk from Chester Park & Ride. The staff are all great, reception were really friendly every time we passed the desk and made sure we had the best room for our needs and breakfast staff went out of their way to be helpful

5.0 / 10.0

Phil at check in very helpful

4.0 / 10.0

The front desk staff were so incredibly friendly, they really made us feel welcome. The room was great, really comfortable bed and the bathroom was amazing! We stayed in the suite and it was worth it! The only thing is that it's a bit run down in places in the room and there was no plugs next to the bed but nothing major, overall had a really pleasant stay!

4.0 / 10.0

Staff good and helpful

4.0 / 10.0

Polite staff

5.0 / 10.0

Staff were very helpful and courteous, the room was clean tidy and warm, the only downfall is that the shower could of done with a handle and not just the fosset from the ceiling.

5.0 / 10.0

Lovely breakfast and good choice

2.0 / 10.0

Hotel needs refurbishment.

1.0 / 10.0

Not clean. Pictures on wed site not the same in reality, very disappointed.

5.0 / 10.0

The room was a good size and very comfortable. Staff were very friendly and helpful. Only had breakfast but it was lovely and lots of choice. Very good value for money and would definitely go back if we were in chester again

1.0 / 10.0

I didn't think it was fair to have a trainee working on their own on a busy Saturday afternoon. The showers were shocking in the pool area. I feel it was generally overpriced. The dehumidifier in the pool was incredibly loud. The room didn't offer much in the way of soundproofing. There was not a hairdryer in the room, even asking for one at reception I was not given one. The overall feel of the hotel felt tired, despite probably being cleaned it didn't feel it.

1.0 / 10.0

Overall, the hotel is in desperate need of investment. The worst nights sleep ever had!! Due to inconsiderate guests, wafer thin walls, and very poor heating controls. The cleaning standards are something to do addressed, with the very basics, failing miserable. In addition to most staff ,failing to have any sense of urgency in performing there duties. The spa & pool area, requires a complete Overall, with only positive is usage included within the room rate. The restaurant is adequate if you have no desire for anything special, with the breakfast offering, certainly nothing special.

1.0 / 10.0

Checked in ok started working at the desk, heard a noise at the door and another male guest lets himself into my room with a key . As a lone solo female traveller it’s not acceptable went down to reception with the guest and got told I had to change rooms. I refused and then got told I could stay put . Hardly any toilet paper had to go to reception twice to request more . Bathroom had a lot of mould. Dinner waited 45 mins from walking in to getting my order. Forgot to bring wine to the table . I never complain about a hotel but I won’t be staying here again

3.0 / 10.0

The young lady in the front desk was multitasking, but not very well. She gave us two lots of keys for two different rooms. We went for dinner when we arrived and the food took forever and it was just mediocre

8.0 / 10.0

Good hotel, comfortable, clean, room to good standard. But restaurant food was not value for money as food whilst OK was vastly overpriced for what it was.

10.0 / 10.0

Hotel Mercure went the extra mile to accommodate our need for a ground floor room for our disabled dog. All communications were prompt and courteous, and when we checked on the staff couldn’t have been more friendly and helpful. This all helped ease the issues of travelling with a beloved disabled pet and we really appreciated all they did for us. Would definitely recommend them, and definitely stay there again should we return to Chester.

3.0 / 10.0

Overall we enjoyed our stay and staff were on the whole polite and welcoming but I felt there was a bit of a lack of consistency in what the staff informed us about. It was also a bit hit and miss if you got room refreshments restocked each day. Cleanliness was good and pool area was lovely.

10.0 / 10.0

Very helpful staff and facilities… lovely breakfast and evening meal . Nothing was too much trouble when asked for a fan ….. lovely touch as an added extra for a special weekend ( worth the £25) extra .. Lovely being able to go for an evening swim and sauna 👌

8.0 / 10.0

Overall good stay. Pool great, rooms could be cleaned better each day as not all beds were made each day, towels were not all replaced and cups were not cleaned out.

3.0 / 10.0

The staff where lovely and helpful. The hotel was a bit grotty, the back of the toilet seat was dirty, hair on the shower curtain, that sort of thing. Our room had an adjoining door to the next room, it sounded like they where in the room with us, no soundproofing. The food was ok, but the order was wrong. I didn't use the pool because I was put off by the overall state of the place. It needs a really good deep clean. It was not worth the cost.

4.0 / 10.0

All staff welcoming, friendly & helpful. Hotel looked a bit dated & noisy from people outside late evening & in corridors. Room ok, shower area quite small but bed comfortable. NB. There was a pair of swim shorts left by previous guest on the windowsill when we arrived.

8.0 / 10.0

Not bad. As expected for the price

2.0 / 10.0

First the positives - nice easy check, pleasant gentleman at reception, birthday package was purchased in advance and was lovely. Now the not so positives - The room was tired looking and in need of updating. No a/c and it was really hot. Windows open but as it’s on a main road it’s very noisy to sleep with them open. Absolutely no soundproofing in the room and we could hear the conversations and movement of people upstairs and outside the room. The most uncomfortable, rock hard bed I’ve ever been on! We couldn’t sleep due to noise and temperature and the rock hard bed made it impossible to even try. Really disappointed and absolutely shattered from no sleep. Thankfully we only booked 1 night and have just checked into a much nicer hotel. I wish I read the reviews before I booked!!

4.0 / 10.0

The public spaces were nice enough but the room was hot and stuffy, a small fan was provided but did nothing. Room looked tired and dated.

4.0 / 10.0

Staff, food and location were ideal. However the property was run down and did not meet my expectations.

5.0 / 10.0

Lovely hotel grounds smaller than expected. Nice rooms although a little dated. Comfortable, staff friendly, nice breakfast. Great pool and easy free parking with p&r not far. Would stay again

8.0 / 10.0

Really lovely hotel, staff are wonderful and helpful. Only a slight issue with some cleanliness, couple of cobwebs found and some dust in places but didn't put me off. Swimming pool is the warmest pool I've ever been in, it was gorgeous! Overall a lovely stay and we will be returning.

10.0 / 10.0

Excellent stay, enjoyed the swimming facilities, room clean and comfortable bed. Would stay again

6.0 / 10.0

Great location room very warm and no air con room was okay but dirty quilt and just old and outdated! Staff was great tho

5.0 / 10.0

Had a great one night's stay. Lovely welcome by Muskan. We had a great night's sleep and enjoyed the food. The leisure centre was clean and well equipped. Easy access to Chester. Definitely recommend staying here.

4.0 / 10.0

Hotel fine Rooms decent Check in good Bar poor Poor selection of beers overpriced Draught beer terrible few pints taken back Overall great if you sort the beer poor if you dont

8.0 / 10.0

No one on reception when I arrived, had to go and ask bar staff, no room service available due to staff shortages, Excellent room, very clean and well equipped, staff were very helpful and friendly, enjoyed the leisure facilities, I would definitely return

5.0 / 10.0

Omg! What a fantastic hotel! We are a family of 4 adults 2 children and 2 dogs. We were welcomed to the hotel by a warm, friendly lady, who offered us all of the information we needed. The following morning it was just wonderful to see that there were breakfast tables available to sit at with our 2 dogs (who are our babies!) Breakfast was lovely! Then we discovered the beautiful garden, which both the children and dogs loved and used lots of energy before our onward journey! We all felt we could not have chosen a better hotel! Laura on reception was exceptional, so lovely and helpful! The surrounding area was beautiful too! We walked into Christleton and had a meal in a lovely pub, with gorgeous staff!

3.0 / 10.0

The overall stay was good it was just the initial experience of low towels, room having no large towels and the room being wrong but as said it was good :)

2.0 / 10.0

The hotel is very tired and not very clean and lacked a nice feel

3.0 / 10.0

First room had terrible water pressure so the shower just trickled out. Second room was boiling hot Average digs - not holiday accommodation

8.0 / 10.0

Positives: Local to city centre and large free car park. Room was clean and had all we needed for a one night stay. Negatives: Room was very hot. Tired looking and in need of an update.

6.0 / 10.0

Lots of mess in car park checking staff seemed miserable

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Internet / Wifi · Pool · Free parking

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