Palacio de los Duques Gran Meliá - The Leading Hotels of the World

Very Nice, Staff and Rooms!

The hotel is wonderful. You’re greeted by the staff with a sign of loyalty since you enter. Food is great. The rooms are great. Decoration is great. Taxis are accesible on the front door.

Excelente

A Palace in Every Sense of the Word Staying at the Palacio de Los Duques Gran Meliá isn’t just a hotel experience — it’s a full immersion into old-world grandeur with every modern luxury you could ask for. From the moment we arrived on Cuesta de Santo Domingo and were greeted with a genuine “welcome home,” we knew this was going to be something special. The Breakfast — An Experience Unto Itself I’ve stayed at luxury hotels across Europe, but the breakfast here stands in a category of its own. The spread is extraordinary — beautifully presented, with an impressive range of fresh pastries, Iberian charcuterie, artisan cheeses, made-to-order eggs, and seasonal fruit that actually tasted like it was picked that morning. What elevated it beyond a standard hotel buffet, though, was the attentiveness of the dining staff. Champagne was offered without hesitation, coffee was refreshed before you even noticed your cup was half empty, and every team member moved with a quiet efficiency that never felt intrusive. We lingered for nearly two hours — and felt no rush to leave. Customer Service That Sets the Standard The team here operates at a level I’d compare to the finest Ritz-Carlton properties — warm without being performative, professional without being stiff. Our concierge was a genuine gem: thoughtful restaurant recommendations (with honest opinions about what to skip), help navigating local transport, and follow-through on every small request.