The Jade Suite - The Jewellery Suites, 3 bed 3 bath

It was clean, neat and tidy Spacious and well located. The decor was nice and it was good for the family.

The sofa is dead and needs changing. The chairs at the table need some serious attention. The mattress in the room without en-suite is too flat.

Spacious, all rooms en suite, nice lounge area

Nothing

Very spacious and very modern.

Nothing.

We liked the location and the amount of space in the apartment.

Well, the windows are super thing so prepare to be cold and, woken throughout the evening with people talking etc. also you can hear anyone and everyone above and below walking/ talking. The kitchen was hard to navigate and we ended up eating out as it just wasn’t working. The beds were really uncomfortable and there were a few parts of the place that needed refreshing. Apart from that, the host we feel could do with a refresher in customer service. The apartment sleeps 6 people and so we booked on the basis myself and a friend or two could use it as a hub after a night out as we all live outside of Birmingham however around 10pm on the Friday night the host rang my personal number, demanding I left the property, because there was noise and over 10 people in the property,and using condescending language and swearing. I had to calm her down to advise that either what she was told was a lie by her source or an attempt to keep our deposit as she made clear, she was going to keep. We had 6 people in the apartment for 1 hour to get taxis to our destination and this caused ongoing issues, I was on the phone for 25 mins approx to her to keep the apartment and then they text whilst we were out to drive anxiety to tell me in effect I was being watched by other people in the residence. Unfortunately we had booked for two nights so the second me and my friend spent in fear that making any noise she would take our deposit. Wouldn’t recommend to anyone. As someone that has statues in apartments all over the city. You can do better and this ain’t worth the hassle.