Aparthotel ARDMADRID Centro

Excellent location right in the city center. Every part of the city is easily accessible on foot. Simple, keyless check-in and check-out. We stayed for seven days, and the host changed the bed linen and towels halfway through our stay. The location is also close to the "Sol" metro station, which connects to the train station if you are arriving by rail. Upon arrival, we received a free airport transfer via Booking.com, which was great.

Just two things. Since the apartment is located right in the city center, it can be noisy outside, though almost all the noise stops around 1 a.m. The second point is that the apartment is on the third floor. The building has an elevator that starts from the first floor and is very small (it fits only one person with one bag). Besides the elevator, you can use the stairs, which are also very narrow (only one person can pass at a time). Everything else was excellent.

No complaints about the location: the whole centre is close by and there is a grocery shop in the next building.

The air conditioning is centralised with no separate control per room: at 25 degrees the living room is fine, but the bedroom gets a very strong draught.The photographs are heavily retouched. The flat is recognisable, but almost everything in it that can be broken is broken. Some of the windows and balcony doors appear to have been simply nailed shut. The tap is held together by faith alone. The kitchen floor looks like rough village decking made of warped, untreated boards. The pedal on the bin does not work. The lighting is a mixture of warm and cold tones. There is black mould in the washing machine. The doors have dropped on their hinges, including the wardrobe doors. There is one mirror in the entire flat, in the bathroom. The bathroom extractor does not work. The televisions hang crooked, one of them literally on a single nail with a bundle of cables, and the one in the living room is far too small for the space and so slow that it cannot even start YouTube. On how the property is presented. The photographs suggest a good hotel, with elegant bottles of shower gel and shampoo; in reality you get four sachets of a few millilitres of something soapy. Coffee: three capsules of an unknown brand for three nights for two people. Two laundry capsules, stuck together and covered in slime. One rubbish bag was provided, while rubbish has to be taken to the far side of the road by the market. The windows are decorative. They are so dirty you cannot see the sun through them, yet they do nothing against noise; sleeping without earplugs is impossible. Security and communication. The lock is electric, and the instructions explain how to open it but omit that closing it requires pressing a button from the inside, so we spent the first night with the door effectively unlocked. The next morning we were woken by a man who rang the intercom for about an hour until we switched it off (five seconds on the far left button).

Location great. Facilities all good.

Towels were a little musty probably from how they are dried. Stairs were fine for us but are a little rustic and uneven. The lift only goes from the 1st floor so if you have elderly guests or people with less balance they would have to negotiate the first flight.

Location was amazing. Close to everything.

Just that the lift was not there on ground floor and lift was too small.