Villa by @ Home Hotel Locarno

Sehr großes und sauberes Zimmer in einem alten Gebäude sehr modern renoviert mit einer wunderschönen Terrasse! Das Frühstück hat keine Wünsche offen gelassen. Ein äußerst herzliches und freundliches Personal.

La villa es preciosa, todo estaba limpísimo y confortable, habitaciones muy espaciosas, terraza increíble, trato del personal excelente y ubicación buena.

No hay aire acondicionado, aunque los ventiladores eran muy buenos y ayudaron bastante.

Super logement, spacieux et propre, très bien situé.

We liked the property and location, the interior and generally the outside garden. The apartment is equipped with the essentials (glasses, plates, cups etc.).

The pillows were way too flat on the bed (for my liking) and no strong fans/AC so be aware if you're going in the peak of summer. The most disappointing part of this experience was being *charged* completely without my awareness 15% of the room rate for a "cleaning" fee based an already 85-90% clean kitchen. I wrote to the owners/managers why this charge occurred on my credit card bill and was then told her that the kitchen was clean. We cleaned it quite thoroughly and the owner told me to be aware of my tone because the cleaning fee fine print was on a sign somewhere in the kitchen. Still unsure if this is legal - but I didn't waste more of my time fighting this. Here's the most important part: I was going to receive a picture from the owner for the "dirty" kitchen ... and after following up - she sent no picture and blatently blamed her cleaner for being a 'liar' (very questionable ethics since this cleaning woman is keeping the standard for all future guests). More importantly, she had mentioned "no other guests have had an issue with this charge" which raises major red flags for other people NOT calling out a random charge and makes me wonder how many times this has occurred to the financial benefit of the hosts. Eventually, I got a reversal of the charge. Due to the owner being unethical and dishonest, I would never stay here again or leave my credit card details with these people.