Palacio Del Cobre
Top rated by guests





8.9Excellent
(396 Ratings)
"Great location and very clean"
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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Located in Tepoztlán, 16 miles from Robert Brady Museum, Palacio Del Cobre has accommodations with an outdoor swimming pool, free private parking, a garden and a terrace.
Shuttle available
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Top rated by guests
8.9Excellent
(396 Ratings)
"Great location and very clean"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
8.0 / 10.0
Nice setting. Free parking
Terrible breakfast that was included in the room
4.0 / 10.0
Location
The music at the pool is SO loud that we couldn't relax during day and take a nap. It is CRAZY its not a night club
The continental breakfast is yoghurt with some pieces of fruit and 2 small sad pieces of bread. This is definitely not normal breakfast
At night Saturday it was not possible to sleep because there were parties or wedding nearby it was hell so the location that we liked we disliked eventually
10.0 / 10.0
Great location and very clean
Like the location close to the main street beautiful view
10.0 / 10.0
Like a dream in the countryside - a peaceful escape.
We didn’t want to leave!
7.0 / 10.0
Great location
The value of the room
9.0 / 10.0
It was close to everything and the hotel is nice, the room is spacious and comfortable. Plus the staff is very nice and accommodating.
When I went they were doing some renovations on the rooms next to mine and it would get very loud and uncomfortable, they’d start early so they’d wake me up, also the workers kept mistaking the rooms and tried to go in mine several times so that’d either wake me up or scare me as I was staying alone. I’m aware this is an isolated incident as they’re not always doing construction but that’s the only downside of my stay.
8.0 / 10.0
⭐ 3.5 stars
We weren’t able to stay at our usual hotel in Tepoztlán, so we decided to try something new. Hotel Palacio del Cobre looked promising—close to town, well-reviewed, and with attractive photos. Overall, it was a decent experience, though there’s definitely room for improvement.
The Good:
Service was friendly and efficient from the start. Our third-floor room was spacious, clean, and had a charming view—definitely worth the stairs if you’re able to manage them, since there’s currently no elevator. The bathroom was also clean and functional.
Room for Improvement:
Unfortunately, hot water was almost non-existent on our floor. It took nearly 5 minutes to turn lukewarm, and the water pressure was just a sad trickle. For a hotel aspiring to a higher tier, this really needs fixing—a small investment in a water pressurizer could go a long way.
The pool, while unheated, was refreshing on a hot day. But there was loud music playing nonstop all afternoon—even at breakfast. It detracted from the peaceful surroundings and stunning views. A little more quiet would truly elevate the experience.
Breakfast itself was minimal: fruit and toast or juice—not both. They do offer à la carte options, but if you’re hungry, you’re probably better off eating elsewhere in town.
10.0 / 10.0
Nos pareció excelente
Insuperable
6.0 / 10.0
location is ok. Free parking
Very basic. Poor facilities for this price, not even a single glass or cup available in the room, leave alone other amenities. Hot water not stable when other guests using at the same time.
10.0 / 10.0
We loved our time here. Beautiful setting with gorgeous mountain views all around, great pool that we enjoyed every day, and great room. The place was nicely designed and appointed. Breakfast was great - a plate of fresh fruit with yogurt and granola each morning followed by french toast, pancake or waffle with delicious elegant toppings. Good location. We would certainly stay here again!
8.0 / 10.0
The view, the breakfast, room and pool are very good and nice
There wasn’t air conditioner
The shower ran out of water sometimes
There wasn’t Netflix or any other streaming on the TV
7.0 / 10.0
Free parking.
Noisy but it was Easter weekend and the whole town was noisy.
5.0 / 10.0
The views from the balcony were cool. The pool area was picturesque and well landscaped. The parking valets were polite and prompt. Once tipped, the bell boy brought ice quickly.
The reception area was cluttered and dirty. The breakfast was poor. There were no decaf beans, only nescafe if I wanted decaf. The caffeinated coffee was weak and tasteless. The fruit was a small amount, the bread items offered without butter were also stale. My husband ordered huevos rancheros (which were not on the free breakfast) and they arrived in a large soup of sauce that came from a can. I ordered avocado toast which were abysmal - the toast wasn't toasted and served one on top of another with avocado smeared on each, with a large slab of unmelted cheese on top, and balsamic glaze drizzled on top - a soggy mess. We left on our second morning without getting the breakfast. The service could not careless if we liked the meal and did not enquire when I barely ate any of it. However, I think this was all due to the distance from Mexico City and lack of sophistication. The price was WAY too high for the level of sophistication.
The room was sparsely furnished with no comfy chair, even though there was plenty of room. There were no bedside lamps for reading. The closet had no doors, even thought there was plenty of room.
8.0 / 10.0
Courteous, friendly staff; walking distance from all main town sites; beautiful grounds; excellent bed
front desk receptionist was very kind and accommodating for my special request - needed a quiet space to take a phone call with the construction at the hotel
there was no hot water in the shower which was disappointing for a hotel of such high quality
6.0 / 10.0
The parking, scenery, aesthetics, pool, and view were amazing. The free continental breakfast was a great touch for the morning, and the staff was all nice and courteous.
No air conditioning in the room the restroom was hot... the portable air conditioner was just enough for my husband to get a good night's rest.
8.0 / 10.0
Breakfast was great.
Rooms are too hot. Needs air conditioning or better fans.
9.0 / 10.0
It was very well located, 5 min walk to the main plaza, pictured were very much like the real thing. Everything was very new and clean.
rooms are too close to the common areas which it got to be a bit bad because if there is a lot of noise in the common areas you can hear it in the rooms.
10.0 / 10.0
beautiful and amazing staff
a bit hot in the rooms
10.0 / 10.0
Delicious breakfast. Amazing view. Comfy bed. Relaxing pool. We wouldn't ask for anything more.
6.0 / 10.0
very nice centrally located
the manager enrique very poorly trained not customer service oriented didnt offer to help didnt even greet us passed by my daughter and didnt even offer to help
valentin was the only good thing of the hotel super service he should be on a five store resort he was great
breakfast was included wich was only a fee pieces of fruit very poir
10.0 / 10.0
The hotel was a calm oasis in a busy village. The staff were considerate and helpful. The rooms were tastefully decorated.
The hotel had only been open two weeks so one or two things needed attention but nothing to take away from the feeling of wellbeing.
10.0 / 10.0
Todo excelente
1.0 / 10.0
Limpieza de habitación
Pésimo servicio de encargados y supuesto valet parking. Si piensas acudir con auto piénsalo 2 veces, su espacio de estacionamiento es solo frente recepción, no un estacionamiento real. El valet le pegó a mi carro al estacionarlo mal y al platicarlo en recepción aceptaron que así fue, sin embargo, no se hicieron responsables de los daños. Su solución fue querer condonar el daño a mi auto invitando el desayuno cuando una reparación de auto está muy lejos de ese valor.
10.0 / 10.0
Todo el personal muy amable y atento
2.0 / 10.0
El servicio del personal
El hotel está en muy mal estado!! Da pena en las condiciones en las que está, los camastros rotos, la tasa del baño no era la indicada, no servían las lámparas, las conexiones, hubo una boda y seguían las cosas ahí!! Fue muy decepcionante
10.0 / 10.0
Todo, el hotel es muy bonito, bien ubicado, el desayuno excelente, el personal es muy amable, las habitaciones son
Muy cómodas.
Nada, todo me gustó.
10.0 / 10.0
Excelente vista. Las instalaciones del hotel son muy agradables, se ve que les dan mantenimiento frecuentemente. El personal en todos los horarios muy agradable y atento.
9.0 / 10.0
Excelente lugar, muy cómodo y gran ubicación
El agua de la alberca no está climatizada, estuvo fría todo el tiempo
6.0 / 10.0
La construcción y la vista panorámica
El servicio, no hay quien te ayude con el equipaje, la alberca no está climatizada, no hay servicio de cafetería al cuarto, no hay un buen chef
7.0 / 10.0
La compañía, la comida, la atención en área de restaurante y bar. La atención en el restaurante fue excelente. Luis hace muy bien su trabajo y es muy empático con los huéspedes.
Las almohadas, la señorita de la recepción del turno de la noche tocamos la puerta al llegar y nos gritó que era del otro lado. Le pedimos hielos (servicio básico) y nos dijo que lo checaría porque no estaban sus compañeros. El agua de la alberca estaba helada y las toallas de la alberca sucias.
10.0 / 10.0
Hermoso lugar , con una piscina espectacular, vista maravillosa , cerca del centro y personal súper amable !
Me gusto todo
8.0 / 10.0
La ubicaciòn cerca del centro, las vistas desde el hotel son muy buenas al Tepozteco, excelentes condiciones, la alberca agradable, buen desayuno, camas còmodas, limpieza buena en general.
Las toallas de baño son muy delgadas, pueden mejorar la calidad por el precio de la habitaciòn, no ponen toalla en el baño para poner en el piso despues de bañarse. No hay agua para beber en las habitaciones.
10.0 / 10.0
Personal muy amable, atento a cambios de último momento.
9.0 / 10.0
La ubicación, la limpieza y las instalaciones
El servicio del restaurante es limitado
10.0 / 10.0
El desayuno estaba rico, bien servido, buena atención de parte del personal. Las camas estaban muy cómodas, descansamos muy bien . La ubicación perfecta.
En general el hotel bien, solo fue que un hombre gritando hablando por teléfono en la alberca incomodando a la gente de al rededor. Sé que no tiene que ver con el hotel pero ese fue el único punto negativo.
9.0 / 10.0
Espacio de las áreas comunes
Que no se puede estacionar por mi mismo el auto
10.0 / 10.0
El hotel está bonito, muy colonial, está a 8 min caminando al centro,es un lugar muy tranquilo si quieres relajarte y desconectarte,las habitaciones cómodas, el personal siempre amable y muy accesible, llegamos antes de la hora del check in y nos dieron habitación afortunadamente había disponibilidad, además me preguntaron el motivo de mi visita, comenté que fue mi por mi cumpleaños y a la hora del desayuno hará las mañanitas y pastel me obsequiaron! Detallazo la verdad!El internet 10 de 10, las instalaciones y habitaciones limpias, y cómodas, la comida está rica…la verdad espero poder ir pronto de nuevo!
Mmm tal vez que el agua de la alberca estaba un poco fría pero se le avisó al personal y pusieron la caldera y se solucionó.
10.0 / 10.0
Tranquilidad y confort, comida simple pero deliciosa.
Muy recomendable.
Irene.
7.0 / 10.0
El hotel es precioso. Tiene una vista muy linda. Las habitaciones son muy grandes. La cama muy cómoda. Las sábanas y las toallas muy limpias.
No está terminado, pienso. No hay WiFi. Por lo tanto, está el televisor pero no se puede ver porque necesita WiFi 😐
El aire acondicionado no esta en funcionamiento "todavia". Te dan un ventilador.
Los contactos están todos mal.colocados en la habitación.
No es un hotel tan barato para tener tantos peros.
El desayuno incluido se sirve a partir de las 9 ???
Te advierten que si después de 3 minutos de salir el.agua de la regadera no sale caliente, tienes que llamar para pedir ayuda.
Qué feo. Eso es incómodo 😕
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Palacio Del Cobre. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Palacio Del Cobre pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Palacio Del Cobre?
We found 1 amenities for this rental. This includes , and shuttle available.
