IntercityHotel Geneva

The kindness of the staff

Excellent and clean rooms, very professional and friendly staff.

The breakfast has limited products

The room was very spacious, nicely decorated and clean. The courtains protected well from the light and the external shades were very useful for both light and noise. The room was very quiet. I was next to the elevators and I didn't hear noise. The floor of the corridor outside of the rooms is sound isolated as it is protect with carpet. The bed was very comfortable. The staff was very helpful and kind. I used the shuttle bus to go to the hotel and to the hotel and it's very useful and travels often. The gym is very convenient and the sauna is nice to have. There are supermarkets closeby and it is very easy to get to the city center by tram.

Nothing :) the stay was very pleasant. I felt like at home.

The room was comfortable &!the breakfast was ok

The self service check in at the main entrance was confusing & we weren’t aware the main reception was upstairs until a staff member told us as the self service check in wasn’t accepting our information. When we arrived we asked about the shuttle bus times the next morning & reception advised the bus runs every 20 minutes. We went downstairs at 9am to get the shuttle bus as we had to catch the 9.55am train to Zermatt but the driver told us he had a break until 9.50am which we told him was too late. Therefore we had to go back up to reception to ask to get a taxi booked to take us to the station which cost us CHF28 which we were quite angry about. If the hotel had told us there wasn’t a shuttle bus running from 9-9.50am then we would have went earlier to get the bus. It’s not the drivers fault but the Hotel as we asked about the shuttle bus the night we arrived & also when we went for breakfast & were told the bus would be available. In normal circumstances we would have walked to the station but we had heavy ski equipment to carry