Kaneyamaen

From start to finish, the omotenashi was perfect. We received exceptional service from Ms. Iroha, who warmly introduced us to the hotel and explained the dinner experience. The evening was amazing, especially the firefly viewing and the Japanese drum performance. Everyone at Kaneyamaen seems genuinely proud of what they do, and it shows in every detail. My mother recommended this hotel, having visited three times before. I was initially unsure, but the moment I soaked in the outdoor spa while admiring Mt. Fuji, I understood why she keeps returning. It was one of the most sublime and memorable experiences I have ever had. Thank you to the entire team for making our stay so special

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Hospitality and the decor

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This hotel was so amazing, I don't even know where to begin. Absolutely stunning grounds. We stayed in the Sanri Western room with a onsen and Fuji views. Both were definitely worth the upgrade and it came with lounge access.. complementary, beer, wine, snacks, ice cream, and much more. Hotel provides complementary pick up from the Kawaguchiko station which was very convenient. They will also drop you off there. The breakfast buffet options were non-ending and dinner was as traditional as it gets. At night we enjoyed the drum show, piano bar and the lounges. The onsen was one of the best I experienced in Japan. We actually cut one of the days short in the Mount Fuji area and spent that time at the hotel and got massages. This is the perfect hotel to do a reset while in Japan.

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The facilities: a drums show at the evening, renting nice outfits and an amazing, amazing garden free to explore! The hotel itself is amazing from the inside, maybe the best I have ever seen. You could just walk around and enjoy how great it is. Nice scenery from the inside.

Technically, it is not that well located. 20 minutes taxi from the main station and the city, also 20 minutes taxi to the Chureito Pagoda. Also, we thought we could use the Onsen together with my wife but it was not possible. This information was unclear and honestly misleading to us as we really thought we could use it together. Finally, the dinner is probably amazing for locals and enjoyers, but maybe too typical for tourists. But eh, this is not their fault.