The Art and Sporthotel

Good room with kitchen facilities

No tea or coffee provided - would have been handy with no breakfast available on site and shops quite a walk away. Also a long way from public transport with buses only available every 30 mins. Uber access quite expensive

Only the €250 deposit was blocked three times but then re-blocked again during the period before leaving until one week after check-out.

The room was spacious and clean The surrounding location was also beautiful due to snow There's a lake nearby where you can go camping if you want The employee at the location was very helpful

Poor communication Our payment didn't go through because they tried to perform pre authorization without informing. As a result even the room rent couldn't be paid. Our card wasn't being accepted by their system which worked for the rest of our trip through Austria. The team wasn't really collaborative in solving this problem through messages or email. Only after we took the help from someone else they gave us the check in information, which was roughly 4-5 hours before our arrival.

The apartment itself was nice, in a good location, and the receptionist was very helpful and provided all the necessary information.

Extremely disappointed with this hotel. Despite repeatedly calling to ask why my deposit has been held for so long, I never received a proper explanation. According to Austrian law, a deposit can’t be held for more than a week, yet they held my deposit for more than 10 days. This shows a complete lack of professionalism. I strongly recommend that future guests book this hotel with caution or better avoid it altogether.