Comfort Inn

Horrible

Excellent for the price!

Great place for the price. I stay here for a cheaper option than the expensive casino room. This place does the job especially because im here to gamble

Our bed had a extremely thin blanket, and upon notifying staff that it was unacceptable, they were unable to do anything to help. The fridge in the room would start buzzing, which woke me up numerous times. Check out process felt very disconnected, as they only had a basket that they asked to put the key card into and nobody to actually talk to. Felt very inpersonal and overall disappointing considering that it was close to 100$ for one night. Will not be returning.

Lovely

I cancelled my 4 night stay before check in due to circumstances out of my control and they refused to refund me for any of the nights. Customer service was rude to top it off. I'm sure they rented my room and made their money. I am out for my entire 4 night stay. This has never happened to me before. Terrible experience and huge loss for me. I'm staying away from this place.

I was very impressed with the hotel since I had always imagined it was run down since I have always seen junkie looking people in the area. The customer service was nice, the place looked like it was being remodeled, it was super quiet in my room on the third floor since nobody was above me. The down side is though I being a mattress topper of four inches on my business trips I could still feel how crummy the mattress was. Glad to have brought that or I wouldn’t have ever survived. I think facing into the hotel center is the quietest since the freeway is the other side. The room was clean and no stains on sheets like there are at budget inn. The one down side is I booked this room on Travelocity so they wouldn’t let me extend my stay without checking completely out of the room by 11 am and then waiting to check back into a new room closer to 3pm. That seems archaic and a waste of my time. I now know to book longer with this place if I don’t want to be inconvenienced. I don’t usually book longer than a day or two because just in case a hotel is horribly maintained. I do trust this place is clean and fairly nice for in the future. Since they wouldn’t let me just stay checked into my room for longer they lost two nights more of revenue since I went to stay at a different hotel. I travel weekly back to Sonoma County for construction so I spend a lot on hotels weekly. I’m still looking for the sweet spot of hotel costing less, and clean and quiet.

Room and bedding did not smell clean. Location was decent but I would not stay here again. The overall room cleanliness was below par.

Excelent

Clean and safe

Recently renovated, stayed in room 119. Room was clean, quiet and well appointed with a mini frig and microwave. Great location close to everything.

The woman who greeted us was very friendly and is probably the saving grace of my rating. It wasn't terrible, but just-below good. Mostly because early on in our stay i had opened the fridge to find an open beer bottle of michelob ultra and a jar of mayonnaise from the last person. This made me question how well the room was cleaned (if at all). • The water pressure of the shower was also very low, making it hard to rinse off soap. • The netflix app on the TV didnt work because the TV wasn't properly configured with the wifi. • Drinking water isn't easily accessible either; you're better off walking to the taco bell next door and refilling there. It didn't feel so much like an inn. There isn't any sort of breakfast served while they're under construction. Don't let the grassy photos fool you, it's more like a motel than anything. The overall check in/out process and parking was easy though.

The hotel was not clean with people that looked like they were on drugs hanging out around the building. There was only one person at the counter, and it took forever to get checked in. The room was not nice and had stains on the doors, a phone that was missing all the buttons, and in the middle of the night there were police with their lights on in the parking lot multiple times.

Awesome

Everything was great. But even though I paid for my room in advance, at check in the charged me $100 fee. Which took all my money I had for food. There was NO mention of this fee when I booked the room or I would not have stayed there.

We had a wonderful n8gh6 there. 9nly a couple 5h8ngs need mentioning. The door seems awful heavy for someone entering if they are com8ng 8n and dont have anyone with them. Would m8nd small light in each bedside

Cleanliness was about a 7 out of 10. Minus the used hypodermic needle hidden in the toilet paper roll. Please be careful and check your room thoroughly before settling in. I didn’t find this until my last night. There were brown smears on the bathroom light switch and the overall condition of the room looks to be about 10 plus years since any painting or maintenance. The staff was great and very nice and helpful. The area is fairly safe despite the people living in the parking lot. Overall my stay was what it needed to be and was the second most affordable option. I stay here 1-3 times per year and look forward to the day they upgrade the rooms. Not the worst place in town that’s for sure.

Clean, Basic, Older Look but Decent Price

Very noisy near freeways

Very good communication and service

Room was fine. Hotel is being renovated and converting to new ownership. Breakfast buffet was not happening.

Stayed for a family reunion. Good pricing and location. Staff were great and the location is close to the Graton casino.

good

There were flies everywhere. My door was missing the glass for the peephole so it was literally a hole someone could look into from the outside. The room had a weird odor. Broken power outlets.

We needed a back up stay and it worked out.

Clean room beds very nice

Elevator wasn't working for a night & smelled bad of paint, we were on 3rd floorwalking back and forth was annoying. Room keys weren't working. Wifi was spotty. Did like that food spots were close.

Pool was open

Check in was seamless. My impression of the room was surprised at how clean the room was for a 2 star hotel. My partner and I came here during the sold out Labor Day weekend and although the staff were busy, they addressed our concerns in a timely manner-our window didn’t have a lock and we requested a microwave. When we came back to our room the window lock was fixed and a microwave was delivered. The bathroom had strong working vents, the water pressure was great, the hot water was immediate and I didn’t have to wait for the temp to rise. I liked the lighting on the vanity mirror. The fridge was decent sized. So I was satisfied with my stay.

I liked that it was close to the Casino. I did not like the fact that the door next to my room stuck so every time they went in and out of the room, which was all night, it slammed and made a loud noise.

The property was in poor condition. We had no smoke detector. My husband saw blood on the ceiling. The bed was very uncomfortable. There were people fighting in the parking lot next to Taco Bell. They didn’t make our bed and did not tell us we needed to ask when we checked in, we had no clean towels brought to our room the Manager was not able to provide any immediate help. She just said we were supposed to call or ask for a new bed made but they never told us that we asked for a receipt and they told us that they wouldn’t give us one because we booked it through Expedia. It is my recollection from previous reviews that you need to check the charges that are made a few had mentioned they were overcharged overall especially the elevator, which seemed very old. It was not a good experience. I would not recommend this hotel. I have always felt good about Expedia hotel availability however, this time I’m not happy whatsoever.

The room was smelling sewerage but i reported and they gave me another room.