Embassy Suites by Hilton Chicago O'Hare Rosemont

The rooms are very dated. The bathroom had mold. The beds were very tired and collapsed to the middle. My son preferred sleeping on the ground over the pull out couch. The door to the refrigerator was broken and smelled of freezer burn. The hallways always had left behind items including a bucket stained by feces with a plunger in it. The breakfast was disappointing to say the least. The pool was too cold, the water appeared to have a film on it too, and the towels that were provided were basically rags. We all felt the need to shower after swimming. We won’t be back.

Smooth checkin. Clean rooms and good breakfast buffet

Room was clean. Staff was okay

The bath tub has mold on it. Other than that the bathroom was clean

The facility was clean comfy and the desk staff was very nice

Got caught at the O'hare after a canceled flight. Your hotel had a room for us and was near the airport with a shuttle back to the airport. Nice room and front desk personal were great.

Staff were friendly and breakfast service was excellent. Smooth service from day one to the last day.

Friendly staff, good pool, nice work out room

My only gripe was 39 bucks for parking

Embassy Suites by Hilton – Rosemont, River Road I chose this hotel because I’ve stayed at several Embassy Suites locations before (including Downers Grove/Lombard and Puerto Rico), and they’ve always been clean and top-tier. Unfortunately, this location was the complete opposite and extremely disappointing. I checked in on November 23, 2025 after a long day of moving, since I had just moved out of my apartment and wanted a comfortable place to rest for my birthday on November 24th. At first, because I was exhausted and it was dark, I didn’t notice everything right away. But when I returned to the room the next day and turned on the heat, I heard a strange noise. When I looked above the built-in cabinet where extra blankets and linens were stored, I saw visible black mold and heavy water damage along the wall and ceiling area. On top of that, the surface of the cabinet looked like something had leaked or rotted onto it — dark, stained, and unsanitary. This alone made the room unsafe and extremely uncomfortable. To make matters worse, when I pulled back the sheets on the bed, there was a sticky jelly-like substance on the bedding. I immediately called the front desk and spoke to a staff member named Martin, who refused to come up himself and said he would send housekeeping. No one ever came. I waited. No call back. No follow-up. Nothing! The room was dirty, outdated, and potentially unsafe.I do have video evidence of the condition of the room, including the mold and th

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Had a great time, room was clean. The front desk girl that checked me in was a pleasure to work with, very knowledge.

Clean and spacious rooms .

The room telephone did not work the whole time we were there and the hotel could not anything about it and they wanted us to move to a different room which we refused due to several reasons Why we were checked in into a room that was not functional and ready for the guests

Very good experience!

Evening appetizers, swimming pool spacious room

Great

Great breakfast and superb for the convention center.

Everything was great.

Staff was courteous

This was an awesome place to stay! When we walked into our suite we were blown away by how large it was and also the large dining room table or conference table. The happy hour orders and drinks were great but the breakfast that was included was unbelievable. Everything tasted great rooms were clean highly recommended

Office space, breakfast, airport shuttle

All of the above was excellent!

yes yes

The room was clean. The staff was pleasant and professional. The television streaming options could be upgraded.

Everything was amazing. The room was spacious giving space to work on things from work. The staff was also very amazing and nice overall 10/10

Was in town for TFCon Chicago 2025 (Transformers Convention) at the Crown and this hotel was walking distance and WAY nicer than the hosting Hotel. Loved it!

The staff was very courteous and helpful.

Clean rooms, friendly staff.

Clean room, good location, quiet room. It is time to update the glass doors that show when someone is the room walking around.

It was excellent.

Staff were courteous, the rooms were clean, and the place was quiet. The food on-sight and at the Slyce restaurant was delicious.