Best Western Hotel 99

Very warm welcome and departure by the guy at the desk. Very nice.

Clean and quite as expected

Lovely hotel and the staff were so friendly. Unfortunately they had a stand in chef who didn’t understand what I meant by gluten free. The guy on reception sorted me out some breakfast for my second morning.

The room was very spacious and we enjoyed our stay but when asked if they had a refrigerator they said No. we had some food that needed refrigeration and they didn’t even have a small portable fridge that we could rent. As a result we had to throw our food away. The staff didn’t seem terribly interested in trying to help us or find workarounds which was disappointing. There was also no air conditioning and we had to open the window to let cool air in but this also result in some street noise coming into the room. That said, if you just need a good night sleep they provided free parking in the back and it was a comfortable quiet night sleep.

What a brilliant hotel. I spend a lot of time in hotels for work and it’s rare to find one as good as this. The staff are so welcoming and helpful, the rooms are spotlessly clean, well fitted and comfortable. Parking onsite is easy and there are some great restaurants nearby for dinner. It’s my favourite hotel in Blackburn.

Good location around dining and shopping options.

Very basic hotel, considering the price. Otherwise ok. Convenient location. Close to station. Close to downtown. Clean

I was supposed to stay here all week. On arrival (5 o'clock) theu told me that my room which was supposed to be ready by 3 wasn't and that they would temporarily for 1 day put me in another room.I req' to remain in one room throughout my stay. They then put me in a room to call me 2 hours lateramd say i would have to mive because it was for access to disabled folk, i agreed as i felt i didn't have much choice. The front desk guy then shows me several rooms, i choose one and then say, i will have to move my things tomorrow evening when im back from work. I request specifically for no one to go into my room on the evening and to the so called owner in the morning. This request was made several times. I come back late afternoon to find my room has been serviced, £40 is missing from my desk and the owner that is a typical insecure guy that has to get his own way has reneged on the offer given by front desk and is now offering a different room entirely. Needless to say i was fuming, called the police to log the incident, Hotels.com found me a different hotel and covered the extra cost (Hotels.com were quite excellent in dealing with) and i left, with the very unprofessional owner bringing a thug with him to escort me off the premises. Never in my life have i ever experienced such a disgusting level of service. To add to this, hardly anyone speaks fluent English, cleaners dont seem trustworthy and the levels of cleanliness were not great with dust on surfaces and hair in the shower

Pool was nice but room was outdated and massively overpriced. Nobody in the bar and man serving was miserable and shut early. Wouldn’t return

First room the shower flooded the floor and parking was poor

A great place, recently renovated, centrally located in Blackburn, Parking adjacent to the property, fantastic standard of décor, literally nothing to pick at particularly for the price. Guys at the hotel are friendly, loads of choice for breakfast in a relaxing dining room. Comfortable bed, great nights sleep, free WIFI to get my work finished. Great Curry house a minute walk away not expensive and highly recommend. Will definitely stay again when in the area.

The hotel was very nice but the area around it is a bit run-down. Fortunately they provide excellent security, 24 hour service on the desk, and the hotel was exactly what we wanted.

Extremely good staff. Rooms very clean and well looked after. Very good value. Would definitely stay here again when in Blackburn

I found it a real good hotel in the centre of Blackburn n better than Premier Inn n others ive stayed in Blackburn in.

Arrive late 2200 and a member of staffed booked me, he upgraded my room and personally took me up to my room. The bed was very comfortable and I slept straight through. Perfect stay

Very new hotel, tidy and neat, friendly and helpful staff. Very close to the mall, the church and train station.

Late arrival, received a warm and friendly welcome. Shame I didn’t have more time to enjoy the comfort of the room.